Shipping Policy

Continental U.S. & Canada Furniture Delivery Options and Transit Times

Standard Shipping  ( 7 - 16 business days )
Standard shipping for US shipments includes a delivery appointment and delivery to the "first dry area", meaning to the threshold or garage of a single-detached house, or lobby or service area of a high-rise building. Standard Shipping for Canadian shipments is a curb-side delivery service, and it will be the customer's responsibility to remove the item off of the truck and bring it inside.

White Glove  ( 7 - 16 business days )
White glove service includes a delivery appointment, inside delivery up to 2 flights of stairs, placement, and removal of large packaging materials.

Express Shipping  ( 3 - 9 business days )
Express shipping is a curb-side delivery service. It is the customer's responsibility to remove the item off of the truck and bring it inside.

Customer Pick Up ( 1 - 2 business days )
We require a minimum 1 business day advance notice for customer pick up from the warehouse. If the customer fails to pick up the item(s) within 3 business days of the confirmed pick up date, re-stocking fees will be charged to the customer. If the customer wishes to pick up within 24 hours of notification, rush pick charges of $30 will apply to the customer.


Furniture Order Processing Time
Orders in stock take approximately 1 - 5 business days to process. A shipping order will be created for the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 - 5 business days. You can watch the progress of your shipment as soon as they are made available. Tracking orders is the responsibility of the individual customer, and Rove Concepts is not obligated to assist in tracking once the order has been picked up from the warehouse.

Delivery estimates are good faith estimates only. Roveconcepts.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes. 


Shipping Policy Conditions
Shipping charges are non-refundable once the shipment has left our warehouse, including damaged shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back roads, islands etc), missed attempted delivery charges, additional delivery services and other potential charges associated the with order. Shipping to Hawaii, Alaska and Puerto Rico is not available, and shipping outside of North America is not available.


White Glove Shipping Terms
Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delay in shipping time. The White Glove service cannot be included in Express Shipping. White Glove Service is only available to certain areas in Canada. Please consult customer service to inquire about your area. 
 

Rove Concepts reserves the right to change these policies at any time without notice.

 

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