Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Great customer service!

Can't wait to receive the items we ordered!
9 years 2 months

Great experience

We recently purchased an Eames lounge chair from Rove Concepts. The purchasing process was smooth. The shipping process was successful and the item was received in great condition, exactly as described. Overall, am very happy and would recommend Rove Concepts to others looking for stylish, quality home furnishings.
9 years 2 months

Excellent experience

Purchased the Barcelona style chair (2) and they are exactly as described Product arrived ahead of schedule and couldn't be more pleased with the sale price and quality. We would purchase from Rove again without any hesitation
9 years 2 months

hard to beat for the price

While Rove's products aren't up to the standard a fine woodworker would want they are also no where near the price a fine woodworker would have to charge. You want artwork go to an artist. You want furniture for a whole house without going bankrupt go to Rove
9 years 2 months

Great Quality and Service

I ordered the marble top tulip table and was extremely pleased with the quality of the product and the service provided by the installation team. Would definitely recommend this product!
9 years 2 months

Apprehension to Elation - Wow These DSW Counter Chairs are Great

These DSW Counter Stools have been on my radar for some time with a visit to the site a few times per month for over a year. However, there has also been a solid apprehension because the original Eames line never had this style of chair and the question remained whether the design worked in a taller version like this. Well...well...well, upon arrival and unpacking of the two ordered all apprehension immediately turned to elation. These are solid chairs and boy howdy (this is being written in Austin, TX) does the concept work well. One of these is in the kitchen for a place to sit while things cook or just to hang out with the cook. The other chair is in the garage workshop and works great for sitting and getting into some focused hand work. The chairs themselves are well built and sturdy. Though the seat is plastic it is not wishy washy but not so hard that it is uncomfortable to sit in for a while. The color in the seats is nice and very consistent throughout without any splotches or variations. The legs are surprisingly sturdy despite being so tall and the reinforcing ring halfway up serves its purpose well along with functioning as a perfectly placed foot rest. Not only do they function well but they look damn good while functioning well. The only complaint about these chairs, and it is truly a picky one, is that there is a little movement in the leg base brackets that the seat mounts to. It is not enough to make a difference, but to OCD individuals like myself it is noticeable. The movement was more noticeable on one than the other. This is not a deal breaker, or even an issue to normal folks, but I wanted to bring up at least one thing lest this review come across as a sycophantic style buttkiss. Nonetheless, buy one or two if you have even the slightest need and you will not be disappointed. If you buy one you will want another...that's a fact.
9 years 2 months

Barcelona Chair

The Barcelona Chairs are high quality comfortable and look stunning. Great buy especially when you can find them on sale!
9 years 2 months

first time customer

Great prices. Had a glitch ordering online but contacted customer service and problem resolved immediately.
9 years 2 months

Excellent Experience!

Rove has great products to choose from and the entire experience was excellent. I am very happy with my purchase and I am looking forward to receiving my new pieces. I highly recommend Rove Concepts to anyone that is looking for good quality stylish furniture!
9 years 2 months

Excellent high quality products

Loved the furniture- beautifully produced.
9 years 2 months

Cool looking products - little difficult to understand availability

Just purchased some chairs and am looking forward to seeing them. The information on the website as to what was on sale AND in stock vs. what was merely on sale and needed to be custom made was confusing. A call to customer service got it sorted out in the end (after a few minutes).
9 years 2 months

Fast and Simple

The website was fast and easy to use. My only suggestion is when calculating the shipping cost I would put the country tab before the state/Province tab.
9 years 2 months

Great experience

Very clear ordering procedures and concise help desk. Now waiting for the order to be filled. Expect the same level of efficiency
9 years 2 months

Great-!

They have a great selection and best customer service.
9 years 2 months

Constant up date on Order Status

I have to wait for my order . They sent me constant up date on my order date of delivery expected.
9 years 2 months

Fantastic service, including pictures and good advice about which marble to choose!

See above---totally satisfied so far!
9 years 2 months

Easy to order

Roveconcepts website is remarkably simple and easy to use, check out was a breeze.
9 years 2 months

Very annoying to not be able to use an international credit card on the website but the customer service person I dealt with to remedy this was beyond helpful.

Overall would use again.
9 years 2 months

Excellent value on in-stock Barcelona/Pavilion chairs.

We purchased a pair of reproduction Pavilion chairs in Palermo Caramel waxy leather. The items were in stock and deeply discounted. We were able to stack a coupon code on top of a sale price. This may have been a website glitch, which seems to have been corrected subsequently, but Rove accepted the order and stood by the price. Shipment to the East Coast was surprisingly fast. The shipper offered delivery just eleven days after I placed the order. Total elapsed time from order to receipt was a little over two weeks. I chose standard/curbside delivery - the less expensive option. Although this method worked out OK, it left no realistic chance to unpack and inspect the chairs before accepting the delivery. That could have been a serious problem, because Rove's return policy is not very customer-friendly: once you accept the merchandise, returns are quite expensive. Of particular concern were the possibilities of manufacturing flaws and damage in transit. We were also skeptical that the leather would be as nice as the swatch Rove had sent us. So, after accepting the chairs sight-unseen, I was rather anxious while unpacking them - which took some time, because they are heavy and were packaged very securely. In the end, though, we were very pleased. The chairs are a reasonable, though imperfect, imitation of the licensed Knoll version, with which I am familiar from my workplace. The Palermo Caramel leather is truly beautiful: the color, feel and smell all surpassed expectations, and remind me of a pro-quality baseball glove - high praise indeed. The proportions, seating position and overall comfort are very close to the Knoll version. Keep in mind that it's a low chair, as Mies meant it to be. (The King of Spain wasn't expected to stand up very often.) If you prefer a higher position for an easier exit, consider a reproduction that takes more liberties in this area, or try a different chair altogether. I was able to identify a few minor quibbles: 1) The stitching is looser and less compulsively perfect than Knoll's. 2) The backstraps are not color-matched, which might be an issue in a space where the chairs don't face a wall. (Rove describes the extent of matching for each color on their website, so read carefully.) 3) Although the cushions are contoured somewhat to accommodate the curve of the frame, the fit is less snug than Knoll's. 4) The stainless frame seems less luminous, even after buffing, and the corners are not as perfectly square. The frame might also flex a bit more than the original; that's just an impression. Obviously, you don't get Mies's signature or the Knoll imprimatur. Each buyer has to decide for him/herself the value of those attributes, or of supporting licensed products and original design in general. Mies has been dead for nearly 50 years, so we didn't think he would mind. Overall, we are very pleased with this purchase. It would be unrealistic to expect identical quality to the licensed version, at a discount approaching 90%. For perspective: the price we paid was just slightly above the cost of a five-inch high Vitra miniature Barcelona chair, which is too small for most of my daughter's dolls. Considered in this light, the value proposition on the Knoll chairs is compelling. We would strongly consider ordering from Rove again, though the pricing and delivery time on custom orders might continue to limit our interest to items that are either in-stock or available for pre-order. I know that many buyers would also appreciate a more liberal return policy, though I understand why Rove is so tough in this area.
9 years 2 months

Beautiful products at great prices

This is our second major purchase and we find the prices to be very competitive for the quality of product. We love the contemporary furnishings and we were very impressed with the quality of the chairs we purchased a year ago. They are beautiful and look fantastic. I would recommend these products readily but did have issues around our first order with pick up, not all items were there and ready. Sales staff is fantastic, but I think the warehouse/delivery side of things could use a little improvement. If there was an option, I would give service a 4.5 out of 5
9 years 2 months

Very Responsive

Trying to decide between wood or fiberglass tulip table. Elia answered questions via "Chat" on line in very timely manner. Emailed more questioned that were given detailed reply. Decided to order Rove's more expensive tulip table after reading so many positive reviews about the quality of their products. Can't wait to receive the table to verify I made the right decision.
9 years 2 months

Great knowledgable staff and great customer service !

I went in last week to try and get some ideas for my new condo. Elly ( I believe her name was, had a pretty accent) was very knowledgable on the products, materials and availability. Once ready to check out, Aliyah was fantastic placing my order and super patient as I was choosing a few items for my first purchase. She was very detailed. Thanks everyone !
9 years 2 months

Competent, efficient, easy to maneuver website.

Fine so far. Let's see how the delivery goes and what the piece actually looks like in person.
9 years 2 months

Great Selection

I ordered a 44" marble top tulip table. Navigation of the site was simple and quick. They have a great selection of items - I may be back for some dining chairs!!
9 years 2 months