Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Love our new Chaise Lounge…
Love our new Chaise Lounge Chairs...perfect on our deck in our 70's modern home!
Overall great web experience
Overall great web experience. Would have liked to see more details on shipping options before check out.
They had great communication from start…
They had great communication from start to finish . The furniture came on time and was very professional.
Damaged Products, Good Experience.
We received 3 Aubrey stools that were all damaged (cracks in the wood and uneven legs). We made a claim within 3 days and Rove sent us 3 new stools - we appreciated their prompt response. But we could not believe it when 2 of the 3 new stools were also damaged! 1 had a huge scratch on the leg and the other had a damaged bottom leg that left it uneven. We were disappointed because we loved the look of them and I think their shipping service was to blame because the boxes were damaged upon arrival. I gave this 3 stars because Rove very promptly issued us a refund for the damaged products so their customer service is very high quality.
Excellent Customer Service!
As always, an excellent experience with Rove Concepts and the most beautiful furniture! Customer service is above and beyond helpful and efficient, which will always encourage us to shop from Rove Concepts. Thank you so much!
Spencer Outdoor Lounger
I’d been looking for a white outdoor lounger with modern lines. There aren’t many out there, and most are price-prohibitive. It was a toss-up between ROVE’s and CB2’s, and I’m glad I chose this one. A true white (not off-white or cream), modern and sturdy - exactly as I’d hoped for. And it arrived quickly. If only ROVE would offer free Cdn. shipping.. but then I’d be broke.
Anderson sectional is a showstoppah'!
Just received my Anderson sectional in blush velvet. It is a WOW STUNNER, SHOWSTOPPER! I was worried about the velvet being potentially scratchy - I am sensitive to how it feels when rubbed the 'opposite' way, but this is SO plush, so soft, like a little pink furry bunny in my living room. The bottom cushions are firm, but the side and back are cushy. I can curl up and nap on it. And the color is SO fantastic, just this perfect LIGHT LIGHT pink, the most neutral pink ever. Chose the matte black feet and it looks *chefs kiss*. Thrilled with this!
Good job.
Was difficult to get someone to call me back in the beginning.
But since then - things have gone well.
Everyone has been responsive, courteous and very helpful.
Elia Chow has been excellent. And has handled the unexpected 1month delay in shipping my end table.
Niti B
I ordered the 1955 TV cabinet with blue…
I ordered the 1955 TV cabinet with blue accents and I absolutely love it! The delivery men were very helpful and professional. My only mild criticism of the product is that there are no holes in the back of the unit for putting cords through for stereo receivers or DVD/Blu-Ray players. Thankfully it's an easy fix and I was able to use a hole saw to it. Service is excellent. Product: 4.5/5 stars.
Great products and service
Great products and service. As an interior designer I can alway rely on RoveConcept to deliver quality and style.
Go the Antonio couch and very happy…
Got the Antonio couch and very happy with it! Will come back again!
Great product range and on point design
Great product range and on point design. Service has always been responsive if needed which most of the time it isn’t given detailed website. Warming up to new membership business model and appreciate not waisting time scouring the web for obscure promo codes anymore. Let’s how the new tables turn out live.
Easy website use
Easy to buy couch on their website. Everything was clearly laid out. Have not received the couch yet, but purchase went smootly.
I am thrilled with my first purchase…
I am thrilled with my first purchase from Rove Concepts. High quality and outstanding customer service. I will definitely be coming back for more.
Incredible experience with their…
Incredible experience with their helpful sales team. Ordered swatches and it came in a few days. I ordered the Nico sofa in cobalt blue- very excited for it!
Website was very easy to navigate
Website was very easy to navigate. I’ve been looking for a comfortable chair for my bedroom for quite some time. This chair seems perfect . I can’t wait to receive it.
Beautiful nightstand
Beautiful nightstand, giving 4 stars because gold on the handles looks more bronze.
Lovely set and amazing material
Lovely set and amazing material. Love Rove concepts style and all the fabric and finishes they offer.
Customer service was fantastic while I…
Customer service was fantastic while I was purchasing. I had several questions related to the size and orientation of the sectional I was looking at and the representative was very knowledgeable even guiding me to specific places in the look book to better visualize what we were talking about. Very helpful in my purchase.
We love our counter stools
We love our counter stools! These are the most beautiful, stylish and solid stools we have ever owned. Customer service has been great.