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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Shipping is very expensive compared to …
Shipping is very expensive compared to others. I do like the design however, wish I got the product faster and at better shipping rates.
Good customer experience
Good customer experience. Responsive to my request to have in-stock items shipped immediately versus waiting for the entire order to become available.
Site was very informative and customer …
Site was very informative and customer service went out of their way to answer specific questions for me over the weekend on two separate occasions, resulting in my purchase.
Website was easy to navigate
Website was easy to navigate. Instant chat got my questions answered quickly. Unique designs not available elsewhere.
Online buying experience pretty easy
Online buying experience pretty easy. Information I needed was on product page and any question I had were answered on live chat.
great customer service with the online …
great customer service with the online chat services.
I had great service and found just the …
I had great service and found just the right product on sale! I had seen similar products are here in the US, but prices were better at Rove Concepts
Easy user-friendly website and process
Easy user-friendly website and process. Could do with more product reviews to assist online purchase process.
Good customer service, excellent quality
Very quick customer service, chat feature on website is very convenient, makes the process very seamless if there are any issues with ordering. Products are of excellent craftsmanship, do not be discouraged by the fact that they are manufactured in China. I bought the Marcus table and it's very sturdy and uses quality materials in its construction.
Fun to shop on-line
Fun to shop on line.
I will definitely recommend Rove Concept if they respect my special request of delivery date. I love the furniture they are featuring. Good price, good product.
Top notch quality with amazing design!
The website was very easy and intuitive to navigate, and the furniture is top notch quality with amazing design.
They took the opportunity to save me money.
I posed a question to the live chat operator regarding tables and setting. She answered all my questions and notified me of an upcoming sale. This is the reason I returned and made the purchase through RoveConcepts. They took the opportunity to save me money.
Overall satisfied with my purchase …
Overall satisfied with my purchase experience at Rove. The customer rep in the online chat was very prompt to answer my inquiries. We visited the showroom and purchased it online and received the email for pickup within the week. The instructions for the assemble part of the coffee table was a little bit tricky though, I thought the instructions and the diagrams could be done better.
The quality of the coffee table was good and similar to what is expected when looking at it online. Overall good quality and good experience for my first time shopping at Rove.
Great furniture
Great furniture, just my style, and the customer service rep i chatted with was very helpful too. Can't wait to receive my bedroom set!
Love my purchase!
Had a great experience ordering directly from Rove Concepts. Order arrived on time and was easy to set up with minimal effort. Media console looks great in my living room.
It was good
It was good. Need more photos of the couch in various colours. Overall good selection. I wish the delivery time was less.
