Overall good experience.

Quick and easy ordering and email confirmation.

Contacted customer support to modify my order, the service rep was very helpful and was quick to resolve my issue.

Furniture looks nice, site is user friendly, and good sales on items.

The table I ordered is terrific and I'm happy with the product; however, I did have several issues. I had issues with the shipping date. When I followed up with customer service, I was told a new shipping date and was told that was the date I was given. I sent the service agent an email with a photo of my invoice showing the date I was promised. No explanation was given and my email response was ignored until I called and spoke to a new service agent who was great. Next, we were trying to figure out how to get the table to Toronto before the holidays as I was leaving town. In the end we decided that we'd hold the table and send it after the holidays. As we made this decision, the table was shipped. I was told if it arrived and I wasn't there it would be shipped back. This would not be an expense to me but very frustrating. As it turns out, I arrived before I left for the holidays. Next, the table showed up without instructions and the white glove service guys couldn't figure it out. I had to call and have the instructions emailed to me. It was very frustrating and the guys were at my house for well over an hour. They would have damaged the table several times if I didn't stop them from what they were doing. I have photos as well, if you're interested. I am happy with my product. The table is beautiful, solid and great quality. There are some kinks to be worked out on the service end of this experience.

Love Rove! I just saw Rove products on instagram for the first time and immediately went online and bought the Marcus Dining Table. Haven't received it yet but it looks gorgeous! Cant wait to buy more in the future :)

Order and pick up process was relatively easy. However, furniture quality did not feel justified at the full retail price.

Perfect delivery. Staff was extremely professional, put everything together in very short time, clean up and took away all the boxes. Could not be happier.

We love our furniture but we were a bit disappointed with the shipping. For the price point we paid we would have liked a little more support with how the items were delivered. Otherwise, very happy!

I love the Wishbone chairs we bought from Rove Concepts. They are beautiful, comfortable, and seem like they are built to last. They came fully assembled and carefully wrapped. I will definitely be ordering from Rove Concepts again in the future. The only down side is the shipping took quite a while, but that could be because of the time of year.

easy and prompt!