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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Lovely counter stools.
Product is great. I had to call for assembly instructions.. They should be included
DSW Molded Plastic Side Chair Review
After looking at these chairs online for so long, I finally ordered them! They were easy to set up, and they look great in my kitchen. I'm a little concerned if the plastic seat will hold up as it will be used everyday. They look amazing and I'm so glad I didn't need to spend $200 per chair.
On line shopping @ its Best......Thank You
love the customer service & love my womb chair with ottoman.
Return Policy
Everything is great. Just did not like the return policy. Their for I would not order again.
White DSW chairs
Nice open concept showroom, beautifully designed. All items were easy to access to try out for comfort. The store is clean and well laid out. The only thing I would improve is the ambiance. The Vancouver store is in a large loft space, but there was no music; it was eerily quiet. Other than that, the customer service was great. Our order was placed very quickly and the customer service was prompt and attentive. Made the whole experience very easy and enjoyable!
Good service - and now off to Delta to pick up chairs.
Good experience. Well priced.
Unfortunately now we are off to Delta to pick up chairs, which is consistent in Vancouver, but nonetheless far. Of course, we could have chosen delivery.
The store atmosphere leaves something to be desired vs. The competition. In the very least, add music to create some atmosphere.
I would shop at Rove again!
Excellent web site, service, and product
I bought a Tulip Side Table (marble) from Rove concepts in May, 2016. It is perfect for the modern look of the loft I have just moved into. Easy to assemble and looks fantastic. It is shinier than another customer said it would be-- they said theirs was matte finish, but this is polished-- but I love it. The web site is easy to navigate and the product arrived very soon after I ordered it. Definitely will shop here again.
Great website
Easy to find what you want and order. Waiting on product and will review more.
Many Imitate, Very Few Do It Correctly
I purchased 4 DSW Molded Plastic Side Chair Wooden Dowel Base with reservations. There are countless other brands making seemingly the same iconic Eames chair for much cheaper. However, the good reviews hooked me.
I could not be more happy with my four chairs. Excellent quality and craftmanship. Now I rant and rave about Rove.
Quick and efficient service
When I started to build the chair, I realized that there was a little piece missing. I informed the customer care and James was very helpful and friendly. Problem is now solved and the chairs are very nice.
Nice site, loads a bit slow. Shipping to US is pretty expensive, though.
Nice site, loads a bit slow. Shipping to US is pretty expensive, though.
Pleasantly Surprised
I ordered 4 Masters chairs for an outdoor patio. I was so pleased with the strength and quality of the chairs that I decided to keep them in my main dining room instead. They are stunning with my rustic wooden table and I could not be more pleased with the look.
Beautiful design and workmanship!
The chairs arrived right on time and we couldn't be happier. They are so beautiful and better than I expected. The design is very unique and the wood is very expensive looking. They are also a reasonable price for such high quality workmanship. These are an excellent choice for anyone seeking a beautiful piece of furniture.
Average Experience
I had to ask for help. Sales person was polite but not super helpful in making suggestions. I wanted to have a look at a chair next to another piece of furniture and carried it myself.
Telephone Purchase
I called Rove Concepts today to purchase a Saarinen table and four chairs. I had trouble ordering it on their website and I also had some questions. Amy answered all my questions and was very patient and professional. I would definitely recommend them based on this part of my experiance. Now let's see if they ship on time and deliver everything in good order. If they do that, they will get upgraded to 5 stars!
Great company & great products
The customer service team at Rove is a pleasure to work with. They are very helpful with all requests, quick to respond and professional. The rove products are great as well. We used several of the dining chairs in a restaurant and continue to purchase for upcoming projects. This company is highly recommended.
Top Quality
Our daughter fell in love with the womb chair in a furniture showroom. Given the budget restraints of a recent college graduate and needing to furnish an entire apartment, we decided to purchase this chair from Rove at approximately one-third of the cost of the original. The construction of the chair and ottoman is top notch - we could not detect a difference from the higher priced version. The wool fabric is very high quality. One of the ball joint foot pads came loose in transport from Canada to Philadelphia and Rove shipped a replacement to us immediately. We all love this chair! I would definitely buy from Rove again.
Rove Concepts speak to my aesthetic
I love the minimalistic style of the dinnerware that I bought and the prices were really affordable. Shipping fee is transparent. Easy payment.
Best Option!
I've spent countless months looking for a new dining room table that I would like as much as the Saarinen tulip table, but just couldn't find anything that stacked up. This one is made to the exact specs as the original, and with two small kids the price made way more sense than for us.
excellent service, and I hope the quality of the product are likewise excellent.
As I say above, I cannot add anything, except to say that Elly was efficient, very quick and also quite forgiving my error in the details.
So far so good
I took my time in deciding to go with Rove Concepts, I dropped by their shop, I looked at their website and the reviews of their products. They are an online store and obviously prefer to offer their goods for sale this way. As a person over 50, I am still wary of this kind of selling and service. However, having done my research, I went ahead. I purchased online and found Ella to be very responsive and helpful. I then phoned in to give my visa details. This service was ok. I think a little more training would be helpful. The person in question did not seem able to assure me about delivery or why it was so expensive. She seemed unprepared to answer questions.
However, I am told that I will receive 'white glove' delivery service for my local delivery for the hefty price of $299. Having had 'white glove' delivery service before, I hope it lives up to my expectations.
As I said, so far so good. This table, I have ordered is still an expensive item compared to most dining room tables out there, and for me, it is my kitchen table. Generally, I did not feel that the service was in keeping with the price. Rove seems more interested in selling a commodity with little consumer service. Maybe, I will write another review after my table arrives, I may feel happier about the transaction at that point.
