Trustpilot
10409 Reviews

No hassle replacement

The top of the desk that I originally ordered was damaged and was replaced without any hassle.
3 days 14 hours

The furniture selection is very…

The furniture selection is very tasteful and nice. I do think the shipping costs are a lot though.
4 days 39 min

The website was pretty wonky and…

The website was pretty wonky and wouldn't let me browse, beyond the bed purchase.
4 days 3 hours

Beautiful modern furniture

Rove Concepts is a great website to get inspired for modern design styles. Also they are of high quality for the products I've received so far.
4 days 3 hours

After the furniture got lost in transit

After the furniture got lost in transit The new rove concepts manager in Hollywood, Fl was the one that helped us through this process.. that’s why I give them a 4
4 days 4 hours

Great product cannot wait to receive…

Great product cannot wait to receive it...but the website and the functionality really needs some help. Site is so slow and images are messed up on many of the pages. Really takes a lot of patience and persistence to proceed through to checkout
4 days 4 hours

We had a delay with our initial Rove…

We had a delay with our initial Rove order, but rove was excellent and we received a larger voucher to compensate us, which we very much appreciated. We’re very happy with our dining chair, and will definitely be ordering more furniture
4 days 5 hours

Love the items but took a long time to…

Love the items but took a long time to ship. Also one of the bedside tables was missing parts required to install the legs.
4 days 6 hours

The website was super easy to navigate…

The website was super easy to navigate not to mention I was able to virtually see the piece in my specific room. Loved it can’t wait for them to arrive!
4 days 6 hours

Good Product Fair Customer Service

The product was great, but the customer service was only fair. You can only communicate with customer service through email. If something is damaged they want you to keep it and will give you a discount. Shipping items back is almost the cost of the item maybe more.
4 days 6 hours

Excellent customer service

Excellent customer service
4 days 6 hours

Looking forward to getting these highly…

Looking forward to getting these highly rated outdoor dining chairs. However, it was difficult to get anyone from Rove Concepts to call me to try to place the order over the phone. I had some questions that I would have liked to have been answered prior to ordering.
4 days 6 hours

good quality and design

good quality and design, just the waiting time is a little bit too long.
4 days 7 hours

I like the productI like the product

I like the product
4 days 8 hours

Super excited about my couch I ordered

Super excited about my couch I ordered! I chatted with an associate to learn more about shipping dates and. she was very helpful.
4 days 8 hours

One of the items in our order was…

One of the items in our order was incorrect. Rove team rectified the situation and delivered the correct piece. Item looks as described. Happy customer
4 days 8 hours

easy to navigate

easy to navigate
4 days 8 hours

Love the design of Rove Concepts

Love the design of Rove Concepts, we have bought counter stools, dining chairs, and a TV stand from RC and they all looked beautiful and matched well with our home. The only thing I would complain about is the shipping, it is expensive and not to mention if you buy something wrong, you have to pay double the shipping for return and get nothing. I would love to see how RC tries to reduce its shipping cost in the future so that its products are more accessible. As a customer, make sure you pick the right color otherwise it would be very frustrating to return.
4 days 8 hours

Thanks for a minimal yet meaningful…

Thanks for a minimal yet meaningful purchasing experience.
4 days 9 hours

Easy and helpful store rep

Easy and helpful store rep. Great marketing online to find us the piece we wants.
4 days 11 hours

Rove's sales team was excellent in…

Rove's sales team was excellent in communication and helped me process my order efficiently
5 days 6 hours

I can't get enough of Rove furniture!

This is my third order with Rove Concepts and I had an excellent experience as always, I can't get enough of what they sell, I want to buy everything! I have purchased from Rove my dining table and chairs, sectional sofa and now the counter stools. I highly recommend it.
5 days 6 hours

suggesting a phone number

over all it was an easy experience but I would really appreciate if there was a phone number to reach if I had any questions. Since everything is over the chat and not everything is answered properly, it would be great to talk to a person over the phone.
5 days 10 hours

noah sectional

Product was expensive but well worth it. Excellent website and buying process.
5 days 11 hours