Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Great experience

Great experience, customer support was super helpful with all questions I had.
6 years 8 months

i had questions regarding my order and…

i had questions regarding my order and local pick up and was given the answers right away. great company to deal with.
6 years 8 months

Good customer service and value for the money

Good customer service and good value for the price but they need to correct the free swatch request to only send you the colours available for the piece you are interested in.
6 years 8 months

Really enjoyed the customer service and…

Really enjoyed the customer service and quality of furniture
6 years 8 months

My shopping experience was just as it…

My shopping experience was just as it should be. Very easy to navigate. No surprises. No complaints. I didn't have to speak to customer service, so I don't have a comment about that.
6 years 8 months

I ordered a custom sofa and the staff…

I ordered a custom sofa and the staff helped me both via online chat and telephone to place my order and arrange pickup from warehouse. The staff were very helpful and efficient. I was pleased with my experience and will shop from Rove Concepts again. Thank you!
6 years 8 months

Nice table

Table is great. Good quality. Had some issues with the shipping company (table was lost at one point) but customer service worked to resolve when prompted.
6 years 8 months

Furniture looks great

Furniture looks great, I bought based on the reviews. I'm still waiting for my order to arrive.
6 years 8 months

The customer service was great

The customer service was great. Answered all my questions and were able to help me out. Products also shipped quickly and we loved the Masters Chair. Would purchase from Rove concepts again.
6 years 8 months

Website was easy to navigate

Website was easy to navigate, with good details, and live chat was very useful. Hoping when the product arrives, it is as good quality and comfortable as I'm anticipating.
6 years 8 months

My online experience was absolutely…seamless

My online experience was absolutely seamless. I was able to find exactly what I wanted. The only thing is that initially on the home page I just noticed that it said get 30% off. I never realized until later that it was actually 15% on current purchase and a 15% store voucher for future purchases. I tried asking staff if they could just do 30% in total but they couldn't. Oh well. Still love my purchase.
6 years 8 months

Best purchase ever!

We have been searching for a sectional for over a year and found Rove Concepts on Pinterest; the customer service was impeccable, they answer our questions for over 6 months and we can't wait to have or couch here.
6 years 8 months

good order experience, so-so delivery communications

Order experience was easy and I’m excited to receive my new chairs. The post-order process communications could be improved. It’s been four days and I still have no idea when my order is expected to be shipped or arrive, which is stressful with the holidays coming up.
6 years 8 months

Super pretty designs at semi-affordable…

Super pretty designs at semi-affordable prices.
6 years 8 months

Absolutely love my new sectional

Absolutely love my new sectional. The entire transaction from start to finish went very smoothly. It was well packaged, delivered in a professional timely fashion. Great quality. I can't wait to replace my living room couch! Hmmmm.... Boxing Day...
6 years 8 months

Nice, good quality, and reliable products

Nice, good quality, and reliable products
6 years 8 months

Rove Agents try their best to help.

I experienced a bit of a problem logging into the website and missed the CYBERFLASH sale by a minute by the time I was able to log in. I emailed Rove Concepts immediately and asked them if they could honor the 20% which Michelle promptly replied to the following day. She created the order and was very efficient in helping me place my order.
6 years 8 months

So far the customer service had been…

So far the customer service had been pretty good and prompt. I will add more reviews once i receive my product.
6 years 8 months

All around terrific!

The company has high quality products, great design, and even better customer service!
6 years 8 months

Easy shopping experience

Easy shopping experience, great customer service on the chat, beautiful products. No complaints so far!
6 years 8 months

good

simple and modern design
6 years 8 months

Thank you so much!

Thank you so much for your care in handling my order! I received my loveseats and the quality exceeded my expectation! The weight of each piece indicates the wood used in the frame and the base pillows are firm and will keep their form, yet the side pillows are obviously feather / down and compliment with some softness. I live remotely so I picked up the order at your warehouse and this was straight forward and your handlers were professional and considerate. I came to your store for personal use however I will not hesitate to use your products professionally in the future.
6 years 8 months

great experience

lots of awesome pictures of items on website. easy check out process. fast shipping,
6 years 8 months

So far, so good

Great experience thus far (I haven't received my couch yet!) The only snag is the outrageous shipping costs from Buena Park to DTLA (20 miles). $550? YOWSA!
6 years 8 months