First order delivered with a problem (broken) but replacement was sent right away.

I ordered a Nico Sofa from this store. I had to wait 4 months to get the sofa. I was hoping this would be an indication of how good the sofa was going to be. The customer service was ok and the delivery was good (although expensive). The quality of the sofa however leaves to be desired. I had my previous sofa for 10 years and it still looked like new when I decided to replace it. It had maintained its shape perfectly. The Nico Sofa does not maintain its shape well. It's already looking saggy on one side (the pillow you sit on and the arm pillow). The fabric is also not great quality, as it pills and snags very easily. I am already staring to look into how much it would be to get it slipcovered or something, which I shouldn't be doing after only 5 months. I don't see this lasting 10 years like my previous sofa did, and I wish I had purchased something else. I should add it's been used 99% by only one person, so it hasn't even been subjected to a lot of wear or heavy weight. It is a firm sofa when you sit on it. Not super comfortable, but my main disappointment is with the shape (due to the filling they used) and fabric quality, especially given the price I paid.

So easy! No hassles!!

Before I ordered 2 different types of chaires and was informed one was back ordered but then after I order I get a note both chaires are back order. This was at the end of august and I still don't have my chairs yet. I asked if the courrier can contact me when the chairs come but I get a not saying they won't call and I need to be there to unload the chairs... Now, my link to review my order doesn't work each time I put password and user name never works. I asked for new password a few times and does not work.

My new floor lamp arrived in great condition and looks wonderful in my space.

I had another great experience buying from Rove Concept. Friendly staff who went above and beyond for me once again.

Easy Peasy! Nice selection! Excited too receive my new bedroom set! However the site only let me buy 1 night table at the sale price! Still waiting on a Rove rep. too get back to me, about adding the 2nd one! From the Okanagan B.C.

the customer service was really good.

I hope that items I bought will arrive on time and in a good condition. Your survey should be performed after delivery of items.

Great table lamp!

I was treated in a prompt, efficient and friendly manner. My purchase was handled seamlessly and professionally. I am not usually someone who would purchase anything online, but after making this one, I wouldn't hesitate to buy again from Rove Concepts, and I would definitely recommend this company to everyone.