Trustpilot
3552 Reviews

Great customer service

February 11, 2018
I had a few very important questions and the online chat girl responded very quickly and respectful. Very helpful.

Chair PK- 31 bought 2

February 11, 2018
Very stunning design! Not overpowering in scale. Side profile is good look. I bought 2, 1sits very flat &the second feels like no padding and is hard. The look is identical but not the feel of the seat. I will either put new padding in both or see if a pad slipped under will improve the comfort.I have sat in these 20 years ago & that comfort is what was expected. The look is great so am willing to tinker to make them comfort right. The issue is not very heavy people trying them -a range from 110# to 150#.

Wonky

February 11, 2018
I had a very hard time getting the actual facing sectional I wanted. I emptied my cart more than 3 times to start over. Navigation not good!

Great customer service thus far!

February 11, 2018
Great customer service thus far!

It was very easy to shop and I love the …

February 11, 2018
It was very easy to shop and I love the inventory.

All around great

February 11, 2018
All around great. I asked for swatches and they arrived the next day with customer service numbers if I needed further help. I order a couple of days after that and everything arrived as stated when purchased.

Great product but terrible delivery …

February 10, 2018
Great product but terrible delivery service.

My a Finley Sofa is everything I wanted …

February 10, 2018
My a Finley Sofa is everything I wanted it to be. High quality. Comfort. Beautiful. I couldn’t be more thrilled.

Beautiful furniture

February 09, 2018
Beautiful furniture

Norman counter stools

February 09, 2018
Orderd the Norman counter stools. They were promptly delivered and were wrapped and boxed up very well to ensure no damage. There was also no assembly required which was a pleasant surprise! They are beautiful chairs and I’d highly recommend them!

Website was easy to navigate

February 09, 2018
Website was easy to navigate. Product is beautifully designed and am very excited to receive my new Custom Nico couch!

The people I worked with were very …

February 08, 2018
The people I worked with were very courteous and responded in a timely fashion.

Great customer service - thanks!

February 08, 2018
Great customer service. The pendant I ordered was out of stock, but the team managed to have it shipped from another warehouse quickly. The pendant itself (the bare bulb marble pendant) is gorgeous. Will definitely shop at Rove Concepts again in the future!

Ordered one chair from Rove last year …

February 08, 2018
Ordered one chair from Rove last year and love it. Great quality and design. Just ordered two more of a different style.

I absolutely LOVE the Sven Dining Table …

February 08, 2018
I absolutely LOVE the Sven Dining Table & 6 Adele Chairs. They are beautiful, & great quality. I have had them for about 6 months now. I also purchased the Isla rug 8 x 10. I am very sorry to say, I regret buying the rug. It seems to be poor quality, especially given the price for that size. The colors were beautiful & I thought the shedding would go away after awhile of vacuuming......Its been 6 months & it looks awful. I finally removed it from under my beautiful dining table set as it took away from it.

Yumi was very nice and helpfu.

February 07, 2018
Yumi was very nice and helpfu.

Great!

February 06, 2018
Great online shopping experience! Online chat feature makes it very easy to have any questions answered before making a purchase.

Janice is great

February 06, 2018
Janice is great! she processes my orders quickly and efficiently. Great service!!

Dresser fix

February 06, 2018
We ordered a dresser that arrived damaged. I called the customer service department and was asked to send photos of the damage. The next day I heard a response from the care team that they had already put in an order for a new dresser to arrive. It arrived quickly and Undamaged. Great service! Great experience and beautiful dresser!

Needed to cancel a pre-order and they …

February 05, 2018
Needed to cancel a pre-order and they were extremely helpful and fair. Will absolutely shop again.

Good service

February 05, 2018
Alexandra was very patient and helpful with fabric options for first time sofa purchase online. However, I haven't seen the actual sofa yet to comment on the product.

So far the site is very user friendly …

February 05, 2018
So far the site is very user friendly and the staff is very helpful on the phone!

Unfortunately I canceled my order as …

February 05, 2018
Unfortunately I canceled my order as production was pushed out an additional month. However, Customer Service was great to deal with- prompt, timely and resolved my dilemma within minutes.

Service was great

February 05, 2018
Service was great! Very polite, accommodating and helpful!! would totally buy from here again!!