Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Please add video assembly!!
Bought the Marcus table, delivery was smooth, arrived in perfect condition. I would have called it a 5-star experience but ... please add video assembly as an alternate to the kinda vague paper directions.
4 years 9 months
The process was very good
The process was very good. Customer service responds quickly. The product is just as described and pictured. Love the coffee table. It's made well and of quality and easy to assemble. Would definitely recommend Rove Concepts to friends & family.
4 years 9 months
Rove at a glance
I didn’t need help with picking out my bed. I liked how the website was easy to navigate. I can’t say much about the bed I just got since it still hasn’t come yet but we’ll see. The items from the website looked like it was good quality though.
4 years 9 months
Love Rove!!!
Love Rove!!!! The items look better in real. The quality is fabulous!!
4 years 9 months
super happy with product and service
We bought 4 upholstered dining chairs. We are very happy with the fabric and the comfort. 1 year later, one of them broke. The chair was fully covered under warranty and we were given a new chair. Terrific outcome.
4 years 9 months
First Time Rove Concepts Purchase
Great Experience!
I was referred to Elly to purchase an outdoor side table. Elly was quick in responding, set up an account for me (my information was already filled out) and I placed the order through the quote that was set up. The website was very simple to navigate through.
It was fast and easy! Tracking information is emailed as soon as it ships.
4 years 9 months
Easy shopping experience
Easy shopping experience, beautifully designed products!
4 years 9 months
Worth the membership!
Great furniture and amazing customer service!
4 years 9 months
Aubrey Side Chairs
We absolutely adore these chairs. We got the pale, natural wood with the bright white covers. The fabric feels just like real leather, not like cheap plastic, it is actually soft to the touch. We have not had any major issues and we have now made four separate orders over the last year. We are looking forward to going back for more of these chairs as well as matching stools! :)
4 years 9 months
Quickly resolved minor problem at no charge.
Had a problem with one of the legs on my Bennett dining table. Rove sent me a replacement rapidly that solved the issue which was a manufacturing error. Thanks
4 years 9 months
Love the heaviness and durability of…
Love the heaviness and durability of the bar stools. The brass is absolutely beautiful. The only not so perfect thing is the color. I ordered gray and the color looks more greige. I wanted a true gray color. Other than that, the stools are stunning and will look beautiful up against the bar.
4 years 9 months
Awesome products. Excellent service.
We love our new stool bars and the service was excellent. We bought dinning chairs after our first buy and cannot wait to get them. Definitively a site to go back to.
4 years 9 months
Beautiful chair
Beautiful chair! Ordered this for my dining room in the blue velvet color. It’s rich and elegant, and very comfortable. The back of the chair is slightly on the lower end, but I find it to be comfortable regardless. I get many compliments on this chair.
4 years 9 months
Great Quality & Design
The 4 Wishbone Counter Stools in the walnut finish look spectacular at our kitchen counter. We are very pleased with the design and the quality of the products and highly recommend them to anyone looking to add an organic element to their mid-century decor.
4 years 9 months
shopping experience was great
shopping experience was great, but i would love an eta on when my order will ship - i ordered it a week ago now
4 years 9 months
Beautiful products
Beautiful products. Timeless style.
4 years 9 months
Been a pleasure to deal with!
I'm still waiting on the remainder of my order but Rove has been an absolute pleasure to deal with. Customer service has been stellar under these unprecedented circumstances everyone has had to deal with, in regards to the pandemic with shipping delays and reduced staff and safety measures. I've been on the lookout lately as to what their new products are so I can purchase from them again. I love the pieces that have arrived, the craftsmanship has been solid, delivery has been a breeze.
4 years 9 months
Helpful and quick
I ordered a coffee table and to no fault of Rove, it came with a chip in the side of it. I contacted them and they sent me a replacement for free. They were understanding and fast.
4 years 9 months
The sofa is gorgeous
The sofa is gorgeous! I can't wait to see it installed in my client's apartment.
4 years 9 months
Great customer service
Great customer service. Our item was backordered, but got prompt information about the order throughout the process. It took some time, but we got our table, and it is in magnificent condition.
4 years 9 months
Noah Sectional & Evelyn Dining Table
The Noah Sectional is great and the modern felt fabric is cat friendly, so no complaints there which is why this review gets 3 stars instead of 2. Unfortunately, the dining table experience (we ordered the Evelyn) has been abysmal. The table is not steady, (it only takes 1 finger to make it wobble,) even after applying felt feet, and the base has some blemishes in the wood. Customer service is giving us the run around with resolving this issue. We've had to submit photos, videos, try different felt feet of different thicknesses, check to make sure the screws are secured correctly, etc. We've also been in touch with at least 3 different customer service agents, both by phone and email. We paid an exorbitant amount for white glove delivery, and it seems like we are the ones handling the white glove and handling the customer service! We consistently have to follow up with Rove Concepts to find out about the status of this table. They offered a partial refund of 25%, but this does not resolve the wobbly issue of the table base. If the integrity of the structure is compromised, we'd rather have no refund and instead a replacement base, which has been made abundantly clear to Rove several times already. I am a residential interior designer and would like to sell their products to my clients because the styles are great and the prices are reasonable, but if I'm going to have to deal with this headache for half of the orders, it simply isn't worth it.
4 years 9 months
Replaced damaged items with no questions asked
Rove immediately offered to replace a chair that was damaged during delivery with no questions asked - a friendly service representative made the whole process very easy. Now that we have an unscuffed set we are very pleased. Excellent customer service and product.
4 years 9 months
Although the marble top arrived cracked…
Although the marble top arrived cracked (marble is notoriously hard to ship) the items themselves are really nice and I highly recommend them as a source! Rove has been great helping to get us the replacement part, their customer service is very efficient.
4 years 9 months
Dresden chaises - Fully satisfied
We have purchased two Dresden chaises with armrest and we are very satisfied with the product and with the whole buying experience. The chaises are in quality and design as expected!
Delivery was smooth and fully informed.
Prior to purchasing we got free fabric samples and the chaises are in the same shade of color as the sample we received and based are choice on. We are now buying some chairs too...
4 years 9 months