Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great customer service
I had a great experience resolving delivery questions with customer services. The 4 stars (and not 5) are because I wish there were available weekend options for delivery. It makes it very hard to accept deliveries during work hours.
8 years 11 months
Marley's review
They were great! I made a mistake in my shipping address and they contacted me and cleared it all up ASAP. Both items shipped sooner than I thought and i love my products!
8 years 11 months
great product at good price
My chairs came quicker than expected and I have been enjoying them for a couple of weeks now. No issues and they look as described.
8 years 11 months
LOVE ALL PRODUCTS
I'm a huge fan of mid-century design furniture, and Rove Concepts has tons of high quality items with reasonable price. I would keep shopping with them. Can't wait to receive my furniture order from Rove-!!!!
8 years 11 months
Beautiful table. Exactly what we hoped for.
I found the Marcus Dinner table online after months of looking for a simple yet beautiful and functional table that was expandable. I hesitated with my purchase initially, worried about the return policy and cost of shipping if it wasn't what we wanted. However, the table is perfect and fits in our small house just the way we had hoped. No need to return! Shipping took a little while, but it arrived just around the time I anticipated.
8 years 11 months
Met our expectations!
Went in to buy another bar chair. Staff assisted us and also told us about upcoming promotion.
8 years 11 months
Decently priced lamps
I bought a few lamps that were significantly less than other websites (both were about $100 more on other websites). I was a little bummed at how much shipping costed ($35) but it still proved a better deal. The order arrived very quickly (I ordered it during the weekend and it arrived on Wednesday). The table lamps were packaged very nicely; however, the floor lamp was just compacted into a box with no packaging material. Since there was no padding, the base of the lamp had a few dents from being tossed around during shipment. But since it'll be on the floor behind a chair where no one will see it, I don't really mind it.
Overall, love the lamps, priced right, and timely shipping; however, packaging of the floor lamp wasn't the best.
8 years 11 months
Unique products, great customer service
We have ordered four Saarinen tulip chairs and a matching round Saarinen dining table. The price was right, and I was generally very pleased with these exceptional pieces of furniture. The well built chairs - featuring sturdy aluminum bases as opposed to the more common fibreglass (or plastic) - even swivel (which is a big plus)!
During assembly, I had to do a bit of tweaking on one of the chairs, but it took just a few extra minutes - which is nothing comparing how much value these beautiful products possess, and how long they should last. For the same reason - and considering the availability of these very unique items in the first place -, I did not mind at all to wait at all for the shipment for a couple of weeks, either.
The sale staff was always cooperative as well. So my overall experience with Rove Concepts - their product selection and customer service - is positive.
8 years 11 months
Rove Concepts
Rove is easy to work with and has a great selection. It's a go-to source for our interior design projects.
8 years 11 months
Superb shopping experience
The buying experience and customer chat were excellent.
8 years 11 months
Cute stuff!
I ordered a load of beautiful glassware. The website was easy to navigate, shipping was cheap and easy! No complaints!
8 years 11 months
Great purchase
I feel pretty confident about Rove Concepts. the website was easy to use and provided all the information i needed. I'm very satisfied with their prices and they have a great curated assortment of pieces.
8 years 11 months
the oval tuliptable
the table is not as good as i thought.
8 years 11 months
Enjoyable Shopping Experience
The Rove Concepts website was easy to navigate and their selection of items chic and reasonably priced. I found the perfect kitchen table in the exact size I needed. It is to be shipped in 48 hours too! I will be looking to Rove for other furniture needs in the future.
8 years 11 months
Customer service responsive so far
Rove customer service has so far been responsive and has initiated communication on the design and color of my Luca chair as it heads into production. I have not yet received it but I am excited!
8 years 11 months
Stylish quick ship sofa
I was in need of a stylish sofa for a client and I needed it quickly.
These guys had the quick ship program with a nice neutral option for a great price.
I also love that they are Canadian!
8 years 11 months
Quality
Fantastic quality from all the pieces I've purchased.
8 years 11 months
Exactly what I wanted
Clean lines and beautiful profile. Love my new table!
8 years 11 months
Beautiful tables
We ordered an oval marble top tulip table and matching side table. The items were beautiful, besides a yellow highlight marker stain on the dining table, which I didn't notice until after delivery guys left. There were several mix ups with delivery, which made it very inconvenient, so I was in a bit of a hurry when it was delivered. We did get the stain out, after googling and trying several methods of stained marble. The tables are great, the delivery company they chose, was not.
8 years 11 months
My experience ordering for the first time.
I called and spoke with Elly. She was extremely helpful and pleasant. She made my ordering of a marble table very easy, and took the time to explain that the table would be sent in two parts and because it is marble would be very heavy. She gave me shipment options and advised of the timeline I need to report any damages. Her efficiency and professionalism were outstanding and I believe I will be doing more business with Rove in the future.
8 years 11 months
Cool retro stuff
Great products. I love the options in colours and types of chair coverings. And I found it easy to use the site.
8 years 11 months
Great Service, Great Product
We ordered the Marcus Table from Rove Concepts. After placing the order, we decided we wanted to add 6 of the Kapser Dining Chairs to go along with it. I was able to chat with a representative on Sunday afternoon and she got the chairs added to the same order so there was no shipping costs. The customer service was exceptional - very friendly and helpful. When the products arrived, the quality is outstanding. The chairs go great with the table, the tops of the chairs stick up about an inch or two above the table. The powder coat finish on the table is clean, smooth, and easy to clean. The wood is beautiful and obviously of very high quality - the table is quite sturdy.. The lines are great - overall very high quality and I would recommend Rove Concepts.
8 years 11 months
Best service!
Great customer service!
8 years 11 months
Even more beautiful in person!
Table and chairs are gorgeous. I did have a hiccup with white glove delivery service ( Chicagoland ) but Rove Concepts was very responsive to my complaint . Great quality and service!!
8 years 11 months