Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Excellent Experience!
After reading tons of reviews and discussion online regarding the Eames Lounge Chair the Rove version consistently came out on top. After speaking with one of their customer service agents I recieved my requested leather samples super quickly and it was a tough choice as they all feel and look awesome. I finally pulled the trigger today and placed the order, all a smooth experience. Looking forward to my delivery!
9 years 10 months
Excellent Products!
So I haven't received my order yet but the website was excellent to navigate and the products look exquisite. I look forward to another excuse to shop with Rove Concepts.
9 years 10 months
Good service
I found the furniture on the Rove Concepts website was contemporary and quite beautiful, I decided to visit the showroom in Vancouver and it happened to be on a sale day!
I was not greeted when I came into the store, as well there was someone vacuuming at the entrance when I came into the store. Shortly after I was approached by a helpful salesperson (Peter). I really appreciated his patience, knowledge and input into making a decision on a chair. He did give me some samples of colour to help in decision making. Later in the day I decided on a sofa. On my return the person at the desk greeted me immediately and help me right away. He was knowledgeable and again provided me with some good information and help in making the right colour choice. The selection of furniture was good and well represented on the website. The staff was well informed and helpful (although I was not initially acknowledged when coming into the store I did appreciate there was no intense sales pressure!)
I think they have great furniture and am very excited about the purchase!
9 years 10 months
A fine online shopping experience.
I called to ask some questions and they were promptly and professionally answered. A lot of cool items to choose from.
9 years 10 months
Satisfied Customer!
The prices and style options are great. The website is very easy to use as well!
9 years 10 months
ORDERED EAMES LOUNGE CHAIR
WEB SITE IS VERY COMPREHENSIVE. DELIVERY DATE NOT REVEALED UNTIL ORDER IS COMPLETE, WHICH IS NOT OPTIMAL.
9 years 10 months
Clear customer service
Chatted with their online rep & they were helpful & quick to reply! Can't wait to see our ordered item once it arrives!
9 years 10 months
Very helpful and efficient staff!
Love the rove concept products and had a great experience with the staff too. Love our new chairs!
9 years 10 months
Great Purchasing Experience
I had been looking to purchase dining room chairs for some time and had my eye on the Eames style slope chairs. After looking on many sites, and reading many reviews, I found Rove Concepts. I really liked how transparent they were about their process, the materials and why they operate as they do. This helped build trust, and helped me make my decision on why to buy. Will update once I receive the chairs!
9 years 10 months
Smooth transaction, but still waiting on product
Haven't gotten product yet, but used Live Chat to communicate with a customer service rep and the person was very friendly. Have read plenty of great reviews, so I have high hopes and am optimistic about the product itself.
9 years 10 months
Great Customer Service
I have to applaud Tara the customer service representative. She began by assisting me via the online chat. This was extremely helpful! I highly recommend asking questions when the chat pops up. She then proceeded to assist me via telephone and help me complete my purchase. I could not have asked for better customer service. Tara is a Superstar! Can't wait to get my table and chairs. Will purchase from Rove Concepts again!
9 years 10 months
Good on-line shopping experience.
Rove Concepts has inovative furnature at very competitive prices. Their on-line shopping web site is easy to use and quick. All in all, a good on-line shopping experience.
9 years 10 months
Product Selection, Pricing, Ordering, Shipping, and Return Policy
I do almost all of my shopping online. Rove Concepts has a fabulous selection of mid-century reproductions, with very good pricing. Very easy ordering process.
Shipping was higher than I had expected. Return policy is MUCH more restrictive than on other shopping websites that I use.
9 years 10 months
good response from staff when they called
Had difficulty getting through to the shop, the phone was often engaged, or had the voicemail set. When employee called back from an email I had sent she was helpful, and answered all my questions quickly and clearly.
9 years 10 months
Great Dining Chairs!
These chairs are excellent and incredibly priced. Quality is good, as well.
9 years 10 months
Fast & Friendly chat assistance
I loved the chat assistance feature, never had to wait for more than a few seconds to get a reply.
I had a lot of confusion setting up an account and getting a password set. It took way longer than it should have.
I wish the tracking info and delivery dates were a little bit more precisely estimated, I have no idea if I'm going to be able to be around because I have no idea when the boxes will show up. All I know is it will be sometime in december. That's not very helpful.
9 years 10 months
good product
Always vert helpful and provide a good product at a much better price point then other companies. I will continue to be a loyal customer
9 years 10 months
Great service, great products
This is the second time I've ordered furniture from Rove. My first experience was excellent from order to delivery and the chairs and ottoman exceeded my expectations. My most recent order was flawless, and I expect the shipping and delivery to be as good as my last experience.
9 years 10 months
Amazing Customer Service
Ordered my order on the phone. Tara, the customer service rep was prompt and friendly. The order was seamless. I can't wait to get our order.
9 years 10 months
Slice Chair
Slice chair looks great online. Great customer service, they sent me additional pictures of the chair from their showroom to help me decide. Still very tricky to buy furniture online. Can't wait to get it.
9 years 10 months
Custome care was excellent!
Order 4 DSW Molded Plastic chairs and one was damaged during shipping. Called customer care about it, sent in some pics and a new one was shipped out.
Was very pleased with how it was handled.
John
9 years 10 months
Great website.
Excellent website. Easy to order. Great customer service. Will update this review when furniture received.
9 years 10 months
Easy to Order, helpful real-time chat
Very easy to order a perfectly sized studio sofa with a variety of color choices. Needed help and the chat function worked quickly and efficiently.
I'd recommend purchasing from Rove Concepts in the future.
9 years 10 months
Love Products (dislike S+H Fee)
I've been searching for the perfect online store of modern furniture. I recently purchased a FLORENCE KNOLL 3 SEATER BENCH and was very excited to have found the perfect bench for our new home. However, at checkout I was disappointed 2-ways: S&H cost $199 and I was told that my order should arrive in 10-14 weeks. I rarely pay for shipping and if I do, its certainly not that much. And, since I ordered a custom fabric - I understand the delay in availability but I was I knew that before I was checking out and excited about my soon to be purchase.
9 years 10 months