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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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The site seemed pretty easy to…
The site seemed pretty easy to navigate. I am excited for the order, but can't really comment on it as I am waiting for it to arrive.
I have ordered several items over the…
I have ordered several items over the last few months and have been pleased with the quality and style of the pieces.
Purchasing process was a breeze
Purchasing process was a breeze. Very well laid out website. Got a sales person on chat right away who was knowledgeable and very helpful. Can't wait to get the stools!
Rove concepts makes ordering so easy…
Rove concepts makes ordering so easy online. They will send you fabric if you need it ahead of time so you can make the right choice. The sales are fabulous and I am excited to receive my new dining room table. Thank you and look forward to ordering in the future. Shelley Fine
The immediate customer support online…
The immediate customer support online was amazing. Definitely useful. At first you feel like you will not use it but as you get closer to buying a product you have more questions that can be answered quickly.
Excellent assistance throughout the buying process
Their online assistance is top notch! The process is easy and made so that you come back and buy more with online voucher/ store credit. Hoping to get the same satisfaction upon delivery of my order.
The purchase and check out process was…
The purchase and check out process was easy to use. I look forward to receiving my table :)
Great experience
Great experience - thank you Rove for making my Dining room set purchase a breeze!
We look forward to our new couches
We look forward to our new couches, the ordering process was smooth and the online chat function answered the questions that I had.
Good customer service
Good customer service and value for money. Waiting to see the quality my order once I receive. The free swatch is a nice touch but not well executed. I wanted to purchase a specific chair and picked from the list of swatches available in the free swatch request feature. Found out after that most of the swatches I picked were not available for the chair I wanted and were for all chairs. Better if you customise the request feature online or at least add a list indicating which pieces are available in what to avoid disappointing potential customers.
My wife and I chatted with a Rove…
My wife and I chatted with a Rove Concepts representative this past Friday evening. We received a prompt, clear and helpful response to the question we posed, thus the "excellent" rating.
Rove Concepts has great product and…
Rove Concepts has great product and very easy online shopping. Thanks for providing good prices while not compromising design.
Prompt chatting response
Prompt chatting response.
Wish my store credit would get applied to shipping too.
Robe Concepts a name for beautiful design and quality.
Robe Concepts has an amazing line of furniture. Beautiful design and quality. The only thing it should be more flexible is in terms of shipping. Its a flat rate even if it’s small pieces..
Excellent service
Excellent service. I have purchased my 3rd couch through Rove and had several questions/requests to delay delivery, apply coupons. Response and quick and fair.
We’re really excited about our purchase…
We’re really excited about our purchase but was disappointed that we won’t be getting our purchases until all the furniture is available. We had one table that doesn’t look available until the end of December which means we’ll have to wait to get the other peices for over a month. Especially with how expensive the shipment is we were expecting to get two separate shipments. Other than that, we hope we love what we get once it arrives to our home.
The online chat was very useful and…
The online chat was very useful and responsive. I was able to receive immediate answers to my questions which allowed me to make the right purchase on a tight timeline!
I loved how there was someone to chat…
I loved how there was someone to chat to ask questions right off the site during shopping. Yumi was very helpful.
I ordered from Rove Concepts again…
I ordered from Rove Concepts again because my first purchase (Asher Bed and two matching nightstands) was high quality construction. It was also packaged in indestructible boxes so it all arrived without a scratch. No fears on this second purchase (3 Norman Counter Stools.)
Sale was confusing
Sale was confusing. Price changes from the one shown when clicking on products.
