Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Excellent service and a a great product
We are so happy with our table. Rove Concepts' checkout process was easy and the product was as described.
A struggle, but it's beautiful
Took over a month for delivery and the screws that came in the box didn't fit the table. We had to go get our own. But now it's in the living room and looks lovely! A very beautiful piece.
first timer
one glitch with the checkout initially.... was ordering 1 item but it was subtotal as if I was buying two.... it fixed itself second time through..... chat help was quick and satisfactory
Great experience shopping with Rove Concepts!
I contacted Rove Concepts regarding the Trade Program and was kindly guided by the sales manager throughout my application and first purchase. The customer service was very professional and neat. I am waiting for my furniture to give it a 100 but so far would definitely buy there again.
Great looking furniture for less than you would expect
I purchased an expandable table that looks great and was on sale so it was quite affordable. Check out was easy and shipping doesn't take forever.
I will definitely be buying from Rove again.
Exceptional customer service
The past three months I have been working on ordering my table and four chairs and everyone I talked with was so patient and kind which I truly appreciated. Keep up the great customer service.
good and helpful company
I ordered a table from Rove. My interactions with Rove staff were very good. Each time I emailed or called in a question, they provided prompt, helpful, and courteous responses. When my table arrived w/o the hardware needed for assembly, I called and they immediately Fed Ex'ed me the parts - I had them in 2 days. The only reason I didn't give Rove 5 stars was that my table came w/o the hardware to begin with, and that it took longer than I expected to get here. I'd give 4.5 stars if I could.
wishbone
the online was not letting me order another chair in the black and I had to call customer service.
my order number 58182
Great Follow Up
Everyone is always so friendly when I call. Genuinely interested in solving my problems and helping.
Very easy ordering, cannot wait to get my products.
I loved reading about the history of the product I ordered, picturing the designer underneath is genius. I have not ordered anything from the company before, but look forward to looking for some lounge chairs for my library. The products appear to be of sound quality, I look forward to testing them out!
Great designs, good prices, and quick response from customer service
I purchased a modern dining table and it was delivered quickly. It turned out that the extension leaf was damaged. I provided a few photos of the damage and had a new extension leaf delivered within a week. Thank you
Service was excellent, products are beautiful.
The products are beautiful, and while we did initially have a problem with the table we purchased, the service was excellent and they remedied the problem quickly.
Easy to navigate website, clear product details
The details make the difference between any other decent furniture company website and the Rove Concepts site. They rank each manufacturer in terms of quality to give the consumer the most information to make a decision with. The online shopping experience was easy and stress-free and the honest customer product reviews - even the bad ones- provide yet more information to make the best informed decision. It's clear they want you to buy something you will be happy with!
Service and product were great
This is the first time I've purchased from Rove Concepts. The product was as advertised and it was delivered as promised. I am completely happy with my experience.
Mostly it was all good
This was my third order with Rove Concepts. I would highly recommend. Very happy with our Egg Chair!
Five stars
The entire process was not seem less but the response from staff excellent. We commend you on your rocking chair and your helpful staff.