Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great showroom experience
I went to rove concepts’ showroom in LA. The experience was great and staff was really helpful. The quality of furniture looks good and we got some swatches from the staff to help with our decision making process. I later on went home and made the purchase!
4 years 1 week
Always use chat...
I used the chat function for an update on my current order. The response time was great and the agent was able to support my request. Recommend the chat function to everyone.
4 years 1 week
What an amazing and easy experience
What an amazing and easy experience. I have shopped on several other websites and was let down by the add to cart and check out experience. This step by step process with "easy on the eyes" design was fantastic!
4 years 1 week
Confused about membership activation and discount
I placed an order assuming I had properly selected the option to add the $100 membership and apply the 20% discount on the same order - but the order confirmation and my account does not show any indication of an active membership, so I’m confused about what I payed for. Also the ticker for the flash sale appears to have traveled back in time as I was expecting it to expire while ago, and is now show more time remaining than a few days ago!? This is my first order here and I’m hoping customer service can help me out, still waiting on a response
4 years 1 week
Website navigation
I had a bit of a hard time navigating through and figuring out if the membership made sense or not. However, I eventually figure it out and I am happy I got it. I am very excited for my piece to arrive! The function to chat to someone live was also very helpful and they were great.
4 years 1 week
King Size Ophelia Bed
I can't wait to get my new bed! Rove has unique modern furniture, and I love the option to choose which fabric / color to match the colors and decor in my own home.
Sarah
4 years 1 week
Easily righted my wrong/hassle-free
I ordered outdoor furniture and immediately realized I had ordered the wrong left/right facing orientation. I had a live chat and the person I texted with was great and righted my wrong.
The furniture we ordered looked good and the price was pretty fair. Easy to see all the choices and order stuff. Design is clean and youthful and what we like.
4 years 1 week
I ordered two couches and two lounges…
I ordered two couches and two lounges on April 25. Estimate arrival at the warehouse is between June 22 and July 2 ... plus 10 business day for delivery. I hope I will get them sooner than mid July. We live in Toronto and summer is kind of short!
4 years 1 week
Simple
I enjoy the simplicity of placing my order online and then being able to pick it up when ready.
Quality of the products I have purchased in the past has been excellent and I love the style.
The only issue I have encountered is the website not recognizing me as a member when I logged in, but I resolved that issue.
4 years 1 week
Very happy with my bedroom set…
Very happy with my bedroom set purchase.
I was skeptical to place an online order with Rove Concepts without seeing the furniture in person and after reading some very mixed reviews online. After not finding what I wanted else where I decided to bite the bullet and take a risk. I am very glad I did. The products arrived as expected and were very well packaged. I am still trying to throw away styrofoam...
The there was a couple holes in the packages and I was concerned that the items would be damaged but there were in excellent condition. The set up for the bedframe was a little time consuming but the package came with all the tools and parts needed. The products are very study and look as pictured. Will definitely order from Rove again and would recommend them to others.
4 years 1 week
Great quality and design for their…
Great quality and design for their products. Prices are similar to Crate and Barrel and other stores, but they dont offer fully assembly like others. They use a third party company to do the delivery, which sometimes they do offer an assembly for higher price, or others just a delivery at the door, not even debris removal.
Quality/design maybe slightly better than c&b. The overall process to assembly isnt hard, but some of the items can be quite heavy/big for one person alone.
4 years 1 week
Gorgeous high-quality, reasonably priced chairs
Ordering and delivery was super easy- schedulers were very flexible with our schedule (needed to hold delivery until we closed on our house which encountered a number of delays). Chairs were packaged beautifully- not a single complaint! They look gorgeous.
4 years 1 week
Exceptional Design
I have been wanting the Holm chairs for 2 years now. Finally my stars aligned and I had the money and a sale was on. I think the design and quality of these chairs is exceptional. I can't wait for them to get shipped and actually sit in them. They look super comfortable.
4 years 1 week
Overall experience so far seems great
Overall experience so far seems great. Still awaiting shipment...
4 years 1 week
I cannot wait to get my new custom…
I cannot wait to get my new custom pieces. I know how long I will have to wait, and I immediately got an email to track the process. The wait will be long, but I think it will be totally worth it. I’m really happy with the discount I got, it’s rare you get custom pieces on sale. Also, I love how easy the website was to use.
4 years 1 week
Great experience!
I had a great experience with Rove! They mailed me swatches of wood and fabrics, which helped me with my purchase decisions - I have a cat, so knowing what the fabric feels like (and if my cat "likes" it too) is very important. The purchase experience was very smooth, and I'm very pleased with the discount you get for being a member.
4 years 1 week
Disappointed the bed I was interested…
Disappointed the bed I was interested in was a few hundred dollars more a few days later.
4 years 1 week
Luca sectional sofa
I purchase a sectional sofa online. I ordered some swatches and picked out a color. Order process went smoothly. Now can’t wait for the sofa!
4 years 1 week
Easy
Easy to navigate the website. Sent me
the fabric samples quickly!
4 years 1 week
Ordering furniture without seeing it in person first was easier than I thought.
I recently ordered from Rove (during a period of Covid lockdown) and found the website to be very helpful with specific descriptions about the product and the delivery process.
4 years 1 week
I ordered online
I ordered online. Now waiting for delivery. Thank you!
4 years 1 week
I am obsessed with Rove Concepts
I am obsessed with Rove Concepts! Their website is easy to navigate and using the AR tool to see items in your room is very helpful in making decisions on what to buy. I ordered dining room chairs (Angelo) a few days ago and the process was super simple. I'm looking forward to welcoming them into my home. I know they will be perfect!
4 years 1 week
Very happy with the Rove Concepts website and company so far!
I was looking for outdoor furniture and found this website online. I found exactly what I was looking for and the website was easy to use. The chatline was great and they were pretty quick at responding.
I ordered easily. That night, I realized that I ordered a coffee table that I didn't need as I had momentarily forgotten that we were getting a fireplace for our coffee table. Rove was quick to respond to my request to cancel that particular order and refunded me with no question.
So far, a great company to work with. Looking forward to getting my furniture although it's not supposed to arrive until July but that is a symptom of this COVID 19 pandemic I think. I will write another review after my furniture arrives!
4 years 1 week
There was no online chat available…
There was no online chat available during my online purchase. I also emailed an inquiry but did not hear back.
4 years 1 week