Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Great!

I had an easy time browsing through the website and also purchasing 4 ghost chairs. I am satisfied with my purchase so far and can't wait to receive my order!
10 years 1 month

Simple transaction, but read the shipping policy

Shipping policy requires customer to remove items from the truck him/herself, as well as inspecting for damage before accepting delivery - this means you must unwrap items on the truck before removing them yourself! Not very convenient...
10 years 1 month

Extraordinary Service

I just ordered my first item from Rove, so not yet able to speak directly to the quality of the chaise I bought, but I want to say that the sales staff has been world-class fabulous in responding to any questions I had and providing me all the information I needed to evaluate the various options I was considering. They answered every inquiry promptly and thoroughly; I couldn't have asked for more. Dealing with Rove was the best online shopping experience I've ever had, and probably the easiest and most friendly furniture purchase I've ever made, either online or in-store.
10 years 1 month

Excellent service!!!!

Rove concept....easy to order, good price. Excellent service. I'm looking for other items to complete my decoration. Thanks .
10 years 1 month

Great site experience, mobile could use some work

I struggled to change the quantity of items in my cart or remove an item from my cart when on my phone (Android 4.0, Chrome). I am always a little wary of designer knockoffs, but I have read lots of good reviews. I am excited to receive the chairs I ordered.
10 years 1 month

Great service

I have had a great experience with Rove Concepts. I went into the vancouver show room and the staff were super friendly and helpful. They offered me some of their opinions to help me in deciding on color and material choices. I placed my order over the phone and the operator / sales woman was very quick, friendly and efficient. I bought my item on sale which made me very happy. I love that I have an option to pick up and don't have to have the item shipped, because I have had bad experiences with shipping from other companies.
10 years 1 month

Lovely product!

The service I received at the store and by phone was great, very helpful sales people! One young woman went so far as to bring a counter stool I was interested in to the showroom! The sale price of the item was a plus, not to mention the discount for signing up for the newsletter! My only complaint is that delivery is costly and although items come from a warehouse in Delta, it is very difficult for one without a vehicle to escape this fee. It was mentioned that in the future there will be a warehouse in Vancouver, which will likely cut down the delivery fee, but, that was of no help to me now!
10 years 1 month

DSW plastic chairs

I had great service at Rove, until the chairs I got were marked down further by an additional 20%. The mark down was less that two weeks past the purchase. When this happens, you'd expect a price adjustment or credit to put towards a future piece but disappointly I was told nothing could be done. Perhaps my next piece of furniture will be elsewhere...
10 years 1 month

Great Deals and Excellent Service!

I purchased two Eames molded plywood chairs and two DSW chairs. Both chairs were on sale at an amazing price that couldn't be beat anywhere else. I contacted the store by email a few times asking about a pickup option (which they don't have online) and applying coupon codes. The responses were quite prompt and very professional. I am very impressed with the level of customer service at the store and online. The only complaint I have is that the chairs were all given a further discount 4 days after I paid for them (but did not receive the chairs yet) but the store wouldn't apply the discount to my purchase.
10 years 1 month

Great experience.

Knowledgable sales staff, answers all questions, easy process.
10 years 1 month

Great product and services.

I bought the Saarinen Tulip Side Table with marble top. The 1 month wait was definitely worth it. The quality of this table is immaculate. I went to the Delta warehouse to pick the item up, the staff there was helpful and courteous and even walked me to my car to load the item. The packaging is also very good. I will definitely buy from Rove Concepts again. Thank you.
10 years 1 month

Happy with my Hal chairs

Just received two Hal chairs from Rove Concepts. Great looking chairs with a very characterful and fun look. Good quality product and fast delivery.
10 years 1 month

Very nice quality

I compared their products directly to a number of other reproductions, and Rove's products - while slightly more expensive - are much, much better built. Fit, finish, and comfort all substantially superior.
10 years 1 month

Friendly customer service

I called the sales office to place my order and the service was great. Very friendly and the staff answered all my questions. I've also been to the Vancouver showroom and I loved being able to sit on and test out various chairs. The chairs are scattered but I love that, definitely less "confined" this way. No pushy sales, we were able to take our time and check everything out. Both times we made purchases we didn't get our receipt but once we contacted them, they immediately sent it to us.
10 years 1 month

Great experience.

Great help over the phone and looking forward to getting the product.
10 years 1 month

so far so good

I've been recommended by my lovely friend Patricia and have heard nothing but great things. Will receive my new dining chairs in 3 weeks and will be able to share more then. xx
10 years 1 month

Lack of Order Deliver Commitment

I loved shopping the website, right up until the point where Rove Concepts can't tell me explicitly when my purchases will be delivered. I live in a high-rise that has a requirement that the elevator be reserved for deliveries. Perhaps this will remedy itself as the order updates. I can only hope at this point, and if it does, I'll revisit my review and discuss the delivery process and the quality of the furniture. I can't wait!
10 years 1 month

The Purchase process with smart and simple

I just ordered 2 chairs. The process was clear and easy. I am supposed to receive delivery in 2-3 weeks. Hopefully they will be on time. If the merchandise is as expected, then this will be a great retailer which I will use again many times in the future.
10 years 1 month

Good experience but overpriced shipping

I went in looking for an affordable replica of the Eames eiffel chair. The salesperson was knowledgeable and it was a good shopping experience overall, but the white glove shipping option was absurd at $250 for 3 chairs - this more or less cancelled out the sale they were having on the chairs.
10 years 1 month

Good Product, bad website

Your chat doesn't work. You don't return phone calls promptly Great mid-century product and excellent prices Website is slow to respond and not easy for old people to navigate .
10 years 1 month

Smooth Ordering Process.

I just ordered some Eames replica chairs from Rove. The checkout process was smooth. I will be back to review the chairs once I receive them to discuss shipping quality, shipping time, and quality of the product.
10 years 1 month

Good experience so far!

Ordered an Eames recliner lounge chair based on reviews here and elsewhere. So far, my only complaint is that the website itself is a little buggy and slow.
10 years 1 month

Awesome chairs

Our 4 chairs just arrived! Hal Chairs. They are beautiful, and comfortable! We absolutely love them.
10 years 1 month

Great company to work with

I bought two office chairs. They were shipped quickly and arrived well packaged. I would purchase from Rove Concepts again.
10 years 1 month