Trustpilot
10668 Reviews

Positive experience

Positive experience. Team was easy to reach on Instagram.
2 weeks 2 days

Great experience, voucher can't be used on lightings

The purchasing procedure was easy and smooth. I like how I can see the furnitures from different angles in a video as well as how other people display their furnitures in their spaces. One thing I was disappointed about was that the voucher I received couldn't be used towards your lighting products. I had to find someone else to buy before my voucher expires.
2 weeks 2 days

Need to speak with someone

Easy to get ahold of someone on the message but hard to get someone to call me. I really need to speak to someone regarding details of an order.
2 weeks 2 days

Customer friendly buying experience

Great experience using the website to see how the product fit in my space. Also connected with the customer service via chat who were able to get me set up directly with a Host who in turn is an actual customer!
2 weeks 3 days

This is my second time ordering from…

This is my second time ordering from Rove Concepts. The shopping experience has been easy so far. Can't wait to receive my orders!
2 weeks 3 days

Great customer service

I made a large order just a few hours before they started a new 20% Voucher sale. I emailed them and asked if I could get the 20% off as opposed to the 10% since I just ordered and they agreed very quickly and were very helpful. Great customer service. Would recommend.
2 weeks 3 days

Good website and products, but shipping is pricey.

Good website, but was a little temperamental with browsers other than chrome. Prompt processing of my order and fast, although expensive, shipping. Good communication via email kept me updated. Good and interesting products and the quality appears good.
2 weeks 4 days

Great customer service

I ordered the coffee table two days ago and the product was shipped already. So far, the customer service is great. Pretty efficient.
2 weeks 4 days

Great experience thanks to the website…

Great experience thanks to the website and amazing pictures.
2 weeks 5 days

immediate response good

immediate response good
2 weeks 5 days

My fears were put to rest

I needed real time answers before placing an order on 2 sofas that I fell in love with. The rep in the chat answered all of my queries so that I felt comfortable purchasing them on the spot. For someone like me to spend $5k on furniture that I haven't seen or touched in person speaks volumes about the reputation of the company and their products. Can't wait until they arrive.
2 weeks 5 days

Fantastic customer service

Fantastic customer service, and the furnture is even nicer
2 weeks 5 days

I emailed asking for an update on my…

I emailed asking for an update on my item and I received a very fast response with sufficient information.
2 weeks 5 days

Fast service

Fast service, samples arrived quickly and matched colour and tones on website. Faux leather very good quality, looks and feels like leather but more durable. Ordered dining chairs and side chairs, looking forward to delivery!
2 weeks 5 days

I am very excited about my new end…

I am very excited about my new end table! It looks amazing! I have had an excellent experience with Rove Concepts.
2 weeks 5 days

Happy Customer!

I love that I was able to get swatches so quickly, it helped us to pull a trigger on what chairs to get quickly. Emails from ROVE have helped us to know what is going on with our order. Smooth delivery! thanks
2 weeks 5 days

Rove Concepts 4L

Super happy with design and quality of item purchase. Had a slip up on my initial order (things happen) Rove Concepts made sure to make it right. Their customers service allows you to speak to an actual person. Good stuff...
2 weeks 5 days

Prompt and Friendly CS

I was interested in picking up a chair from the LA warehouse. The customer service agent was prompt and super helpful in guiding me through the process. Silver provided me with the shipping box dimension and also ensured me the chair would fit under the Tulip Table we already have.
2 weeks 5 days

Website slow, good quality products

The website was very slow. At times, it would not update colour choices as a visual so it was difficult to envision what my final selection might look like. Overall, their products have beautiful aesthetic and we look forward to having these pieces in our home. Another drawback was the shipping time. One item is on back order, and so all items on our shopping list will be delivered when that one item is available (in 2-3 months). I would prefer receiving the items that are available now, earlier than later :)
2 weeks 5 days

Great website

Great website - love the AR views of the furniture as you can see all angles of it.
2 weeks 5 days

The customer service and overall support lacks

The response time and overall support offered throughout the process of buying and receiving shipment has lead to challenges and frustration. This was our greatest reason for wanting to choose another company. However, we like Rove's design selection over other competitors. We just wish there would be more support available so we could feel more confident in our decision to purchase from Rove, as there is no showroom or ability to test out furniture in person before purchasing. Shipping options are also the most expensive of any company we have ordered from.
2 weeks 5 days

Thank you Rove Concepts

Thank you Rove Concepts! Stan was fantastic on the chat. He answered my questions, was personable and polite. Felt well taken care of and can’t wait for my furniture to arrive!
2 weeks 5 days

Great Customer Service

Rove has great customer service. They may be a little hard to get a hold of over the phone, but they are quick to reply to their online chat feature. The checkout process was easy too! This is my second time purchasing from Rove—I loved my first pieces and can’t wait to receive my new ones!
2 weeks 5 days

All the furnitures are very well…

All the furnitures are very well designed and very stylish. Good quality! Love them!
2 weeks 6 days