Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Was good couches
Was good couches. A little disappointed that right after I purchased the items dropped in price. On top of that I paid 400 dollars for delivery.
6 years 9 months
Rove Concepts helped making the decision easy!
Rove Concepts sent me swatches (got them within 2 days), and because of that and the quality of the fabrics, was easily able to make a decision and purchase the sectional I've been eyeing for a long time!! Can't wait to get my product.
6 years 9 months
Norman chairs.
Norman chairs.. Like them very much. Good quality. If I had bought in a store I would have matched them better. One has much more striped wood grain.
6 years 9 months
Can't wait to receive our chairs
Can't wait to receive our chairs! Easy shopping experience online.
6 years 9 months
I just got the chairs today and by the…
I just got the chairs today and by the way they were delivered early so it really made it possible for me to get other things done for the time I saved waiting. Thanks for the prompt delivery. I look forward to dealing with Rove in the future.
6 years 9 months
Happy with my new couch!
Item arrived on time, delivery and assembly was quick and easy. I’m happy with the quality of the item and found that it was true to the photo and description on the website.
6 years 9 months
Easy to navigate
Easy to navigate
Great choices of products
6 years 9 months
My experience has been easy with no…
My experience has been easy with no issues so far ... I haven’t received my purchase yet but the process up to now has been simple quick and easy
6 years 9 months
Disappointed - Defect + Poor Exchange Policy
We love the outdoor furniture we ordered. Unfortunately, the sofa came with a defect as there is a crack in the weld where the leg attaches to the seat chair. We did not notice this until a couple weeks after we had the sofa but we were told that we could not return the item or exchange the item for a new sofa (that we were to report all defects within 2 to 3 days). This is a very poor return/exchange policy. I believe the defect was there when we purchased the item, but even if not, to develop such a crack means the item is not of high quality and an exchange should be permitted given that the time window was so short. I don't know any other furniture store that has such a poor exchange policy.
6 years 9 months
Great shopping experience!
Great shopping experience!
6 years 9 months
so far so good
so far so good - ordering stage done - waiting for sectional
6 years 9 months
Excellent quality
Excellent quality. 100% satisfied!!
6 years 9 months
-Shipping company ´´lost’´ the bed for…
-Shipping company ´´lost’´ the bed for a week in the warehouse
-The bed came without the instruction manual
6 years 9 months
I’m reviewing without the product…
I’m reviewing without the product delivered for the coupon.
6 years 9 months
The product required some assembly but…
The product required some assembly but did not provide any instructions. Had to figure it out independently.
6 years 9 months
Good sales service to place an order
Good sales service to place an order
6 years 9 months
Like your designs!
I am looking forward to adding the Marcus dining table to my brand new remodeled kitchen.
6 years 9 months
I haven’t received my item yet
I haven’t received my item yet, but the website and ordering process were very easy!
6 years 9 months
beautiful chairs
Like with most things, star ratings don't say it all. Brief: chair is 3.5 stars, RoveConcepts is 4.
After falling in love with the Norman Cherner stool, RoveConcepts seemed to have the best price and most reviews for a replica, so I bought three. With a small discount, total came to ~$600 USD shipped.
The chairs were delivered in their individual boxes which was pack relatively well. They came fully assembled and looked like that of the website. I would say it's 80% of the original Cherner because these didn't have flared legs and obviously didn't use the expensive wood. But for 1/5th of the price, these do the job. Quality seems good and finish is smooth. When I sat on it, they all creaked a little so I tightened everything up. To my horror (thought not surprised), much of the bolts were not tight. Some could be hand loosened. GASP! But I took care of it. Easy job. My IKEA counter stools are more comfy, but these aren't bad either.
Wish shipping was a bit cheaper. $130 for the three boxes...eeeekk! All in all, I'm satisfied and I have $60+ dollars to spend on something else.
6 years 9 months
I’ve ordered a couch and dining chairs…
I’ve ordered a couch and dining chairs from Rove Concepts. Impressed by the high quality of their products and service. No issues with delivery. I just love the modern design yet they are great for every day living. Will likely be purchasing again at some point. Highly recommend them!
6 years 9 months
order went smoothly!
order went smoothly!
6 years 10 months
I have had great experience working…
I have had great experience working with the Rove team! They would 2nd day fabric samples to my direction, so that I could review with my clients numerous times. The communication has been very easy and they have answered all of my questions quickly! I look forward to working with them in the future as well!
6 years 10 months
Good customer service!!
Good customer service!!
6 years 10 months
The livechat is very helpful and…
The livechat is very helpful and convenient.
6 years 10 months