We love hearing from you. Please don't hesitate to contact us with questions or for more information about us and our furniture!

Vancouver Showroom

We have moved!
101-2318 Oak street, Vancouver, BC, V6H 4J1
10:00 AM - 6:00 PM PST (TUES - SAT)
SHOWROOM CLOSED SUNDAYS, MONDAYS

OFFICES CLOSED FOR PRESIDENTS DAY

Live Support

Toll Free: 1.800.705.6217
7:00 AM - 6:00 PM PST (M-F)
10:00 AM - 6:00 PM PST (Weekends)

Toll Free: 1.800.705.6217
7:00 AM - 6:00 PM PST (M-F)
10:00 AM - 6:00 PM PST (Weekends)

How's it going?

Drop us a question, tell us about your last experience or feel free to just say hello. We'd love to hear from you.

Other ways of getting in touch

Customer Care

customercare@roveconcepts.com

Swatch Requests

Request a free swatch samples here

Trade Partnerships

trade@roveconcepts.com

Employment

See our current openings here

Press & Media

media@roveconcepts.com

Fast delivery across the nation, shipping from WA and TN.

us warehouse map

Product Care

Our products are made to last for years to come; however, every piece of Rove Concepts’ furniture is unique and can benefit from a little TLC. Please follow our product care instructions below. If you have any questions, please don’t hesitate to get in touch again with our Rove Concepts Customer Care.

Product Care instructions for Rove Concepts’ furniture are provided to you as a service. No warranty is implied since results may vary.

Best practice for any piece of furniture takes a general precaution towards unusual environments. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Surfaces should be covered when possible to prevent obvious damage. Use coasters and mats under glasses and hot dishes. Please be aware that heavily dyed fabric, like dark wash denim, can transfer to your furniture and cause discoloration.

Why is my furniture uneven?

If your furniture appears to be uneven, check that you floor is level. Many pieces have adjustable bases to accommodate this.

Why is my chair not reclining?

Recliner mechanisms may be stiff initially, but should relax over time.

Our marble tulip tables have two coats of waxy sealant which will provide basic protection; however, due to the porous nature of marble we advise you to be cautious with any spillages. A common assumption is that marble sealers "prevent" stains. This isn't exactly accurate as a sealer only slows the natural rate at which a stone absorbs a liquid.

Sealant does not prevent etching. This is physical damage to the stone and we therefore recommend using coasters, place mats or other surface protectors and avoiding contact with acidic and alkaline foods as best as possible.

To protect and maintain marble, we recommend purchasing a special marble cleaner and an additional sealant, both available at most hardware stores. We recommend re-sealing marble every 1 - 3 years. You can have it sealed either professionally or by yourself.

For more tips on how to clean and seal marble:

http://www.wikihow.com/Clean-Marble

http://www.countertopspecialty.com/granite-sealer.html

Dust with a dry cloth and vacuum for regular maintenance. If stains become apparent, blot stains immediately and wipe surface with a lightly dampened cloth and mild detergent. Do not spot clean; wipe the entire surface area and then dry with a clean cloth. Do not use saddle soap, abrasive cleaners or detergents or ammonia. If necessary, use non-abrasive leather cleaner but spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

Regular Care 
Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

Stains 
Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. For small stains, use warm distilled water and blot up the stain with a clean cloth. For large or stubborn stains, we recommend consulting a furniture specialist for professional care. 

For Sandro brand fabrics only (Modern Tweed, Heavy Tweed, Vintage Velvet, New Velvet, Performance Weave, Linen Blend and Linen Weave), you may use Folex® Instant Carpet Spot Remover or Crypton® Purple or Gold Upholstery Stain Remover, which are safe to use on all of our Sandro brand fabrics. Upon use, continue to apply cleaner sparingly and blot until the stain no longer transfers onto the cloth. This may take several attempts. When you’ve removed as much of the stain as possible, blot any remaining cleaner from the fabric. If your spot cleaner recommends a water rinse, apply a small amount of distilled water to the stained area and blot to remove. Tap water may stain or discolor the fabric due to its mineral content. Use a hair dryer on the lowest heat setting to evenly dry the fabric and prevent moisture rings. Be sure to spot test to ensure that there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

Special Note
If you find a "W" on your furniture you are in luck, as it means your piece can be cleaned with water. This would mean you will be safe if you use an upholstery/ carpet cleaner on your spill or stain. This is the most durable type of fabric you can buy and is ideal for furniture that will see a high volume of use or spills (dining room chairs, living room couches and chairs).

Fabric Content
Upholstery options will vary from content make-up to durability.

Classic Bouclé Wool 
40% Bouclé Wool, 60% Polyester 
23,000 double rub count per Martindale Method

Premium Cashmere Wool 
100% Wool
28,000 double rub count per Martindale Method

Camira Tweed 
60% Virgin Wool, 40% Hemp
50,000 double rub count per Martindale Method
60,000 double rub count for Gravel per Martindale Method

Modern Tweed 
90% Polyester, 10% Acrylic 
30,000 double rub count per Wyzenbeek Method

Heavy Tweed 
50% Polyester, 50% Acrylic 
30,000 double rub count per Wyzenbeek Method

Vintage Velvet 
100% Polyester 
30,000 double rub count per Wyzenbeek Method

New Velvet 
70% polyester, 30% viscose
25,000 double rub count per Wyzenbeek Method

Pebble Weave
18% linen, 40% acrylic, 15% polyester, 27% cotton 
25,000 double rub count per Wyzenbeek Method

Performance Weave 
100% polyester
35,000 double rub count per Wyzenbeek Method

Linen Blend 
14% polyester, 9% cotton, 54% viscose, 23% linen 
25,000 double rub count per Wyzenbeek Method

Linen Weave 
54% viscose, 23% linen, 14% polyester, 9% cotton 
25,000 double rub count per Wyzenbeek Method

Cushions may appear creased when removed from packaging upon arrival. When air begins to circulate, they will return to their original form. Fluff cushions weekly to keep them full and rotate regularly if possible.

Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

The paper cord seating is lightly waxed to prevent general discoloration and resistance; however, it is not fully invincible to stains, particularly of wine and oil. Unfortunately, there is no specific cleaning product available on the market for paper cord material. Our recommendation, in the event of a spill, is to clean immediately using a damp cloth to wipe off the stain as best as possible. Never use harsh soaps or cleaning liquids as they can damage the material. You may consider using plain soap flakes dissolved in water as a simple cleaning solution.

For more information on this method, please refer to: 

http://www.wegnerwishbonechair.com/2013/08/cleaning-the-wishbone-chair-p...

http://www.modernchairrestoration.com/ 

Hardware may loosen over time. Check the stability of tables and chairs regularly to make sure all connections are tight. You may, from time to time, need to tighten bolts and other parts.

QUESTIONS?

Need more information? Please get in touch with our Rove Concepts Customer Care, available 7 days a week at 1-800-705-6217 or customercare@roveconcepts.com.

Privacy Policy

From time to time, we here at Rove Concepts will update our privacy statement based on the feedback we receive, and we’ll be sure to let you know by adding the word “Updated” next to our Privacy Policy link. It’s a good idea to take a peek at the changes, so you know how we’re protecting your information when you buy from us. If you have any questions or concerns about our privacy policy or updates, don’t hesitate to contact our customer service department at customercare@roveconcepts.com

When you place an order with us, we might ask for some personal information, like your name, shipping address, telephone number, e-mail address, billing address, credit card number and expiration date. We use this information to:

  • Process an order
  • Verify your identity for payment authorization
  • Contact you regarding your order status
  • Ship your order to you
  • Allow you to apply for financing (coming soon)
  • Send you news from Rove Concepts (if you have requested it)
  • Provide you with an excellent shopping experience

When you place an order with Rove Concepts, we’ll transfer your name and address to your credit card company for confirmation to complete your purchase, and then to the third-party fulfillment center to deliver your order. We promise to never use your name and address for any other purpose, including selling it to mailing-list firms. Sometimes we do share blanket information and statistics about our customers with important business partners, but we’ll never reveal your individual details.

The AdRoll platform uses cookies, tracking pixels and related technologies to provide our services for Advertisers. Cookies are small data files that are served by our platform and stored on your device. They enable us to identify your device when you move between different websites and applications, so that we can serve targeted advertising to you.

Specifically, the AdRoll cookie we serve through the AdRoll platform for this purpose is named “__adroll”. We may also drop an additional AdRoll opt-out cookie if you opt-out as described below. We may also drop cookies from our Advertising Partners for the purposes described above. The Advertising Partner cookies dropped vary by Advertiser implementation.

Occasionally, we might ask you if you’d like to participate in a completely voluntary survey. The information you give us is entirely up to you and typically includes your first name, along with a review of your Rove Concepts experience and a review of the products you purchase. We use this survey information to improve the shopping experience for you and your fellow customers. Some answers might be posted on our site to provide information about our products to other users, only after you give your permission. We promise to always ask and notify you before sharing any of your individual details and information with our third-party friends.

  • If you’d rather not hear from us, we won’t take it personally! Just hit “unsubscribe” on our subscription status page and enter your information. You can also opt out by emailing us at customercare@roveconcepts.com
  • You can opt-out of receiving targeted ads served by us or other advertising companies: AdRoll is also a member of the Network Advertising Initiative (NAI) and adheres to the NAI Code of Conduct. You may use the NAI opt out tool here, which will allow you to opt out of seeing targeted ads from us and from other NAI approved member companies.

We also comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt out of receiving targeted ads from other companies that perform ad targeting services, including some that we may work with as Advertising Partners via the DAA website here.

We also adhere to the European Interactive Advertising Digital Alliance (EDAA) guidelines for online advertising and you may opt out via their Your Online Choices website.

Here at Rove Concepts, we’re committed to protecting your privacy and personal information. Whenever you submit information -- including your credit card number, name, and address -- to the Roveconcepts.com e-commerence system via your computer, it’s encrypted using Secure Sockets Layer (SSL) software. At our headquarters, we also use encryption and Web security technologies to protect your privacy and personal data. Only parties responsible for processing your order will have access to your credit card and bank information. We at Rove Concepts constantly review our policies and practices to ensure that all of your information remains safe and secure.

Contacting Rove Concepts

We want to make sure your customer service experience is as high-quality as our furniture. There are always multiple ways to ask questions and provide feedback.

Directly contact a Rove Concepts consultant by email either via the “Contact Us” link or writing to customercare@roveconcepts.com. We always read every email and try to answer your questions as quickly as possible. You can also call us at 800-705-6217. We may use your comments to improve the site and service, or review and discard the information. We also love to hear your comments and feedback about the website or your shopping experience, and sincerely welcome any testimonials about our service or products.

Don’t worry -- you are protected if a third party perpetrates credit card fraud using your personal information from a Rove Concepts purchase.

The only time we’ll share your personal information is when required by law or with the good-faith belief that it is necessary in order to conform to the law. If you have any questions about this privacy statement, please contact our customer service department at customercare@roveconcepts.com or 800-705-6217

Store Policy

Continental U.S. & Canada Furniture Delivery Options and Transit Times

Delivery estimates are good faith estimates only. Upon delivery, customers must be available to accept the delivery during a scheduled 4 hour window period for carriers to arrive. Roveconcepts.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes. Once an order has been set up for shipment we cannot add additional items to the shipment. There may be additional costs for evening or weekend delivery, weekend delivery is not always available. If you have selected pick-up for your order, you must wait for a confirmation call from the warehouse to book a pick up appointment before going to collect your order.

Standard Shipping (Estimated 7 – 14 business days in transit)

Standard Shipping includes a delivery to the threshold, described as the "first dry area or garage" or lobby/service area of a high-rise building, unless shipped with UPS or a small parcel carrier for which a signature will be required upon delivery. Standard Shipping for Canadian shipments is a curb-side delivery service and it will be the customer’s responsibility to remove the item off of the truck and bring it inside.

White Glove (Estimated 7 – 16 business days in transit)

White glove service includes a delivery appointment, inside delivery up to 2 flights of stairs, placement, assembly and removal of large packaging materials. Please note, this service does not include assembly for bookshelves/ shelving units.

Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. Shipping to Hawaii, Alaska and Puerto Rico is not available, and shipping outside of Canada and the United States is not available. It is the customers responsibility to keep track of the order from shipment to delivery.  

Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delays in shipping times and is not always available. White Glove service is only available to certain areas in Canada but is available throughout the US. Please consult customer service to inquire about your area.

If you change your mind about an item, you have (30) days from receiving the initial delivery to return the item(s) back to our warehouse.  The customer is responsible for the outbound and return shipping costs. The customer is also responsible for arranging any return shipments, including repackaging the item.  Returns must be received in original condition within 30 days from the delivery or pick up date.  Items not received in original condition cannot be refunded.  Only once the item(s) has been returned to the warehouse and have been inspected by our receiving team can the refund be issued.  

Refunds can only be issued via the method used on the original purchase.  If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund.

Standard Shipping and White Glove Delivery charges are not refundable.  We do not accept any returns or exchanges on custom order furniture.  

Non-stock items, custom orders, lighting and polycarbonate items are not returnable and non-refundable.

All items marked as "Final Sale" are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.  Final Sale items are exempt from regular store policy and are not covered by Rove Limited Warranty.  Strictly no exceptions will be made for Final Sale items.

 

Full payment is required for custom orders.  Once production has commenced all costs of production have been incurred therefore a cancellation request whilst an order is in production would result in only 50% of the amount paid being refundable. The custom order lead time is an all encompassing 8 - 14 weeks. *Due to seasonal holidays, orders submitted from December 12th to March 24th have an estimated 14 - 20 week lead time.

Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 18 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund of the deposit. 

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges. 

The Rove Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.

If the customer is unable to take delivery of the order’s item within 30 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 30 days of Rove’s effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and Rove has full discretion on how the order’s items are to be handled.

We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.

  • Inspect item upon delivery
  • If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
  • Photograph the item and packaging and file a claim
  • If an item is structurally damaged and completely unusable, refuse delivery
  • Do not refuse undamaged items, you are responsible for all redelivery costs, including but not limited to storage fees
  • To file a claim you must contact us through email within (3) days
  • Claims received in excess of (3) days beyond the delivery will not be accepted
  • Photographs must be clear and attached to your claim within (3) days
  • We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a custom order replacement
  • The customer may be responsible for any labour and/or shipping of parts/(s)
  • Rove Concepts’ furniture is for indoor use only, unless explicitly specified, and as such will not cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence
  • If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items (s) under our 'Buyer’s Remorse' policy
  • In the event Rove deems all resolution attempts have failed, Rove reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges
  • All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Rove Limited Warranty. Strictly no exceptions will be made for Final Sale items

Tulip Dining and Side Tables

  • Please note, our Oval Marble Tulip tables are fitted with a unique device called a Tip n Tell. This device will reveal if the crate has been "tipped" over during it's transit time to you.
    If you notice any blue beads in the clear portion of the arrow head, please fully inspect the table top before signing off
  • Inspect item upon delivery
  • If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
  • Photographs and file a claim
  • If one part is "structurally damaged" and the other part isn't, please accept the undamaged part and refuse the other, e.g. base and table top
  • Do not refuse undamaged pieces, you are responsible for all redelivery costs, including but not limited to storage fees

As part of our claims process, we require the Incident Report Form to be filled out prior to resolution. You can find this form by logging into your account. Please provide photographic or video material to support your claim. Claims filed after (3) business days after delivery date will be considered void.

Orders in stock take approximately 24 - 48 hours to be set up for shipment. A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 – 4 business days.

If there is a specific time period when you may not be able to accept delivery, you must notify us at 1-800-705-6217 before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible, but storage fees will apply on a per day basis and at the cost of the customer. Consignee changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Rove 's efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Rove has full discretion on how the order 's items are to be handled.

In stock orders which are cancelled 24 hours past the time of placement are subject to a 3% handling fee.  If an order has already left the warehouse, cancellation is subject to any cost of original and reverse logistics.  Custom orders cancelled after 24 hours are subject to a 3% administrative fee. If material has already been prepared, 50% of the balance paid is no longer refundable on the order.

If details of an order require the customer's definitive response to ensure order completion and the customer is unreachable or unable to respond within 30 days starting from first contact attempt, or if Rove is unable to fulfill the order for any reason, the order will be cancelled and refunded in full.

Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Rove Concepts cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items, lighting and polycarbonate are non-refundable. Standard Shipping, Express Shipping, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Rove Limited Warranty. Strictly no exceptions will be made for Final Sale items.

What Does this Warranty Cover?

This warranty covers manufacturing defects in Rove Concepts furniture.

How Long Does The Coverage Last?

This warranty starts from the date of delivery. This warranty lasts for 5 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.

What Will Rove Do?

For the 5 year warranty on metal or solid wood structural failures, Rove Concepts will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Rove will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by Rove Concepts and 2) Rove Concepts does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.

What Does This Warranty Not Cover?

This warranty does not cover marble, paint, leather, fabric, fiberglass, foams, plywood, veneers, and coating materials. Rove Concepts’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of God (such as a flood) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Rove Limited Warranty. Strictly no exceptions will be made for Final Sale items.

How Do You Get Service?

In order to be eligible for service under this warranty, you must complete the claims process as described in our Store Policy. This will include full documentation of the claim through pictures and/or videos as support. If you have any questions about our warranty please feel free to email claims@roveconcepts.com

How Does State Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Changes to Terms and Conditions and to Site. Rove reserves the right to modify or change the terms of use of this site with or without notification.

You may login using your email address and chosen password to view order history, print receipts, and pick up tracking information and details regarding your order. You may also email customercare@roveconcepts.com or call our Order Status Department on 1-800-705-6217 x 2.

Roveconcepts.com is located in British Columbia, Canada, and charges no sales tax on any orders shipped outside of Canada. You are expected to comply with your state's current laws regarding purchases over the internet.

Discounts, coupons and vouchers are limited strictly to one per order.  Trade or Designer discount cannot be applied in addition to coupons.  Store credit is valid for one year and can only be used for furniture items, store credit cannot be applied to shipping charges and/or accessory/accent items.  To redeem the Newsletter Coupon, a minimum order spend of $100.00 is required. The Newsletter Coupon is only applicable to furniture items and cannot be applied to accessory or lighting items. The Trust Pilot review credit and Newsletter Coupon can only be applied once per customer account.  If a coupon/voucher/discount/gift card was missed from the order, we must be notified within 72 hours or the coupon/discount/gift card cannot be added/adjusted.

Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices and remaining balances for custom orders. Custom order balances will be taken once the order has arrived to port. Once a transaction has been completed, there will be a charge of 3% of the transaction amount for changing credit card information or the charge amount. Please note that for pre-orders awaiting backordered items, the full payment will be charged upon placement of the order. If a coupon/discount was missed from the order, we must be notified within 24 hours or the coupon/discount cannot be added or adjusted. Both the currency and tax for payments are based on the Shipping Address, if an order is shipping to Canada and the billing address is in the USA the card will be billed in CAD with provincial taxes and vice versa. Please note that additional admin/exchange fees may be charged by your credit card provider. We do not accept cheques with a billing address outside of the US or Canada.

In placing an order, you warranty that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Roveconcepts.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site except otherwise stated in our 5 year limited product warranty.

You agree to indemnify and hold harmless Rove Concepts and roveconcepts.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.

We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use roveconcepts.com only with involvement of a parent or guardian. Roveconcepts.com reserves the right to refuse service, terminate accounts, remove or edit content and cancel orders at its sole discretion.