%7D.cls-3%7Bfill:%2306060b%7D%3C/style%3E%3CclipPath%3E%3Cpath d='M0 23h268V0H0z' fill='none'/%3E%3C/clipPath%3E%3C/defs%3E%3Cg%3E%3Cpath d='M14.3 22.6l-5.5-7.7H3.9v7.7H0V.4h9.9c5.1 0 8.3 2.7 8.3 7a6.7 6.7 0 0 1-5.3 6.8l6 8.4zM9.6 3.9H3.9v7.5h5.7c2.8 0 4.6-1.4 4.6-3.7 0-2.4-1.8-3.7-4.6-3.7m23.6 19a11.3 11.3 0 0 1-11.6-11.4A11.4 11.4 0 0 1 33.3 0a11.3 11.3 0 0 1 11.6 11.5A11.4 11.4 0 0 1 33.3 23m0-19.4c-4.4 0-7.5 3.5-7.5 7.9a7.6 7.6 0 0 0 7.6 7.9c4.4 0 7.5-3.5 7.5-7.9a7.6 7.6 0 0 0-7.6-7.9' class='cls-2 cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M64.1.4l-6.6 17-6.8-17h-4.3l9.3 22.4H59L68.3.4zm8 0v22.2h16.6v-3.5H75.9v-6h11.2V9.8H75.9V3.9h12.6V.4z' class='cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M103.2 23c-6.3 0-11-5-11-11.4v-.1A11.2 11.2 0 0 1 103.3 0a11.7 11.7 0 0 1 8.6 3.6l-1.1 1.2a10.2 10.2 0 0 0-7.5-3.3c-5.4 0-9.4 4.3-9.4 9.9 0 5.6 4.1 10 9.4 10 3.2 0 5.4-1.3 7.7-3.5l1 1a11.7 11.7 0 0 1-8.8 4m23 0c-6.7 0-11.2-5.4-11.2-11.5A11.2 11.2 0 0 1 126.2 0a11 11 0 0 1 11.2 11.4A11.2 11.2 0 0 1 126.2 23m9.5-11.5c0-5.5-4-10-9.5-10s-9.4 4.4-9.4 10c0 5.5 4 10 9.5 10s9.4-4.5 9.4-10z' class='cls-2 cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M160 .4v19.3L144.5.4h-1.5v22.2h1.6V2.9l15.6 19.7h1.2V.4z' class='cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M178.3 23c-6.4 0-11-5-11-11.4v-.1a11.2 11.2 0 0 1 11-11.5 11.7 11.7 0 0 1 8.7 3.6l-1.2 1.2a10.2 10.2 0 0 0-7.5-3.3c-5.3 0-9.3 4.3-9.3 9.9 0 5.6 4.1 10 9.4 10 3.2 0 5.4-1.3 7.7-3.5l1.1 1a11.7 11.7 0 0 1-8.8 4' class='cls-2 cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M191.7.4v22.2h16l.1-1.5h-14.4v-9h12.8v-1.5h-12.8V2h14.2V.4z' class='cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M220.2 14.3h-6v8.3h-1.7V.4h8.1c4.9 0 8.3 2.5 8.3 6.8 0 4.7-4 7.1-8.7 7.1m7-7c0-3.5-2.8-5.3-6.8-5.3H214v11h6c4.2 0 7-2.2 7-5.5z' class='cls-2 cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M231.7.4v1.5h7.7v20.7h1.7V1.9h7.7V.4z' class='cls-3' transform='translate(12999.5 -7481)'/%3E%3Cpath d='M260.6 23a12.7 12.7 0 0 1-9-3.6l1.2-1.3a10.8 10.8 0 0 0 8 3.3c3.3 0 5.6-1.8 5.6-4.4 0-2.4-1.3-3.7-6.3-4.8-5.4-1-7.5-2.9-7.5-6.2v-.1c0-3.3 3-5.8 7.1-5.8a11 11 0 0 1 7.7 2.7l-1 1.3a9.6 9.6 0 0 0-6.6-2.5c-3.3 0-5.4 1.8-5.4 4.2 0 2.4 1.2 3.8 6.5 5 5.1 1 7.3 2.8 7.3 6.1v.1c0 3.6-3.1 6.1-7.4 6.1' class='cls-2 cls-3' transform='translate(12999.5 -7481)'/%3E%3C/g%3E%3C/svg%3E "Home")
;fill:%23333%7D%3C/style%3E%3Cdefs%3E%3Cpath d='M15.7 9.1h263v65.1h-263z'/%3E%3C/defs%3E%3CclipPath%3E%3Cuse xlink:href='%23SVGID_1_' overflow='visible'/%3E%3C/clipPath%3E%3Cpath class='st0' d='M43 19.5H26.8V41H43c7.8 0 12.9-4.3 12.9-10.7 0-7.1-4.8-10.8-12.9-10.8m13.2 54.3L40.6 51.1H26.8v22.4H15.7V9.1h28.2c14.4 0 23.4 7.7 23.4 20.6.4 9.3-5.9 17.6-15 19.6l17.1 24.2H56.2v.3zM276.6 73.8v-4.3H236V44.2h36.1v-4.3H236V15.2h40.1v-4.3h-44.8v62.9h45.3zm-61.2-63.6h-4.9l-24.7 57.9L161 10.2h-5.2l27.7 63.4h4.1l27.8-63.4zm-74 31.6c0 15.6-11.1 28.1-26.7 28.1S87.8 57.2 87.8 41.7v-.2c0-15.6 11.1-28.1 26.7-28.1s26.9 12.8 26.9 28.3v.1zm4.8-.1c.1-.1.1-.1 0-.2 0-17.2-12.5-32.4-31.6-32.4S82.9 24.5 82.9 41.7v.2c0 17.2 12.5 32.4 31.6 32.4s31.7-15.5 31.7-32.6'/%3E%3C/svg%3E "Home")
Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
Leave a review
The fabric samples came very quickly
The fabric samples came very quickly. I haven't received my sectional yet, so I can't comment on that. The reason for 4 stars instead of 5 is because I didn't get a response back from the first customer service rep that emailed me. The person that helped me on the online chat was helpful and answered all my questions.
Communicative customer service
Ordered online, had no issues checking out. Item was backordered for about a month, but I received an email update from the company on exactly the day they said the item would be back in stock. A customer experience member reached out to me asking if it would be ok if they sent the item via Fedex (versus the previous item I ordered came through Ceva logistics), which would mean I wouldn't be able to schedule a delivery date/time. It ended up working out fine, I received my items on the scheduled date.
Customer service was amazing and…
Customer service was amazing and answered all questions I had thoroughly.
Great
Beautiful website. I can't wait to see the furniture. Hope the bed comes on time..
Product material has good weight and…
Product material has good weight and feels well made, design is contemporary, exactly what we were looking for
Responsive and helpful customer service
I had two phone calls and two chat conversations before making my Frans Sofa purchase. All of my interactions were positive. Customer reps are helpful and friendly. My only complaint is that I was given two conflicting answers about being able to pick-up my furniture and unpacking it at the warehouse before deciding if I wanted to take it home. I hope they have a showroom one day, as this would relieve apprehension about big-ticket online purchases. All in all, highly recommend.
I’m very happy with my chairs
I’m very happy with my chairs. Good quality & nice looking. Lightweight yet still feel sturdy.
I love my wishbone chairs
I love my wishbone chairs. Delivery was fast and easy. No assembly. I bought 4 about 5 years ago and wanted two more. The only thing (small thing) was the new chairs are slightly taller than the old version. Enough I can notice but i'm fussy. I doubt anyone else could tell. Very comfy an nicely made.
Quality service and products
This about the purchase experience; I do not yet have the items i ordered.
While 'browsing' furniture, I used both email and chat to ask questions. Chat obviously was faster and easy. The rep was very helpful. Then, there was a time CHAT was off-line so I used email. The email responses were timely and helpful. From what I read, the furniture appears to be better quality than many similar products offered by other online vendors. I look forward to receiving my pieces. The 'downside' - 1. Most other vendors offered free delivery. 2. The delivery is not to my upstairs condo even though I have an elevator. Others have delivered to the door or inside my place.
I found exactly what I wanted in a…
I found exactly what I wanted in a healthier, modern, attractive product online! The site was pretty easy to use. Very reasonable price.
Nice sofa, terrible delivery service
Vey happy with our sofa and the online experience was good. But the delivery service was very poor, which has coloured the entire experience and would make me think twice about ordering again.
Paying a fortune for white glove delivery did not seem to confer anything beyond simply the sofa being brought upstairs and unpackaged. Not even a basic hello or goodbye, just really unfriendly dudes. And the packaging it arrived in was a total mess - I am shocked (and relieved) that the sofa was still in good shape. Trying to book a time for the delivery was worse - they gave me one window, which I booked the condo elevator for, then called and gave me another one - which I could not book the elevator for. They said then they'd come at a smaller window to account for the elevator window that I had already booked and then came 1.5 hours before that. This was also after me trying to call them back several times to rearrange the whole thing - no one ever answered the phone or called me back after leaving a message. To be clear, this was not Mactrans (they were super friendly and helpful) but the delivery service that took it off their hands in Toronto.
Excellent customer service- I would…
Excellent customer service- I would recommend this company.
The customer service I received from…
The customer service I received from Emily was exceptional!
Look forward to ordering from Rove again soon.
Easy ordering experience
Easy ordering experience. Great looking products. Pre-ordered TV stand that is expected to arrive next month.
It was quick and simple to order…
It was quick and simple to order something I have been wanting for a while. I did use the web chat and they were helpful as well to ask any additional questions or concerns.
Beautiful furniture, Slow Shipping
Beautiful furniture and excellent customer service. Shipping times are a bit slow and the colors in online pictures are a bit different than IRL. Recommend obtaining swatches in advance.
first time using this website
first time using this website - simple, quick and efficient
