Continental U.S. & Canada Furniture Delivery Options and Transit Times
Standard Shipping ( 7 - 16 business days )
Standard shipping is a curb-side delivery service. It is the customer's responsibility to remove the item off of the truck and bring it inside.
White Glove ( 7 - 16 business days )
White glove service includes a delivery appointment, inside delivery, basic assembly and removal of large packing materials.
Express Shipping ( 3 - 9 business days )
Express shipping is a curb-side delivery service. It is the customer's responsibility to remove the item off of the truck and bring it inside.
Furniture Order Processing Time
Orders in stock take approximately 1 - 5 business days to process. A shipping order will be created for the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 - 5 business days. You can watch the progress of your shipment as soon as they are made available. Tracking orders is the responsibility of the individual customer, and Rove Concepts is not obligated to assist in tracking once the order has been picked up from the warehouse.
Any and all dates are estimates only and cannot be held as finite delivery time agreements. Delivery past these or any other estimated shipping or delivery times cannot be subject to any discount.
Shipping Policy Conditions
Shipping charges are non-refundable once the shipment has left our warehouse, including damaged shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back roads, islands etc), missed attempted delivery charges, additional delivery services and other potential charges associated the with order. Shipping to Hawaii, Alaska and Puerto Rico is not available, and shipping outside of North America is not available.
White Glove Shipping Terms
Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delay in shipping time. White Glove Shipping is not available for Canadian orders. The White Glove service cannot be included in Express Shipping.
Rove Concepts reserves the right to change these policies at any time without notice.