The Members Program is a paid membership program that are subject to these Terms and Conditions and applicable law, provides members of the Members Program with the following online benefits:
20% off + 10% back as voucher on retail price of products (excluding shipping) from Rove Concepts. Vouchers cap at $1,000. Conditions apply, see Benefit Exclusions below.
- Concierge service to manage your orders
- Early access to clearance sale events
- Early access to new product releases
- Dedicated customer service email address: firstname.lastname@example.org
Members Program benefits are valid only at Rove Concepts (roveconcepts.com)
Members Program benefits do not apply to purchases made on B2B orders, resellers, marketplaces or Rove Concepts Warehouse Sale.
The Members Program benefits cannot be used in conjunction with any B2B discounts and are not stackable with other coupons, unless specifically stated otherwise in the applicable coupon or discount.
Members Program discounts cannot be used towards the purchase of designer swatch packages, shipping and handling or toward applicable taxes.
Promo codes and vouchers are limited strictly to one per order. Promotional exceptions may apply. Vouchers can only be used for furniture items. They cannot be applied to shipping charges, parts and partial orders, or accent items such as accessories, bedding and lighting. Vouchers are calculated from the order subtotal before shipping and applicable taxes and after discounts. Vouchers are not store credit and are subject to expiry. Voucher will be sent via email once order has shipped and is valid until 6 months after order has shipped.
Consent to Electronic Communications
By registering, joining or using the Members Program, you are consenting for Rove to send you electronic communications about the Members Program and your Membership.
You consent to receive communications relating to your Membership in electronic form. The communications covered by your consent may include, but are not limited to: (i) any initial disclosure statement or agreement governing your Membership, including these Terms and Conditions; (ii) any disclosure required by provincial, territorial or local law; (iii) any letter, notice or alert regarding your Membership, including, but not limited to, notices regarding expiration and renewal of your Membership, and any change to your Membership; and (iv) any other disclosures, notices or communications in connection with the application for opening of, and maintenance of your Membership. Such electronic communications may include your name and certain information about your Membership, including the expiration date of your Membership and Membership renewal fee. Electronic communications may be reviewed by any party, including us, with access to your Membership, the email account you have provided to us for delivering these communications, or the hardware or software you use to view your Membership information or your email account.
To withdraw your consent, you may not apply online for a Membership, and you may not register your Membership for online services (including electronic statements or mobile alerts), unless you also provide your consent to receive electronic communications. If you have registered for online services (such as electronic statements or mobile alerts) and you subsequently wish to withdraw your consent to receive future electronic communications, you must unsubscribe from each service you have elected to receive in order to completely withdraw your consent to receive electronic communications. Any withdrawal of your consent to electronic communications will be effective only after we have a reasonable period of time to process such withdrawal request.
You agree to promptly update your contact information, including your email address, if it changes, by providing such updated information through your online account with us (at roveconcepts.com) or by calling Rove Concepts at 1-800-705-6217
All communications in either electronic format from us to you will be considered to be in writing.
You acknowledge that by clicking on the "Join Now", "Sign In to Join", "Continue", “Apply Now” or a similar button provided in connection with these Terms and Conditions, you are consenting to electronic communications, and such action shall constitute your signature.
You acknowledge and agree that your consent is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business and communicate with you by electronic means.
When you place an order with Rove Concepts/Rove Members Program, we'll transfer your name and address to your credit card company for confirmation to complete your purchase, and then to the third-party fulfillment center to deliver your order. We promise to never use your name and address for any other purpose, including selling it to mailing-list firms. Sometimes we do share blanket information and statistics about our customers with important business partners, but we’ll never reveal your individual details. We will only share your personal information when required by law.
You must be at least eighteen (18) years of age or older, or at least nineteen (19) years of age or older in certain provinces of Canada to sign up Rove Members Program. If you are under 18, you may use roveconcepts.com only with involvement of a parent or guardian. You agree to accept responsibility for all activities that occur under your account or password. Roveconcepts.com reserves the right to refuse service, terminate accounts, remove or edit content and cancel orders at its sole discretion.
Members Program Fee, Term and Renewals
The fee for the members program (the "membership fee") is one hundred dollars ($100. 00) per year, plus any applicable taxes, and is non-refundable and non-transferable. Rove concepts may, in its sole and absolute discretion, change the membership fee from year to year. Rove concepts may cancel and or terminate the rove members program at any point as per rove’s discretion. If the rove members program is cancelled/terminated at any point members will be refunded for the remaining time left in the membership.
For Canadian residents (except for Quebec), your membership will renew automatically each year on the annual anniversary of your sign-up date (unless you cancel your membership). Unless you notify us before a membership fee charge that you wish to cancel your membership account or that you do not wish to auto renew your membership, you understand and expressly agree that your membership will automatically continue for another year and you authorize rove concepts (without notice to you, unless required by applicable law) to collect and charge the then-applicable membership fee and any applicable taxes, each year using any credit card rove concepts has on file for you.
For residents of Quebec your membership will renew automatically on a month-to-month basis on the first anniversary of your sign-up date (unless you cancel your membership). Unless you notify us before a membership fee charge that you wish to cancel your membership or that you do not wish to auto renew your membership, you understand and expressly agree that your membership will automatically continue month-to-month after the initial one (1) year term and you authorize rove concepts (without notice to you, unless required by applicable law) to collect and charge the then-applicable membership fee and any applicable taxes, each month using any credit card rh has on file for you.
If you wish to cancel your membership, you may do so by adjusting your settings in "my account" or by calling the rove concepts members program concierge at 1-800-705-6217 or members@roveconcepts. Com. Except as expressly set forth in these terms and conditions or otherwise required by applicable law, paid membership fees are non-refundable, unless stated otherwise by rove. If you decide to cancel your membership, your membership will automatically expire at the end of your then-current membership term.
You may opt-in to receive membership renewal reminders via email by adjusting your settings in "my account". If you have opted-in to email reminders, we will send you a renewal reminder thirty (30) days prior to the expiration of the then-current membership term. If you reside in a state or province where specific renewal notifications are required, you will receive a renewal reminder via email within the applicable timeframe required by law in your province. Renewal notifications will include instructions on how to cancel your membership to avoid any future charge.
You agree to provide rove concepts with alternate payment card information if the payment card on file for you is no longer valid or if you choose to use a different payment card.
You may join the members program online or by calling the rove concepts members program concierge at 1-800-705-6217.
For members program benefits to apply to a particular purchase, your membership must be active and available at the time of purchase. You may either log into your members account online (roveconcepts. Com) or provide the rove concepts concierge with your name, email address and/or phone number to verify your membership, so that you receive your applicable members program benefits. Your membership will become active at the time of joining the members program and its benefits may be applied immediately to any purchase made after you become a member. At rove concepts' discretion, you may be eligible to receive retroactive members program benefits for purchases made by you up to thirty (30) days prior to enrolling in the members program as a one-time courtesy. However, you will not receive any retroactive benefits for purchases made after your membership is terminated unless you re-enroll.
Enrollment and participation in the members program are voluntary, optional and not required to complete any transaction or sale, including, but not limited to, any credit transactions.
Rove Concepts reserves the right, in its sole and absolute discretion, to exclude any individual(s) from the members program or to terminate any membership, for any reason, including, without limitation, abuse of the members program, failure to follow these terms and conditions, or fraud, misrepresentation or other conduct detrimental to the interests of rove concepts. Any such exclusion or termination may affect eligibility for further participation in the members program.
The members program makes available special discounts, savings and/or complimentary access (as applicable) with respect to certain goods and services, as expressly provided in these terms and conditions. Notwithstanding anything herein to the contrary, no services are made available pursuant to these terms and conditions; and services made available by rove concepts are made available subject to separate terms, and certain goods may be subject to separate terms as well.
Changes to Members Program and these Terms and Conditions
Rove Concepts may, in its sole and absolute discretion, change any provision of these Terms and Conditions, including, without limitation, Members Program benefits, exclusions and fees, at any time and without liability. Rove Concepts may notify you of such changes by any reasonable means; including by posting revised Terms and Conditions on this page or on our websites offering the Members Program. Any change to these Terms and Conditions shall take effect immediately, unless otherwise provided by Rove Concepts or otherwise required or prohibited by law. You may view the current version of the Terms and Conditions at any time at roveconcepts.com.
To the extent required by applicable law in Canada, we will notify you of changes to the Terms and Conditions, and such notice will be sent to you at least thirty (30) days before the changes come into force, and will set out the new clause only (or the amended clause and the clause as it read formerly). If you do not agree to the changes to the Terms and Conditions set forth in the applicable notice, you may stop using your Members Program benefits and cancel your Membership without cost, penalty or cancellation indemnity. If you are a resident of Quebec, no later than thirty (30) days after the changes come into force, you may cancel your Membership or send us a notice that you reject the amended terms and no longer wish to continue your Membership. Any such changes will not apply to any dispute between Rove Concepts and you arising prior to the date on which we posted the revised Terms and Conditions incorporating such changes or otherwise notified you of such changes.
You may also obtain a copy of the current Terms and Conditions by calling the Rove Members Program Concierge at 1-800-705-6217. It is your responsibility to check or review the Terms and Conditions from time to time to keep informed of changes.
To the fullest extent permitted by applicable law, if you continue to use your Membership after we change these Term and Conditions, or if you do not cancel your Membership as described above, you will be indicating your acceptance of such changes. If any change to these Terms and Conditions is for any reason found invalid, void or unenforceable, such change is severable and will not affect the validity and enforceability of any remaining change or any other provision of these Terms and Conditions.
Accuracy of Information
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. We expect Members to submit and maintain accurate and current information in connection with their Membership. Such information includes, without limitation, name, address, email address and phone number. Members are responsible for ensuring that all of their account information is up-to-date and accurate (as account information such as, without limitation, a Member's billing address may affect certain Membership renewal terms and legally mandated notice requirements). Members can change their Membership information by: updating their Member profile data through roveconcepts.com account; requesting an update from a Rove Concepts associate via email (email@example.com) or by calling the Rove Members Program Concierge at 1-800-705-6217. We are not responsible or liable for any correspondence (including any physical mail or email) that is lost, delayed or misdirected.
Marketing & E-Mail Communication
Unless you expressly opt-out, by joining the Members Program, you, to the extent permitted by applicable law, automatically subscribe to Rove Concepts’ marketing and e-mail exclusives and will receive, and agree to receive promotional emails from Rove Concepts. Unsubscribing from Rove Concepts’ marketing and/or email exclusives will not discontinue your Membership. If you do not wish to receive future marketing and/or email exclusives, you can request that they be discontinued by emailing firstname.lastname@example.org and/or by calling the RH Members Program Concierge at 1-800-705-6217. We will seek to implement your request within a reasonable time period. Please note that Members who unsubscribe from marketing and/or email exclusives will continue to receive non-marketing emails and other communications from Rove Concepts relating to the Members Program.
DISCLAIMERS; LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: (A) USE OF THE MEMBERS PROGRAM AND ANY OF ITS ASSOCIATED BENEFITS IS AT YOUR SOLE RISK; (B) THE MEMBERS PROGRAM AND ITS BENEFITS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS; (C) ROVE CONCEPTS AND ALL OF ITS DIRECTORS, OFFICERS AND AGENTS (COLLECTIVELY, "MEMBERS PROGRAM PROVIDERS") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT; AND (D) MEMBERS PROGRAM PROVIDERS MAKE NO WARRANTY THAT: (I) THE MEMBERS PROGRAM WILL MEET YOUR REQUIREMENTS; (II) THE MEMBERS PROGRAM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU IN CONNECTION WITH YOUR USE OF THE MEMBERS PROGRAM WILL MEET YOUR EXPECTATIONS.
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW; (E) MEMBERS PROGRAM PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR APPLICATION FOR MEMBERSHIP IN, YOUR PARTICIPATION IN, YOUR MEMBERSHIP IN AND/OR THE TERMINATION OF YOUR MEMBERSHIP IN, THE MEMBERS PROGRAM; AND (Z) THE FOREGOING IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, PUNITIVE AND/OR CONSEQUENTIAL DAMAGES, LOSS, MISAPPROPRIATION AND/OR THEFT OF DATA, GOODWILL, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OF ANY KIND, ANY OTHER INTANGIBLE LOSSES AND CLAIMS OF THIRD PARTIES RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE MEMBERS PROGRAM OR ANY BENEFITS THEREOF; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO IN CONNECTION WITH THE MEMBERS PROGRAM; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR MEMBERS PROGRAM DATA; OR (IV) ANY OTHER MATTER RELATING TO THE MEMBERS PROGRAM OR YOUR MEMBERSHIP.
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: THE MAXIMUM COLLECTIVE LIABILITY OF THE MEMBERS PROGRAM PROVIDERS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, HOWEVER ARISING, SHALL BE EQUAL TO THE GREATER OF (1) THE MEMBERSHIP FEES ACTUALLY PAID BY YOU TO THE MEMBERS PROGRAM PROVIDERS IN EXCHANGE SOLELY FOR THE RIGHT TO USE THE MEMBERS PROGRAM IN THE PREVIOUS TWELVE (12) MONTHS; AND (2) ONE HUNDRED CAN DOLLARS (C $100.00) + APPLICABLE TAXES. EXCEPT AS MAY BE PROHIBITED BY APPLICABLE LAW, THE LIMITATIONS SET FORTH HEREIN SHALL APPLY WITH RESPECT TO ANY THEORY OF LEGAL LIABILITY, INCLUDING BREACH OR REPUDIATION OF CONTRACT, TORT, CIVIL LIABILITY, NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, BY AGREEING TO THESE TERMS AND CONDITIONS, YOU WILLINGLY AGREE THAT YOU HAVE RELINQUISHED YOUR RIGHT TO SEEK DAMAGES FROM THE MEMBERS PROGRAM PROVIDERS AS SET FORTH HEREIN, AND THAT SUCH LIMITATION REFLECTS A REASONABLE ALLOCATION OF RISK.
SOME JURISDICTIONS (AND THE LAWS OF CERTAIN JURISDICTIONS) INCLUDING THE QUEBEC CONSUMER PROTECTION ACT, DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES; ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
As between you and Rove Concepts, all Members Program materials, including all designs, texts, graphics, logos, button icons, images, videos, audio clips, software, and the compilation thereof (including the selection, arrangement and assembly thereof) is the exclusive property of Rove Concepts, and is protected by United States and international copyright and other intellectual property laws. Unless otherwise indicated on a particular part of the Members Program materials, you are granted permission solely to electronically copy and print portions of the Members Program materials for the sole purpose of using the Members Program materials for your personal, non-commercial use, subject to these Terms and Conditions. Any other use of any Members Program materials (including any reproduction, modification, distribution, republishing, transmission, display or performance) without the prior written permission of Rove Concepts is strictly prohibited.
©2020 Rove Concepts
225-34 West 7th Avenue, Vancouver BC V5Y 1L6