Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Easy online shopping experience!

Easy online shopping experience!
4 years 10 months

It was a very easy and seamless…

It was a very easy and seamless process, with a very friendly website. Can’t wait to receive my new sofa.
4 years 10 months

Modern at an affordable price

Great selection of modern Italian and mid-century modern furniture at an accessible price. After looking at other brands I kept coming back for the seeming quality (have not received outdoor furniture order yet) combined with the sleek and well thought-out design with attention to details. The hardest part is waiting for my items to arrive as some were on pre-order two months out! I do wish items would ship as they are available but understand the savings with grouping all order items into a single shipment. Also wish the voucher was available upon order, instead of having to wait until my order is shipped. The timeframe of our project is held up by this annoying detail. I had some questions when ordering and after calling and getting an auto response that they had a higher than usual call volume and that online chat agents were available, I went to the online chat and a representative was helpful and quickly answered all of my questions. I also ordered free fabric swatches for sofa, dining table and chairs I plan to order in the future. The swatches arrived within a few days of ordering. Great service and online shopping experience so far. Excited to receive my items and will leave another review when I do!
4 years 10 months

I love the Tulip table it fits…

I love the Tulip table it fits perfectly in my dining area. I love the height 28". It makes really comfortable to eat. I have also purchased seats for both my formal and dining tables I can't wait to have them.
4 years 10 months

Wonderful experience ordering and easy…

Wonderful experience ordering and easy delivery with lots of communication!
4 years 10 months

Easy ordering process with a user…

Easy ordering process with a user friendly website. Looking forward to receiving our beautiful new sectional!
4 years 10 months

We ordered the Norman counter stools

We ordered the Norman counter stools - I highly recommend you order the sample wood ahead of time. Quality is good.
4 years 10 months

Outdoor Furniture

I ordered a bunch of outdoor furniture, and there was a bit of a mixup and a bent chair, but Rove took care of it. sent me new cushions and a new chair hassle-free. Really nice stuff, and really high quality. I would definitely buy from Rove again.
4 years 10 months

LOVE the Norman counter stools

LOVE the Norman counter stools. Absolutely love. They are gorgeous, comfortable and very well built. Great addition to our brand new, modern home.
4 years 10 months

Online customer service was helpful

Online customer service was helpful. Was able to find out what items are available for viewing, and scheduled for an appointment. Called the service number many times but did mot go through.
4 years 10 months

Purchased the Milo sectional

Purchased the Milo sectional . Gorgeous set very spacious and luxurious look and feel. Better in real life than in the pictures. No surprises. Only concern is delivery. Paid for white glove service and did not get that. Not Rove’s fault, but should look into Avenue moving. Way better company. Will and have bought from Rove since last purchase. A+
4 years 10 months

Good quality products and great customer service

Good quality products! Great customer service. Had an issue with one of he 4 chairs I bought but the defective item was promptly replaced hassle free. Highly recommend it.
4 years 10 months

The bed looks good

The bed looks good. Great quality
4 years 10 months

Rove Review

Firstly, I am really surprised at all the bad reviews!! I have always had excellent communication utilizing the chat feature. I ordered 2 Hunter nightstands in walnut for my friends from their wedding registry. They are simply beautiful. Now, one did arrive damaged. And it took a long time for the in stock options to come in (2 weeks). I contacted them immediately about the nightstand with a Defect, within 48 hours they shipped a new one out to me. I have a Dax sideboard coming to my home as well as a Noah Sectional. I will update a review when I get them! Thanks ROVE!
4 years 10 months

Outstanding Service

For 5+ years I looked for the perfect dining chairs. I finally found them at ROVE. I ordered side, arm, and counter height stools (for my kitchen island). The chairs took a long to arrive, similar to lots of things with COVID. When they did arrive there was a slight difference in the stain on some of the chairs, which was disappointing. But when I brought it to ROVE's attention they 'stood on their head' to address my disappointment. The service they provided was OUTSTANDING. I will definitely order from ROVE again...and again.
4 years 10 months

Rove was a huge help

Rove was a huge help. We needed 20 chairs and they took care of everything. The Gypsy chairs are perfect!
4 years 10 months

Beautiful bar stools

Beautiful bar stools, and my client is beyond thrilled. One stool arrived damaged, and it was totally hassle-free to get a replacement. Thank you!
4 years 10 months

Great experience and product!

Great experience and product!
4 years 10 months

Best barstools, amazing customer service

Best barstools ! I love these stools, so happy with this purchase. They are perfect, customer service was outstanding.
4 years 10 months

Website tech

I love the furniture, but I was frustrated by technical issues with the site while placing my order. Possibly just an issue for Safari users, but my cart was emptied twice while I tried to check out. I ultimately switched to chrome to place the order.
4 years 10 months

Customer service and product quality

I’m rating this company based on 2 things: customer service and product quality. 1. Customer service: the sales process was easy. You call and place an order or you just buy online. The sales team is quick to respond just as expected. But once you receive the product and having an issue and, it’s quite difficult and a lengthy process to get a hold of anyone to help. They take days to response to your inquiries and take days to reply. Very disappointing and annoying! I can’t believe they’re that busy that cannot response within a 24-hr window. 2. Product quality: the sectional I received was pretty nice and fairly well made overall. However, the packaging left some of the cushions dented and it’s impossible to get the dents out from from a velvet sofa. They’re there permanently. I am now stuck looking at my dented ottoman for years to come. Another disappointing thing!
4 years 10 months

The furniture is beautiful

The furniture is beautiful! I’m really happy! I suggest Rove furniture for all my clients. The delivery is perfect too! Very nice people!
4 years 10 months

Great service

Rove was running an additional sale the very next day after I purchased my furniture, and the customer representative was able to immediately apply the new promotion to my order!
4 years 10 months

Not the customer philosophy I was looking for

The membership program rules are not intuitive and the expectation is that you read the fine print. Rove will not assist with any customer mistakes or misinterpretations of their membership program rules. I recommend trying a similar company with a better customer philosophy like Design Within Reach.
4 years 10 months