Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Tulip table order
Initially I had difficulty corresponding via computer with Rove Concepts - but all the different sales people I spoke with tried to resolve the issues. Tara especially went the extra mile and stuck with it until all the glitches were taken care of and I placed my order.
Affordable Dream Come True
I've wanted a classic tulip table for years, and finally found that ROVE
can make my dream come true. My interior designer approved of this excellent copy of the original. It will update my Hampton's cottage and be a practical solution to a small great room.
Norman side chair
Love the chair. It was the perfect addition to my front hallway as it does not take up a lot of space and it has great lines. Definitely recommend it!
great service once I finally got a hold of a rep...which i had to go into the office to do.
I had to call daily and numerous times and I still never reached an actual person. After finally giving in and leaving a vc message on the general "sales team" inbox, I had a someone call me back 2 days later, however, because it showed up as a USA 1800 number on my cell I figured it was a marketing call so I ignored it. I then had no success (again) when I immediately tried to call the rep back and was once again sent thru the rigamarole of pushing numbers only to have to leave yet another vc message. I finally had to go to the office to place my order in person for my clients. Very frustrating and time consuming. Please fix this.
Fantastic Design Options
Very Happy with the great design pieces and customer service !!
Plastic chairs are great!
I'm so happy with the orange plastic side chairs with wooden dowel base. They are even better in person. They are very well made and easy to clean.
The sales staff were knowledgable about products and provided excellent customer service.
This is my second purchase from Rove Concepts and both times the sales staff have been fantastic. There products are of quality and I would highly recommend to anyone looking to beautify there spaces.
placing an order
Found the web site a little difficult to manage but finally got the hang of it. Looking forward to my new Bertoia Diamond chairs.
Great service by Melanie; slightly disappointed by high delivery charge
Melanie was helpful, courteous and professional. I'm looking forward to getting my order. Only constructive feedback is that delivery charge of over $300 is too much and the option to collect it yourself for free instead, while welcome instead of spending $300, is not convenient. I would expect, like other stores, when you spend a few thousand you get delivery for approx. $100.
Excellent customer service
I walked in to purchase a sale item and ended up adding a special order... All hassle free. Love it!
Eames Lounge Chair and Ottoman
The chair arrived in a very timely fashion with good communication from the delivery service. The chair was well packaged with extensive packing/protective material and arrived at our doorstep in perfect condition. It was very easy to move and once we got it in place and unwrapped knew it was perfect. The condition and manufacture of the chair is outstanding and the leather quality is beyond reproach. Do not hesitate to buy from Roves.
Another Fabulous Experience
Just received another fabulous order from Rove Concepts. I have many pieces at my home and studio and have never been disappointed. I just added some DAR arm chairs to my studio waiting room and they are devine. I received them within three weeks...great quality, courteous shippers, easy to assemble and voila...perfection!
Alyx, my Customer Service Rep was exceptional: patient, thorough, responsive.
For months I have shopped for Wegner style Wishbone Chairs. I have found them in all sorts of woods, weights, and dimensions. Many of the sites provided little if any information about the manufacturing and/or shipping company. I finally zeroed in on Rove Concepts and hit Alyx with billions and billions of questions. She answered every one of them. When she sent me some close-up photos of a chair I was asking about, they were 2MB images, a higher resolution than I expected. Because of her help, I ended up ordering 6 chairs instead of 4. I'm looking forward to the delivery!
customer service
Very helpful and responsive customer service. Prompt and detailed responses helped me make an online purchase.
Very Excited
I've wanted one of these tables forever, and finally decided to splurge. It's an amazing addition to my home.
Relieved and happy
I ordered two Barcelona chairs.
I was nervous on several counts: (1) Would we receive items identical to the one examined in the store?(2) Would I communicate in time with the delivery agent? (3) Would the goods arrive in time? (4) Would they arrive undamaged?
I am relieved to report that the answer to all is YES. I was especially impressed by the careful handling by the truck driver and the careful packaging of these delicate items.
Very helpful associates
I first started with an email to ask about the availability of the marble table I wanted, and received email explaining the product, the possible availability, and the different delivery methods. When I ordered the table I did a live chat which was very helpful. I can't wait to get my table.
Stunning chairs
The Eames dining chairs are perfection—easy to assemble, beautiful, and exactly as billed. I'm looking forward to ordering more!
Liked first chair so ordered another
quality of first chair is excellent, so we ordered this second one. I asked a couple of times for a repeat buyer discount to no avail. I think that would be a rather smart marketing move on your part.
Shipping charges
I made a purchase 5/26 in the morning and on 5/27 almost exactly 24hrs later I called to place another order for a different item. I was informed emphatically by the rep that the orders could not be put together and that I would incur an additional shipping charge. So I ended up paying $347 in shipping charges. I love your site(today was the third time ordering from you in the past two weeks)and products and will certainly attempt to make my orders at one time in future but I do think there should be some leeway given, even 12 hours to add items.
Fun furniture shopping
Having discovered Rove Concepts online, I was curious about seeing their products in person. Quality, fit, and finish are crucial. I was not disappointed! I love the reproductions of iconic designs and the choices in size, fabric and finish. Their staff is welcoming and knowledgable. I will definitely shop there again and highly recommend it to others wanting cool, mid century, and modern furniture.
reasonably priced quality mid-century furniture
Well arranged showroom of beautiful, quality items available for order...very nice and helpful staff...but a bit expensive delivery charges.