Overall my last two purchasing experiences have been excellent, thanks to the great help I got from concierge services. However, there are a couple of things Rove could improve that would make it unnecessary to talk to a concierge. Both recent experiences at attempts to purchase had technical problems with the website. The first one accepted my credit card for the membership but five minutes later refused the same card as invalid card when trying to pay. Eventually the concierge came to my rescue. My second attempt to order order on-line simply would not go through following many attempts. Concierge came to the rescue. Thank you for the quick responses. Another suggested improvement...I have enjoyed Rove Concepts furniture for some time now. When it came time to refresh the veneer finishes, I found assistance on-line about the need to avoid furniture polishes with aerosol, oil or wax. Sounds simple. Trying to find such a product on-line was fruitless. My friendly hardware store expert was no help either. Note that in Canada, ingredients on furniture polish are not found on labels. After some research I found one such product called Trade Secret Furniture Polish and Cleaner. Indeed, it was a well kept secret. Rove could make it easier for clients to list appropriate products on their website dealing with maintenance and upkeep (it would be a very short list), supply a suitable polish with a purchase, or make a few bucks by selling it on-line.

Overall great buying experience. The customer service rep went beyond on answering my questions. I can’t wait to try out my new outdoor table and chairs!

Ordering couldn’t have been easier. The products are beautiful and the website made selecting the colors and fabrics made the process extremely easy. Staff was very helpful when figuring out shipment snd style types

Good product as described.

Hard to get in touch with customer service . Line is always busy and had to send a email . The email took 2 days before they could get back to me

Easy purchase and simple website - looking forward to receiving my furniture!

SO many great choices on the site The issue was navigating what was ready to ship vs having to wait. Shipping charges were also high and unpredictable. Otherwise very excited to try our new purchases

I have had good experience with the customer service. A order was misplaced and needed to be cancelled. The response was quick and cancellation took less than 30mins. Would highly recommend. Reference #787762

Good experience

Requested samples were delivered quickly, in a quality presentation. Ordering counter stools has been easy, and it seems they’ll be delivered sooner than expected. Looking forward to it! So far, so good!

Hi there, everyone Chris and Sienad were very helpful and over the phone Michel was very helpful as well.