Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

Leave a review

Great customer service

Very fast and efficient service!
9 years 1 month

Very nice selection of mid century modern furniture

Very nice selection of mid century modern furniture
9 years 1 month

The Rove Team cares a lot, answers questions so quickly and is very friendly!

I was very satisfied with the team, because they were always there for every single question. The answers came so fast, I am not used to this service in Europe. Congratulation. The only weird thing was, that the sales prices change so fast, that the people working for Rove can't follow and correct into the better prices on time. But I think everything will work out fine.
9 years 1 month

cute showroom

Visit Rove's cute showroom where you can check out their great furniture! Excited to see our purchases in our new condo.
9 years 1 month

10/10

The live customer chat was extremely helpful and was very quick to answer all of my questions. The online website is easy to use and checkout is simple and to the point.
9 years 1 month

Excellent quality and customer service at a great price.

Just placed my second order with Rove. I purchased a lounge chair after reading wonderful reviews and the product lived up to it. I love my chair and the quality of the leather is top rate. I hate ordering reproductions but unfortunately the designer version is beyond my reach (yes that is a slight to Design Within Reach-they need to change the name).
9 years 1 month

Easy and Efficient

Between the telephone and online service, we had our chairs ordered and on their way in no time! Very polite customer service as well as an easy to navigate website.
9 years 1 month

Dolf Coffee Table and Side Table

We bought these online without seeing them in store first since we live out of town. Shipping was too expensive so we opted to pick them up in Vancouver which was a nice option. Overall we were lucky that when we got them home they fit well with our place, however only noticed after the fact how punitive Rove's return policy is. It's a real risk even if you decide to change your mind before picking the product up there is a restocking charge which I think is unfair. We all know how difficult it is to get things to match and sometimes you don't know until you get it home. We are happy with the product and are actaully looking at getting a second side table.
9 years 1 month

Seems to be a steady chair

Ordering online was easy. They package arrived in good condition. The quality of the chair I can not tell yet but I like the design and seems to be steady enough, time will tell. One downside is the window of delivery is way to wide (2-6 pm) you loose half a day : (
9 years 1 month

buying coffee table

Great products and design, website purchasing experience full of errors and repeat steps. Nearly gave up but it was the only retailer that had what I was looking for at the right price point.
9 years 1 month

Very Nice!

Easy ordering.
9 years 1 month

Easy, informative website and helpful, prompt customer service!

Compared to other furniture websites, I find Rove Concepts to be clean, fully detailed and easy to navigate. Its simple and direct descriptions and nice, large photos with multiple views of an object are incredibly helpful in decision making. Also, their customer service is prompt, courteous and informative.
9 years 1 month

Good chair. Not sure about the service!

The staff in the store were quite clueless!
9 years 1 month

First order!

My first experience with Rove concepts and I really appreciated helpfulness in ordering the warranty and confirmation of order in minutes. Hopefully the delivery and product are just as wonderful!
9 years 1 month

Beautiful design, great price, great quality!

We bought 2 of the Walnut Wishbone chairs at the Vancouver store and we couldn't be happier with the appearance, quality and price! Wonderful customer service, very quick to arrive at the Warehouse and easy to pick up! Thank you again, Rove Concepts! We are looking forward to our next purchase with you!
9 years 1 month

Communication about shipping was not great........

Tracking information showed product was in local delivery area but had not left Warehouse at origin. Was supposed to receive a call when local delivery was to be scheduled but they just showed up. Table was well packed BUT instructions were inaccurate AND marble table top was not properly sealed. Marble stained within a day and I have been struggling to get the stain out so I can seal the table top properly. Look of table is consistent with original Saarinen design. Marble slightly different color than original and a bit thinner but a very good reproduction.
9 years 1 month

great company

Very helpful, knowledgeable and quick with replies. I will definitely shop here again
9 years 1 month

Nice chairs

The showroom desk clerks were very helpful at organizing various dates for furniture delivery and locations.
9 years 1 month

Shopping was great, website was great, very nice product

The only thing I would change is being able to know the exact day the product would be shipped. It said process in 48hrs, then 7-14 biz days, then when purchase was final is said 7-18 days. That is a very large window and I tend to travel a lot for work and not always home.
9 years 1 month

Good support, but would like quicker ability to pick up

The online chat feature was excellent. The service was prompt. I think with smaller items like stools, one should not need to wait for 3 business days to retrieve stock from a 3rd party warehouse. For those of us not from the lower mainland, we are not likely staying in Vancouver for 3 days. It would be great to have stools and small items stocked in the actual store. People want a bricks and mortar experience and to be able to buy items in store. I understand that large couches and beds are not stocked in Vancouver, but side tables, coffee tables, and bar stools should be in-stock.
9 years 1 month

GREAT SERVICE

MS AMY WAS WONDERFUL. SHE HELPED ME A LOT. THANK YOU VERY MUCH
9 years 1 month

Alyx was great!

I spoke to Alyx right away and she helped me place my order. Everything came through quickly.
9 years 1 month

Oliver Side table

Product quality was excellent Delivery was on time and efficient. The only down side was assembling the unit .
9 years 1 month

Lovely experience

was great lovely people helped without question and was very happy to help with questions and had patience with my going back and forth on a particular product.
9 years 1 month