Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Chairs
we bought some Eames dining chairs, heard they are great quality, bought online need to go pickup
9 years 10 months
Good value
Great price for the chairs I purchased. Had some technical issues with the website - submitted order and it went back to cart page so I had to do it again (hopefully wasn't charged for two orders), and when checking out the second time, it told me the items were out of stock but worked fine when I removed items and put back into cart.
9 years 10 months
DSW plastic side chair
We just purchased 4 of the above referenced chairs, we've never bought from Rove and were worried about quality, but everything was great. The factory is open late on weekdays allowing you to get there after work. Chairs were easy to assemeble. We will shop here again.
9 years 10 months
easy to navigate but little glitch at checkout
Easy to get my cart full and add promo code. When I hit submit order, it took me back to the beginning of the checkout process. I had to go check my credit card to see if I had been charged the first time, and then I started the whole process over again. The order total didn't account for shipping which was weird. It was in a different part of the order in much smaller font. Excited for my products though!
9 years 10 months
Great product and easy ordering.
I ordered a ghost Louis armchair after a thorough online search. Rove had the best price. I was almost deterred by the expensive shipping, but they do provide an option of picking up the item for free at their warehouse in Delta. It's not the most ideal shipping situation, but the price of the product made up for the inconvenience.
9 years 10 months
Great design!
I love the furniture designs at Rove- simple, trendy, and modern. The prices are reasonable too. Helpful salespeople at Vancouver showroom. Nice experience overall!
9 years 10 months
Easy & fast
I recently bought 6 of the DSR folded plastic side chairs in white with chrome finish legs and they're fabulous - good quality and easy to assemble. They complete my midcentury modern look.
Ordering was effortless and they arrived a week ahead of anticipated date. Customer service and follow up was also personal and excellent. Only downside of the entire experience, I was being cheap so I had them shipped to the warehouse in Delta, and being from the North Shore, I got lost trying to find it! My fault. Given the efficiency of everything else, next purchase I might even spring for the delivery!!!
9 years 10 months
Very satisfied
Kept informed at each step, I received very good products, well made, solid. I'm very satisfied
9 years 10 months
Easy Purchase
I found this Rove cabinet on line...right look, right size, and right price...and it was on sale. Everything went smoothly...looking forward to receiving my cabinet.
9 years 10 months
Very happy w itch ordering experience !!!
The young gentleman that I dealt with on the phone was very professional and helpful. He clarified some of the details about the piece of furniture that I was ordering and also was very helpful in determining shipping costs, discounts, And payment. The whole process was very helpful and smooth. many thanks !!!!
9 years 10 months
Great help from Rove Concepts
I wanted to buy a tulip chair for a Christmas gift, and to my delight, it was on sale - with a further 15% discount coupon.
Unfortunately, I ran into problems figuring out how to order it from the website. I'd almost given up when it looked as though my chair, on sale for $170, was going to cost $249 for delivery alone and take 16 weeks to get here.
But I had excellent help from Peter, who was texting me when I first checked out the website, and from two gentlemen at the 1-800 number when I had multiple questions (some dumber than others). Stu, the last guy, graciously typed my online order in himself.
The result: no delivery charge (because we'll pick it up from the warehouse), assurances that it would be here in two weeks, and a final bill of $140 plus change for a chair I've seen locally for $200 more than that.
Great job, guys - and thanks!
9 years 10 months
Great website and product!
Rove has an easy to use website that makes ordering simple and quick! Their products are beautiful and great quality. I will be ordering more from them soon!
9 years 10 months
Good delivery, Good quality!
Good delivery, Good quality!
9 years 10 months
Easy purchase
We first found our product (wishbone chair) online and then popped by the store in Vancouver to see the chair in person. Great customer service, great products on display. Ordered the chair online and picked it up one evening from the warehouse and it was exactly as expected … overall a great experience - a super easy and convenient way to shop. Would definitely shop here again!
9 years 10 months
Very pleased!
This was my first experience with Rove Concepts after looking at their furniture online many times. The shopping experience was seamless, and same for the delivery. Product was great and as expected. We'll be back for more!
9 years 10 months
Easy Service
Website is easy to use. I have not received the chair yet, but I was impressed with the information that the manufacturer provides on the materials used to make the furniture. The fact that I know which materials are used to make the furniture is what sold me on the product.
9 years 10 months
Good customer service
I spoke to two agents. Once for quote. Second to pass the order. Borh times I received a professional and pleasant service without peessure.
9 years 10 months
Love this store
Staff was outgoing and knowledgeable. Absolutely love my new Tulip table.
9 years 10 months
Fantastic product - mediocre freight forwarder
I received the Tulip Table from Rove COncepts. I was pleasantly surprised with the table's craftsmanship & quality. The customer service from ROVE was excellent, but their freight forwarder XPO, was less so. When they delivered it, they didn't even unpack it from the wood crate, so it was a lot of work & pain to unpack it myself. Other than that, I would definitely buy from Rove again!
9 years 10 months
It was easy!
I wanted to have my order picked up when it got in so I just made a quick call and it was all done efficiently. I have received a few emails regarding my order to keep me updated. The product hasn't been picked up yet but I'm confident the quality is good and the sale was good.
9 years 10 months
Pretty good experience
I went into the showroom to purchase a to stand. It was a pretty good shopping experience. Nothing special. Non pushy sales people. The two ladies at the front could greet customers as they come in. A greeting with a smile goes a long way.
The website is not really updated. The website says there are 3 in stock but when I went in to purchase the tv stand, they had none. 10-14 weeks to get one in.
Pretty good deal for the tv stand.
9 years 10 months
Fast Professional Service
Placed order online - called in to discuss shipping and arrival dates - very knowledgeable CSR - in five minutes the deal was done. Now we await delivery.
9 years 10 months
Amazing customer service
I contacted rove to place an order and corresponded over email. The lady whose I spoke to was very helpful, prompt and informative! She set up my order for me and assisted me in placing it! It was easy and quick and I can't wait for my chairs!
Would definitely order from here again!
9 years 10 months
37 min. on hold
web site is great easy to use. I had trouble checking out, called customer service and spent 37 minutes on hold. Then I called sales department, they had it resolved in no time.
9 years 10 months