Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Being looking at this for awhile...

Being looking at this for awhile.... bought some dining room chairs at C2B but my husband says they are uncomfortable... the Aubrey chair will be a good fit, and looks very comfortable. Website worked well, thanks for the TAKE5 offer!!
7 years 9 months

website is very easy to navigate

website is very easy to navigate
7 years 9 months

Ordered items on July 25th

Ordered items on July 25th - they showed as in stock on the website and estimated delivery Aug 11. It's aug 22nd and we have yet to receive our order.
7 years 9 months

Website didn't offer pickup option right away but otherwise good quality

I was impressed by the quality of the Bennett Media Console - 55" from Rove Concepts. Walnut veneer matched between doors/drawers so was properly done. It was also sturdier than I thought as I was worried with the legs it might be tippy, but no problem. My only problem was with the website didn't display the pickup option right away and I had to refresh and re-enter etc to get the option to even appear. I had to call. No problem picking up in Richmond. They called me to let me know it had arrived, and the loading dock guys were very helpful with loading it into the car.
7 years 9 months

Great place!

Great place!
7 years 9 months

Delivery not great

Items are nice, service is reasonable. My expectations of delivery prior to ordering and the actual delivery date are completely different. I almost didn't order due to the wait time of up to 14 weeks. This is poor compared to other places I looked at. The price is the reason I went for this product, I just hope it arrives before 14 weeks.
7 years 9 months

I love Rove Concept's designs

I love Rove Concept's designs. They are modern and fresh! I've had to work with their customer service team on a few shipping and product issues and they are extremely helpful and quick to solve issues. I highly recommend this company.
7 years 9 months

We had discussed a delivery date

We had discussed a delivery date, but yet the order was shipped out prior to this date.
7 years 9 months

Delivery fees a bit excessive

Delivery fees a bit excessive. Pricing for quality not on par.
7 years 9 months

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7 years 9 months

Yay~!

I appreciated the ease of the shopping cart, financing abilities, and the excellent products. Thanks!
7 years 9 months

Easy to shop and great image details

It was easy to shop on the website, images and videos are clear showing the products very well in detail, that's why I made my decision for buying the product here. Hope that when the product arrives it will be exactly as it looks on the website photos.
7 years 9 months

Great customer service

I was indecisive about the swatch material/colors I wanted to use and the sales team provided me more detailed information to help me make my final decision. I have not received the couch yet so I cannot speak on the item itself but I did have a great experience.
7 years 9 months

easy online ordering and email updates …

easy online ordering and email updates are very informative.
7 years 9 months

Really great experience overall

Really great experience overall. Easy to use site, great product pages, photos and video content to help inform the decision. Great flow to checkout and simple/easy checkout process. Will buy from again.
7 years 9 months

Great furniture selection

Easy to search items on the site. Great designs and quality with a wide production selection.
7 years 9 months

Great online customer experience

Great online customer experience, easy and convenient. Reasonable prices.
7 years 9 months

Awesome love your stuff

Awesome love your stuff
7 years 9 months

Very helpful phone service...

Very helpful phone service...
7 years 9 months

Happy with product and service.

Happy with product and service.
7 years 9 months

everything as described and expected

everything as described and expected
7 years 9 months

We love our new Rove Concept Chairs

We love our new Rove Concept Chairs. Everything was awesome from start to finish (Order to Delivery). We're excited to place our next order for our new home sometime in Mid September!!!!!!
7 years 9 months

Chair designs are excellent

Chair designs are excellent. We drove from Victoria just to shop here
7 years 9 months

Bought the Greta Belly basket which are …

Bought the Greta Belly basket which are multifunctional and reallycomplements my living room furniture. Beautifully woven and beautifully designed!
7 years 9 months