Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Ordering my sofa was very easy and…
Ordering my sofa was very easy and quick.
6 years 6 months
Great shopping experience
Great shopping experience. Made my decision on purchasing a high value item like furniture a lot easier with the help of the customer service team at Rove Concepts and the free shipment of swatches! A+
6 years 6 months
Easy order
Both ordering and delivery of my bed was seamless. I have to keep in the box because we aren’t ready to set it in the bedroom due to construction but I can’t wait to see what it looks like and order again from Rove!
6 years 6 months
Very good quality!
Very good quality!
6 years 6 months
Milo
The sofa is beautiful, sits comfortably and we are in love with it! Only the return policy (we ordered the wrong side) is a bit complicated.
6 years 6 months
Quick and knowledgeable chat help while…
Quick and knowledgeable chat help while shopping. Excellent information about delivery from start to finish (we live out in the middle of nowhere). Will def shop here again soon.
6 years 6 months
hal Chair
Product as described online
Customer service representative was not very helpful in answering basic questions
6 years 6 months
The customer service department was…
The customer service department was very courteous and knowledgeable. They made the ordering process very simple and gave me confidence in the product I was buying.
6 years 6 months
Good quality products, shipping pricing can be cheaper
I've bought a tv stand, dinner table, and a small side table, bed and nightstands.
pros:
- Furniture are very good quality, well built, delivery packaged well and not likely to be damaged when delivered
- furniture style is mostly very good and definitely a good option if you have the budget and want to upgrade from Ikea
- customer service is friendly and patient with answering questions and handling requests
cons:
- shipping cost is calculated based on the total cost of the order, which I think can be improved so that it would be based on the size and weight of the items. For two sofas that are over and under $3000 but have similar weight and size, the shipping cost varies quite a bit
- no showroom anywhere to try out the furniture before buying, this prevented me from buying a sofa
6 years 6 months
5 star customer service!
The customer service via the online chat was so easy, and each time I utilized it the people on the other end were incredibly friendly and helpful! I was shopping around a lot of places for a new couch, and ultimately my interactions with the Rove Concepts staff closed the deal! Thank you!
6 years 6 months
High quality product and great service!
Ordering from rove concepts was super easy. We had a limited space issue for our sectional and rove was one of the only places we found a great looking sectional that's under 100". The item shipped quickly and we were allowed to pick our delivery day and time window which was super convenient. We love our sofa, super comfy, fits perfectly, My only issue is that the fabric is a little bit more nubby than I wanted, but it's still a super high quality piece!
6 years 6 months
Sophia Sectional
Nice color and very comfy!
6 years 6 months
Beautiful
Beautiful, intuitive layout made it simple to find my new sectional.
6 years 6 months
Reliable Quality
Great products, easy to use website, and responsive customer service.
6 years 6 months
Chairs arrived quickly and without…
Chairs arrived quickly and without issue. The quality is really great! Very happy customer. I look forward to ordering from Rove Concepts again in the future.
6 years 6 months
Great service, great furniture
Super responsive customer service (via chat), and fast delivery of the chairs I ordered - and love!
6 years 6 months
Excellent
I would recommend Rove Concepts to my family and friends. The products are excellent quality, and the company has great customer care..
6 years 6 months
Will be back!
Very easy to navigate the online store. All the information I was looking for was right there. Love the strive for more sustainable furniture. Will definitely purchase from Rove again.
6 years 6 months
Easy shopping
Easy to deal with, prompt shipping, great feedback from online chat regarding various questions, very fast shipping of sample swatches, enjoyable experience but let's see how we like the product...
One regret is that store credit can't be combined in one shipping charge.
6 years 6 months
I found exactly that I want
I found exactly that I want. Tv stand mid century made by real wood and the stool counter chair. I love all the store good quality and great service.
6 years 6 months
Impressed with all things Rove!
I first saw a Rove piece at a friends home and was amazed at the quality of the reproduction CH25 chair. Just placed my first order with Rove and could not be happier with the website, selection and service.
6 years 6 months
Customer service was great
Customer service was great! Online chat had a quick response and was very helpful.
6 years 6 months
Very nice couch
Nice colour and very comfy!
6 years 6 months
Great customer service
Great customer service. Good communication.
6 years 6 months