Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
Leave a review
Norman Counter Stools
I love the design of the Normal Counter Stools, it is modern and stylish. The package came very secure, but there is extensive use of styrofoam and plastic. Would like to see the packaging more environmentally friendly.
Happy so far
Customer service and ordering was very easy and everyone was very helpful. I look forward to seeing the products and will review again based on quality and delivery services.
review of wishbone chair order
We love your products, and mistakes made in colour/style were corrected right away.
Wonderful Experience
Wonderful table. Fast delivery. Fair price. I will be shopping here with regularity!
Excellent Service
I purchased 6 of the DSW Molded Side chairs and love them! They arrived faster than promised and were very simple to assemble. I had a couple of questions about the product prior to purchasing and received prompt and helpful answers within a couple of hours. Very impressed with this company, I plan to purchase from them in the future.
Beautiful Showroom & Interesting Pieces
Rove has a wonderful showroom with many interesting pieces. Staff were courteous and helpful and processed my order quickly. I will definitely be back!
The Online Experience is Dialed In
Man. You guys have the online experience all figured out. I come and visit my chair on the site- you stalk me for weeks on facebook and everywhere else reminding me how much I love it.
I think about it, I put it in the cart, I go away. Your marketing stays true and follows me about.
The order process was smooth and easy once I decided to pull the trigger. Very excited to see the product in person. Your site is great. Tell that to your web peeps!
Efficient and helpful service
Customer service was very helpful and answered my questions about the order. There was some disruption when talking to the the woman taking my order, as there was a man working next to her who was speaking extremely loudly. At times, we had to stop talking as we couldn't hear each other, and I had to wait for breaks in his phone conversation to provide the order information. If it weren't for that, I would have given five stars.
great service
had trouble one web site so used phone to order.
My sales person was very helpful and offered me the "white glove
" service for delivery and set-up.
It was easy, efficient and very friendly!
thanks
Outstanding Quality, Exceptional Service
Needing some low profile furniture for our condo, we were very happy to find Rove Concepts. We purchased 4 Eames Lounge Chair reproductions and a Naguchi coffee table. Communications with the team at Rove was excellent. The furniture came as promised, exceptionally well packaged and in perfect order. In fact, the packaging was an art in itself! The quality of the chairs seems high, and they are settling in well. The table is heavy glass, and carries the same quality as the chairs. Overall, we could not be happier with the service, follow up, quality and presentation of the furniture. I'd certainly go back and do additional business with Rove Concepts.
Womb Chair
From start to finish, Rove Concepts was great. They said it would take ~10 weeks for my womb chair to be delivered (um....bummer), but it took around 4 (and perhaps sooner if I would've been ready to receive the shipment sooner). The material is more wool than cashmere, but overall the chair is great. Be prepared to have a lot of length in the room available to include ottoman (I ended up getting ottoman but likely won't use it because it shortens my living room with this chair next to TV stand. I recommend only getting ottoman if the chair will stand on its own or in its own corner with a lot of length available). I bought the womb chair because in every photo I Googled of the design, a dog was laying in the chair! Now, my own dog lays in and loves the chair (humans love it too!) Delivery was clean and professional. I'm so happy, thank you!
Excellent quality
The order staff were friendly and helpful. The product is of excellent quality and was delivered on time and set up efficiently by the delivery team.
I've liked everything I've ordered from them.
I've ordered a couch, Eames chair, coffee table, and daybed from Rove and liked all the items I received. I know it doesn't fit their business model but I probably would've bought twice as many items if they had more things in stock.
great customer service
I called Rove Concepts to ask if there is any additional discount that they could offer on our table purchase and the woman I spoke with was kind enough to tell me about a special that would start the very next day, which would give us 10% off our order if we also ordered an item from the Accents collection. So we waited to place our order until the next day and received the additional discount!
Incredible quality and quick service.
Everything went perfectly, from order to delivery, and I couldn't be happier with the result! Definitely recommending Rove to everybody I know.
Good Customer service
I purchased a few things from Rove concepts last year and had a nice experience with them. Their products are beautiful and good quality. Looking to purchase again this year:-)
Love affair with marble
It took us a while but we finally unpacked our marble top tulip coffee table. It's heavier than I thought it would be, which is a great thing - because if the base was lighter I could see the thing tipping over if one of our nephews decided to bump into it. It looks exactly as it does on the site - clean lines, and subtle marbling for the top. My only wish is that the bottom had a rubber coating as it does have a rough edge that could potentially scratch the flooring if someone dragged it. Still in the middle of unpacking but hope to get a picture of the table up soon!