Easy process and shopping experience so far. Looking forward to receive the products

This coffee table is exactly what I was looking for. Marble quality is great, metal part is very neat coated. I can easily say Great design and great quality.

Great people to work with with a qwik response and quite knowledgeable

I ordered the member discount plan but I did not receive the member discount. I’m waiting to have someone return my phone call as I would like to make sure it’s seen on your end that I want to be a member and I’d like to be discounted on my most recent purchase. Thank you, Nahesi

I ordered 4 pillows in gorgeous Solstice velvet. They appear to be of excellent quality, dog hair wipes right off despite my concerns, and overall they exceed expectation. I’ve docked one star from a perfect rating because the box these four tiny pillows shipped in was ridiculously excessive. Like I’m talking you could easily have fit 2 mid-size bikes, three basketballs, a blow-up doll and a golden retriever in there, and still have had room left for the pillows. The perfect box to jump out of to scare your friends, and roomy enough to double as a lake house, but from an environmental and plain old practical standpoint the extreme boxing employed here was weird and wasteful as well as inconvenient. I’ll definitely be ordering again from Rove (in fact I already have), I just hope next time my shipment will save a little on the ole tree murdering, and arrive in a box that is more suited to the dimensions of its contents.

Customer service through chat bots were ok. They could have been more informative, but I did like the follow up emails even though you were closed during holidays

Jessica was so helpful with customer service! I’m so excited for the couch!

I was shopping for Rove Concept pillows and found the search function very helpful. It took me directly to all the pillows. It had all the available and custom fabrics clearly shown and listed the average dates of arrival for each fabric. You could also look at the sizes of pillow. One thing I did notice, that if you are shopping for a couch or sectional, you really have to look and read deep to find out how many pillows you will get with your purchase. It also does not tell you what size pillows you will get ( rectangular or square, 18x18 or 23x23..etc) You also are not able to mix and match fabrics/colors of pillows or even types of pillows with your couch/sectional purchase. I wish that was an option. The web page also still ‘stutters “ when scrolling. The chat feature is nice-when available. It was over the holidays and I had a time sensitive question. I did use the ‘contact us’ to send out an email which I immediately received a response stating that someone would get back to me within 24-48 hours. For me; in my particular situation- that didn’t help. However, I had bought something from Rove Concepts and I had my very own personal concierge. So I contacted him. Within hours he had helped me with my issue! I was so grateful that Rove Concept has this feature! All in all the online shopping experience was nice and informative as well as user friendly. There are some things I wish were added to the site: 1) State amount and sizes of pillows received with furniture purchases 2) Allow mix and match of pillow colors/fabrics/sizes to purchases 3) Place a Cancel order button on the site, it only explains the reason you can cancel but does not tell you how! 4) Have chat function available 24/7. Even the phone number doesn’t get you to anyone on holidays- it refers you to email or online chat ( which isn’t there)

Love the ease of use website, I was able to find the fabric and style I was looking for!

Chairs are amazing! And customer service is super responsive and great to work with.

Great styles at reasonable prices but the voucher system limitations and shipping charges felt a bit inefficient... Order 4 chairs and apply the voucher to item number 5 but pay 2 shipping charges.