Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Love the products I have bought.
I have bought four chairs and two Saarinen side tables and I love them all. They are attractive and sturdy.
Overalll happy
We ordered two womb chairs, one planter coffee table, one planter side table, six Saarinen dining chairs and a Saarinen marble top dining table. Overall we are very happy. Love the womb chairs and the two planter tables. Really nice. When ordering I would note that the dining chairs have rubber stopper feet which make moving the chairs very difficult. If you order I would suggest asking Rove to replace them with glider feet. Rove is supplying us glider feet for an additional charge. Our marble top dining table arrived in three broken pieces but a replacement was sent out quickly. We will receive that in a few days so can't say how I feel about that yet.
Excellent Delivery
I had excellent service by the delivery crew.
They were polite, clean and speedy.
The marble tulip table and chairs was assembled quickly, and effortlessly. All boxes and garbage was taken away immediately.
Great team at Rove Concepts with sales process right up to delivery.
I'd purchase more items and recommend them to anybody looking for modern furniture.
Amazing Products and Customer Service
I'm a first time customer at Rove and I'm extremely satisfied with the quality of their products. I ran into installation issues with a pendant lamp so I wrote an email to customer service. Heard back within 2 days with detailed visual instructions. So we have here great products at competitive prices, with some stellar customer service to match. Keep up the great work!
Extremely well fabricated chairs, nothing to envy from the original
Bought a couple of chairs from RC, they are well fabricated, easy to assemble with high quality materials.
Great quality at a reasonable price
I ordered two LCWs, a tulip table and a reproduction Rove lounge chair with ottoman during the height of the holiday season. Their communication on the delivery was great and everything arrived on time. Rove isn't as cheap as some other reproduction sites but I'm really impressed (and happy) with the quality. I would absolutely recommend them to anyone in the market for high quality and stylish furniture.
Great customer experience
Experience was first class. Response was quick, had great products and at great prices. Can't wait for what I ordered to arrive!
Easy ordering but felt pressure to take discount before my decision was made
The website and ordering process made everything go very smoothly. I was irked that the company wouldn't honor a discount offered on Boxing Day just a couple days later.
DAR/DSR Molded Plastic Chairs
We recently purchased both the side chair and armchair in white with metal base. Both of these pieces are high quality replicas of the original design. Much like the original, they are sturdy (despite looking delicate) and comfortable (despite being plastic). Anyone considering mixing and matching the two styles should be aware that the armchair sits noticeably higher than the side chair. Overall, I would highly recommend this product to Eames fans on a tight budget!
As advertised
I shopped extensively for Barcelona reproduction chairs and ended up ordering two from Rove. The on line chat was spot on in answering my questions about stock vs order and warehouse locations, etc. To my surprise the chairs (in stock) arrived 3 days after the order was placed. They are beautifully crafted and I can find no faults whatsoever. Set up took 15 minutes and I expect years of use from them.
Great products with equally great customer service!
Rove Concepts had exactly what I was looking for. Peter and Elly were very helpful chatting about options and logistics. A great find! I'm looking forward to receiving the counter stools soon.
Bonnie Ward, ASID
unhappy with return policy
so far, fine, but almost didn't order because of how expensive it is to return. 15% restocking plus cost both ways of shipping ($199) for a $650 item is a bit rich.
shopping online can be hit or miss and I'm always willing to chance it if there is a fair return arrangement.
Hopefully taking the chance here will pan out. If not, I'll be writing a bad review.
fingers crossed.
excellent!!
I love this website. We bought an Eames lounge and love it. Excellent quality. Shipped to us with no hassle or issues. Unwrapped it and enjoyed. I wish everything could work out this nice!
Quick and Sweet
Just purchased the Rove Lounge Chair and Ottoman.....beautiful reproduction and a seemless purchase process. I've done a lot of research on the iconic Eames Chair and found Rove to be the best reproduction on the market. I had numerous emails with Elly and Stu debating a couple of issues, but in the end, my decision to purchase this timeless piece from Rove was the right decision.
Seamless Service Despite Site Glitch
Hit a snag with the checkout process, was linked to a service rep in seconds and called in to place my order. This entire process took around 5 mins. Moreover, item was in stock at the warehouse so I'll be able to pick my item up within days. Love it.
A few hiccups but good customer service
There were a few issues with checking out online that resulted in me needed to place my order by phone but the customer service department was fantastic. She was extremely knowledgeable about my credit card company, the delivery details, and also the assembly of the table- down to the number of bolts and screws. I look forward to receiving the product and shopping with rove again.
Great overall experience!
Was greeted at the door. The staff explained how they operated and were readily available if I had any questions. Transaction went smoothly. No concerns!
amazing!
Chairs I bought were an amazing price! The website was very easy to navigate and online ordering/pick up was a breeze
All in all a great experience!
Was user friendly and quickly made the purchase I needed. Only let down was not being able to use the 25 dollar coupon given for signing up on mailing list.
Most Excellent Experience
Rove Concepts has been top of the line with customer service and communications. I ordered 6 white eiffel chairs. They came quickly and in get condition.
Easy to assemble and I can't tell the difference from the Eames one which I know well.
Well done Rove! I have 3 young kids and these will be the perfect look I want without the anxiety of a 300 dollar chair.
Thank you Rove! I will be a returning customer and will recommend you to many friends!
product and price is A ++
I have just placed an order for a couple of dining chairs after talking to a very helpful/friendly rep.