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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Website was slightly glitchy..
Website was slightly glitchy... couldn't pay for them item for a long period.
I'm a first time customer of Rove …
I'm a first time customer of Rove Concepts. I discovered their products via Instagram advertising, and the photos really spoke to me. The aesthetic is clean and hip without feeling too precious or over-produced. I'm looking forward to receiving my purchase and hopefully experiencing the understated, cool decor that their website depicts.
Overall experience is good
Overall experience is good. Customer support is often available online chat.
Extremely accomodating when …
They were extremely accomodating when we needed a rush order of 4 chairs for an order and pickup for early the next day. They coordinated and emailed me and my sister in-law, who I was getting to pick up, when it was ready.. The timing was perfect!
Beautiful quality products with a 5 …
Beautiful quality products with a 5 year warranty! Great website, phenomenal photos that are spot on with what you are ordering. Customer service is great. I cannot wait to fill both my home and my client's homes with more from Rove Concepts!
Erik Dining Table
The Erik Dining table was one of the first big purchases in my new home. We fell in love with the mid century modern design and white powder coat contrasted with the wood trim and legs. It looks great in our dining room and I imagine it will for years to come!
My only complaint is how poorly the installation instructions were written. There are only a few pieces to assemble, but the instructions made it very difficult to understand how to attach the legs to the crossmembers. If it weren't for my mechanical abilities, there's no way I would've put it together correctly.
The workers helped me tremendously with …
The workers helped me tremendously with anything I asked! The check out process was very smooth and easy:)
Are You a Paranoid Online Shopper Like Me?
Rove Concept's sales representatives were easy to contact and always quick to answer—even on a Sunday! As a result, I'm feeling confident in my purchases and stoked for my items to arrive. Thanks, RC!
I still don't understand why certain …
I still don't understand why certain leather cushions are considered 'custom' and
1. take so long (several months?????)
2. cost more
3. are not returnable
Basically I don't think Rove is very customer focused although the products are good.
Easy site to deal with very straight …
Easy site to deal with very straight forward.
Explanation for people who don't know much about sectionals would make it even quicker.
Great shopping experience
Great shopping experience. Love the products and the website is easy to use.
Great service when ordering
Great service when ordering. Answered all our questions. Will absolutely purchase again!
easy to use, good service
good online service, easy to use. hope the quality of the furniture is good
Great Service and Furniture
The furniture I order for my bedroom from Rove Concepts is beautiful and well constructed. In my initial shipment on one the nightstands was damaged and after notifying the customer support team they shipped a new one without hassle.
I'll definitely keep them in mind for future furnishing needs.
Can't comment on the products yet but service is good
I just order yesterday so I can't comment on the products, but description of products is well detailed and when you pay you receive the invoice quickly.
Great product at a terrific price
Great product at a terrific price. The item came in with no issues and looks terrific.
Great product
Great product. We now have ordered a side table and 4 counter stools from Rove. All great service, shipping, communication. Quality products.
Very good
Very good! Looking forward to the delivery of our Asher bed. Really happy about the white glove delivery option but would have liked to pin down a specific delivery date, especially since we're paying the premium delivery fee.
