Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Can't wait to receive our Ophelia Bed…

Can't wait to receive our Ophelia Bed with Organic Charcoal bedsheets. The customer service team at Rove are knowledgeable and you can tell enjoy what they do... love their products.
4 years 6 months

User friendly site

User friendly site. A little more transparency with local shipping vs full price shipping would be good to know ahead of checkout
4 years 6 months

Great products at a reasonable price

Great products at a reasonable price. Room for improvement on the quality side but for the price you pay you can't really expect more. Service is a bit slow but always available. We had numerous issues with shipping but a credit was offered.
4 years 6 months

Great customer service

Strong images on website making purchasing more reliable Fast helpful customer service and great value for money unique products
4 years 6 months

Customer service was very helpful happy…

Customer service was very helpful happy to got my money from this company Same deal as everyone else I ordered 2 out door chairs they took the money out the same day. They haven't responded to any of my emails. i was only able to get one email and they told me my chair was on the way , and still nothing They gave me a tracking number but it doesn’t belong to any shipping company .so i decided to cancel the oeder i have been trying to reach customer service for refund & return i went on i went on the google internet and i found this number which was i do the research about company and i found this number which was+1---Eight Four Five seven Nine five Three zero nine Nine - I contacted them when my line was connected they helped me some with instructions so that got my money back thanks for great service
4 years 6 months

Dresden

I recently bought my living room with you. I’m very excited for it to arrive. Wish I had more guidance about how to choose the correct sofas. It was kind of hard for me to make the sectional sofa functional for my living room
4 years 6 months

Customer service was very helpful

Customer service was very helpful. Swatches arrived in a week. So excited for my new King bed to arrive
4 years 6 months

Ordering online is easy and convenient

Ordering online is easy and convenient. I really do appreciate getting a courtesy e-mail that my order was placed and another e-mail verifying that my order was confirmed. I also appreciate the follow-up e-mails from an actual representative for any delays as well. Thank you for the great experience so far, Rove Concepts!
4 years 6 months

Great Service!

I initially called in to inquire if there was a showroom/storefront I could visit to test out the couch before purchasing. The individual I spoke to was very helpful. He gave me descriptions of how the sofas at head office felt and also provided other suggestions that were similar to the style I wanted. All my questions were answered so I felt comfortable to make the purchase! Can't wait to try, all the products look amazing.
4 years 6 months

Placed order yesterday therefore have…

Placed order yesterday therefore have not yet received my purchases. The web site was intuitive and the items selected were in stock. The $100 membership was automatically added to my purchases which meant savings despite the $100 cost. A friend purchased occasional living room chairs from Rove Concepts 15 years ago and they still look great. A definite plus, this is a Canadian enterprise.
4 years 6 months

Best Customer Experience

Rove Concepts has been helpful in answering all my questions and concerns in a patient and professional manner. The furniture is all stunning and the checkout experience was seamless.
4 years 6 months

Top notch

Top notch payment options n loved becoming a member for extra perks
4 years 6 months

First timer

I've been looking at Rove for some time and finally "just went for it" on my purchase of the oval tulip base table. Great reviews, great price. Also ordered fabric samples for a future dining chair purchase. Samples arrived very quickly. I'm impressed!
4 years 6 months

Everything and everyone worked…

Everything and everyone worked professionally
4 years 6 months

Easy to navigate site

Easy to navigate site. Checkout was simple. Aesthetically pleasing products with a smooth shopping experience.
4 years 6 months

Excellent!

The website is excellent and extremely easy to navigate. The entire process of ordering my sectional was seamless.
4 years 6 months

Absolutely satisfied

Absolutely satisfied, I ordered kitchen stools and 2 were partially damage in transit, still standing however they replaced them at not cost to me, there was not need to send them back.
4 years 6 months

The Best Customer Service!

Rove Concept Customer Concierge gives you the white glove treatment before your order is delivered. My Customer Concierge was very patient and transparent about my questions around delivery times and what to do if I need to change the delivery address. I shared I am moving in a few weeks and was unsure what address to ship my furniture to once I placed my order. She explained the delivery process from the warehouse in LA to local third party delivery companies in NYC. Chatting with the concierge was very helpful. Can’t want to see my new counter stools before I move into my new apartment!
4 years 6 months

BEST VALUE OUT THERE

I'm an interior designer and I think Rove Concept furniture is an amazing price point for the quality furniture you recieve. A++
4 years 6 months

super customer services representative…

super customer services representative and I am extremely satisfied. I ordered one camp chairs and they took the money out the same day. They haven't responded to any of my emails. I can't access the order I’ve sent multiple emails inquiring about my order & not one response i have been trying to reach customer service for refund & return i went on i went on the google internet and i found this number which was i do the research about company and i found this number which was+1---eight Four Five Seven Nine FIVE Three Zero nine nine - I contacted them when my line was connected they helped me some with instructions so that got my money back thanks for great service They have Customer service is great! I can count on the great service!
4 years 6 months

Had a problem with the website during…

Had a problem with the website during checkout like submit button not responding. Concierge was pleasant and helpful! I was able to place my order.
4 years 6 months

Phones to inquire about the ordering…

Phones to inquire about the ordering process and shipping. Customer rep was very friendly and knowledge. Actual ordering process was a breeze!
4 years 6 months

Friendly support team

Customer support was able to quickly assist me with the couple questions I had to comfortably make my purchase. As a new Member and first time customer, I was a little confused about how the pricing and discounts would all work in relation to the Black Friday Deal at the time of purchase, but was able to figure it out after. Really looking forward to receiving my order!
4 years 6 months

Great customer service

Had a problem checking out, purchase button was frozen. Customer service was very helpful.
4 years 6 months