The customer service at Rove Concepts is incredible, they were always willing to answer my questions and help any way possible! The products they offer are beautiful as well, I would recommend this company to all my friends!

Experiences was very good across researching, shopping, assistance from a live operator and through purchase. Product hasn't shipped yet, so can't speak to quality, but experience was great!

I found the Saarinen chairs I liked and ordered online. I did have to re-order b/c it kicked me off the order area at one point but otherwise a good experience. For two chairs shipping is high at $199 for them.

Very quick and easy service!

Very helpful. Good design and selection. Stock available. Buying chairs was actually a good experience.

I have recently purchased the Lounge Chair and Ottoman from Rove and I was very pleased with the detail of the reproduction compared to the original piece. A few months in, there was a defect in a part of the chair and Rove quickly addressed the issue. It was because of this quality of service that I have elected to purchase from Rove yet again. The only negative aspect to my experiences with Rove is the shipping options for us Canadians that assume a reasonable approach for standard shipping is charging customers $200 and having the customer unload the truck themselves while not being insured or bonded for injury like professional delivery teams.

Great site and easy to search. Shopping cart and pick-up and delivery explanations were clear to understand. I am still awaiting my product to arrive so I hope the quality is as described

I am a retired cabinet maker living in San Francisco. I received a Rove Eames lounge pallisander rosewood/Modena black on 2/9/16. I have visited the Design Within Reach showroom here twice and sat in 2 of their Herman Miller Eames original lounge chairs. The Rove chair sits, feels, flexes exactly like the Miller Eames'. The comfort level in both chairs is excellent. Workmanship is also identical. The Miller chair was pallisander rosewood with their entry level semi-aniline leather with a protective top coat for $4,700. The leather on my Rove is also semi-aniline, top coat but of much nicer quality, softer, and looks totally natural whereas the Miller looked slightly artificial. The other Miller chair, pallisander/full aniline no top coat went for $6,900 and looked very similar to the Rove Palermo leather which I have a sample of. I had a bad experience with another leather couch, full aniline no top coat which faded in sunlight and easily stained, so I ruled out the Palermo leather even though it is slightly more supple. Bottom line- the Rove Eames lounge chair is identical to the Herman Miller original with the Modena leather being preferable to the Miller entry level leather. This is a savings of $2,900 or 38% of the Miller.

After hours of on-line and in store searches, I decided to purchase a lounge chair from Rove Concepts. The on-line reviews from multiple sources were encouraging, and the answers to all of my questions on the Rove Concept web site were consistent with what I had learned about the company and its products. I expected to wait longer for my chair, but it was delivered to my front door within two weeks of ordering. The packing was impressive; the delivery service was on time and courteous. I did have to file a claim concerning the condition of the ottoman, which was handled my satisfaction. I will be ordering additional pieces from Rove Concepts and have encouraged my friends to do so as well.

online chat about a product was helpful and sent additional pictures addressing my concerns

The staff was friendly and helpful. I loved the package of swatches the sales rep prepared for me. It makes it very easy to carry around as I do more shopping, and I don't have to worry about returning a large book of samples.