Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Went above the call...
Great experience with Alex in helping overcome a shipping / order glitch and resolve my purchase.
Great service
Staff at Rove were friendly and helpful in helping me decide what to purchase making this a great experience.
Superior Sales Rep and Service
I called on a Sunday to order a coffee table and the sale person (Elly) was extremely polite and professional. I had a small discount code but she actually offered me an even bigger discount than the one I was ready to use. Looking forward to receiving the table but so far so great. Thanks Rove Concepts!
Great service
I used both the chatting feature online and called and my voicemail was returned instantly!
RoveExperience
I am planning to purchase a marble dining table through Rovi. Very friendly customer service. They provide me with all the information for my purchase. Easy to use website with very good selection of furniture. I would recommend Rovi to my friends and family.
Easy ordering
Place an order for three chairs I have coveted for a long time. I've had a few dealings with customer service and have found them to be reasonable, helpful, and service oriented. So far so good! I know I will wait 14 weeks and that's just fine.
Fantastic experience!!!
We just loved learning, browsing and shopping from Rove Concepts. The furniture is gorgeous and the online help is excellent. We just placed our order and we're now looking forward to our new womb chair and Noguchi table. Thanks for making the entire process so easy and pleasurable!
Great customer service.
When I was ready to order, I had some questions and up popped an online chat. All of my questions were answered and I proceeded to place my order. My credit card company declined the charge because it was not a company that I usually do business with. I called and the charge was processed. I had a polite email from Rove alerting me why I might be having problems charging and also follow up emails letting me know the order and manufacturing process. What a great job!
Thank you Melanie
Although our order did not go through smoothly, Melanie was very pro-active and solution-oriented. I really appreciate her assistance and prompt response. You can tell a lot about a company in how they handle it when something goes wrong (and something always goes wrong somewhere). Very impressed...
Gorgeous furniture great prices
Beautiful furniture and great prices. Just placed my order and I can't wait for my furniture to arrive
Quick and easy
During the course of my shopping I visited the showroom, used the online chat help and purchased over the phone.In all three cases I got help quickly. Great experience.
Great customer service
Called in an order for chairs and had my confirmation and receipt emailed blto me before I even hung up the phone. Friendly helpful staff and great pricing.
My first shopping experience with Rove Concepts
My shopping experience was very easy and quick! I look forward to working with them again!
Poor Customer Service
Although the quality and pricing seem to be good, I was disappointed when I bought a table online then 12 hours later they have a store wide sale of 5%. I called them and spoke to a sales person and they would not adjust the difference on my order which was $80 savings for me. I had just spent $over 5,000 with them in the last three months and they were not willing to work with me to figure out how to credit me the $80. Sad because I would have ordered more in the future if it weren't for this.
Customer Service Placing Orders with Rove Concepts
I phoned with questions about ETA for a table we wanted to order. I received a call back which I missed. I phoned and the gal was very helpful, explaining the process of when we can expect delivery and how the process will go. We are excited as we've ordered a lot on line and we feel we can trust Rove Concepts.
Great customer service & design!
We were very happy with the service we received both in store and over the phone when we placed our order. The products are unique and affordable and seem to be of good quality.
Help over phone much better then live chat
I was inquiring about purchasing 2 chairs through live chat; while I did receive a reply to my initial message, the subsequent questions were not followed up. I decided to call the phone number provided instead and had a wonderful experience with (I believe) the same person who I was messaging earlier. Maybe having someone dedicated to just the messaging would be helpful.
Really warm and helpful
The person who helped me over the phone was friendly and generous with her time. Great service and support.
Beautiful furnishing and great service
I saw some pieces online and went into the showroom to have a look. It turns out they had an amazing sale on both of the tables I was looking at. The furnishings are high quality, durable and fit with my mid-century modern condo really well. I also like the options for free pick up or delivery to your door for a small fee. I'm looking forward to receiving them soon and finally completing my home.
Better than the original Eames!
...I mean it...better than the original! I recently sat on an original Eames and by far my Rove chair is more comfortable. It's the most comfortable chair i own. Perfect cushioning. Perfect leather. Perfect.
Good service
The chairs came on time for the most part. The only difficulty I had was when the delivery company didn't email me with the delivery date like I specified. However, once that was sorted out everything went smoothly.