Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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I had great customer service via text

I had great customer service via text. It was helpful and I the wait time was reasonable.
4 years 4 months

Love the wishbone chairs

The website is easy to use. I was able to order one more counter wishbone chair to fit my new kitchen island. I love the style and price of this chair. It’s modern & comfortable. It’s a great way to update my kitchen.
4 years 4 months

Shipping

Since I didn’t know that the warehouse was located in Buena Park (which is close to where I live) I selected a delivery option. I emailed to switch to customer pick-up and was responded to right away with all the details!
4 years 4 months

Very elegant

Very elegant
4 years 4 months

Easy Purchase

Easy to navigate, great prices and great shipping options
4 years 4 months

Five stars for numerous reasons

Five stars for numerous reasons. First, hands down, five stars for the experience. During the pandemic i ordered sofas from two other companies who listed their sofas as “in stock and ready to ship.” After a month with no word from the first company, I was at least able to cancel my order for a full refund without too many man hours on my part but I was a month behind and starting over. Then I ordered from a second company, and I hope I can say in print, the second one was West Elm, and that experience was utterly deplorable and though legal, was not ethical. I spent many hours on many phone calls trying to get a refund for a sofa that was going to be delayed by FOUR MONTHS. They could not have made it more difficult. I will not shop with them again. I won’t elaborate because this isn’t about them. And then came Rove Concepts. Third time was the charm. Their in stock and ready to ship sofas were indeed in stock and ready to be shipped. And they were shipped! Two days later! Of course the shipping company lost my sofas but they did eventually arrive and Rove was true to its word. A miracle these days! Second, I am very pleased with the quality given the price. These sofas are HEAVY (yay!), sturdy and true to description. Sadly, all of these things are rare today, but not so with Rove Concepts. Until the pandemic, I wasn’t one to leave reviews but I have done a LOT of shopping since being grounded (since I couldn’t take a vacation I spent that money giving my home a spa treatment) and I have been frustrated and disgusted by the business tactics of many companies. I absolutely understand that covid-19 means businesses are left scrambling, that deliveries will be late, that patience and understanding are necessary because it is what it is....but I am NOT okay with companies that make themselves IMPOSSIBLE to reach, leave the customer hanging with no answers to unkept promises and who refuse to cancel an order when they are unable to fulfill it and unwilling to explain themselves. There have been several exceptions to this disappointment and Rove Concepts is absolutely one of them. They will be getting my business again. As a matter of fact, they already have; I’ve bought two more items from them. Reasonable prices, quality items, good communication, timely delivery. And my neighbor, an interior designer, saw the Rove Concepts boxes on the curb today and texted me to say, “I love Rove Concepts; good choice,” Yes, five stars from this contented customer.
4 years 4 months

it took ten years to find the couch I like.

I have been shopping for a new couch for the better part of 10 yrs. I have finally found it in the Dresden sectional. I love the modern style as well the material and workmanship. Shipment and delivery went very well with standard shipping. I love the asymmetrical options for the couch. I just don't understand the hard plastic foam insert on top of the foam seats. It makes it feel like a church bench. I will have to figure out a way that I can remove that contoured piece on the couches. It is just too stiff for comfort. Other than that I found the couch I love.
4 years 4 months

Customer Service is a 10

Every interaction whether placing our order online, phone follow-up or email has been handled with efficiency, professionalism and concern for our satisfaction. Very happy with their Customer Service.
4 years 4 months

Nice but color was not representative

I got the bed and the color really did not seem like what it looked like online when it arrived. Working on trying to ship it back via freight. It's too expensive to keep. The whole thing is going to cost me a pretty penny- but somehow it wasn't right. Trying to shop for furniture in a pandemic has its flaws. It's too bad because it was really my first choice for a bed, and I can tell it's well made.
4 years 4 months

Overall it was okay but the delivery…

Overall it was okay but the delivery fee was way too expensive. With the high delivery cost, the value for the money may not be there for me.
4 years 4 months

Great! but website was a bit slow.

Overall, quite happy with how things went. The website was a bit clunky and slow at times. I had to restart my order to make sure that the cart got updated and the transaction went through. But no issues with the ordering process and looking forward to seeing our new bed.
4 years 4 months

Gorgeous pieces and great customer service

Easy ordering and delivery scheduling. Always great communication. And, the products I have ordered from Rove have always arrived in perfect condition, and look gorgeous!
4 years 4 months

Easy

Purchasing process was easy. Samples request arrived quickly. Now I’m waiting on my sectional. I will update once it arrives.
4 years 4 months

Bennett Media Table 83”

Just received the first of many pieces of furniture from Rove and couldn’t be happier. The quality of the material and the craftsmanship is superb. I can’t wait for the the rest of the products to arrive.
4 years 4 months

Easy access website and very detailed…

Easy access website and very detailed picture. I have bought a dining table since I saw someone who bought the same one and posted in Xiaohongshu, love it
4 years 4 months

I bought two white management office chairs

I bought two white management office chairs (highback) from Rove. Shipment took a bit long (likely due to the holiday season), but other than that, everything went very smoothly. The chair is easy to assemble and with very good quality!
4 years 4 months

Great experience shopping online and getting the help I needed from customer service

Customer service was very helpful and very detailed in their explanations to my questions
4 years 4 months

Good overall

Good overall, but was told shipping said would be much sooner than in reality.
4 years 4 months

Ordering process was simple and easy

Ordering process was simple and easy
4 years 4 months

Fantastic and high-quality furnitures

Fantastic and high-quality furnitures! I ordered Milo Modular Sectional and the Aubrey Side Chairs and they all look really good! Excellent value for money in my opinion compared to other high end furniture sellers. Definitely worth the membership! I was a bit skeptical of the delivery as I read several reviews about bad delivery. However, mine was so quick and smooth. No issues at all (that being said, I live in Vancouver, BC and their warehouse is in Delta so it's a local delivery). The white glove delivery is definitely worth it for big items. I'm still waiting for Chloe Bed, Asher Nightstand, and Evelyn Dining Table. Would definitely consider Rove Concepts for our furniture purchases in the future. I wish they have more options for TV stands!
4 years 4 months

Exceptional Customer Service

Exceptional customer service! Very pleased with the level of knowledge, support and professionalism received with placing our order. From discussing fabrics and colors to ordering swatches and even choosing extra throw pillows to exactly match the picture showcased, which helped influence our decision. We are looking forward to receiving our beautiful new Milo Modular Sectional!
4 years 4 months

Great Service!

I love the look of the products and the website.The concierge team was really helpful, specifically Juan!
4 years 4 months

The sale price didnt match when i…

The sale price didnt match when i clicked on any of the colors or materials. Called in and they told me it was an old price. Wait time was long.
4 years 4 months

Great shopping experience

Customer service over the phone was exceptional. Requested samples arrived promptly. Online browsing and placing the order was easy
4 years 4 months