Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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I've only had good experiences with …
I've only had good experiences with Rove Concepts!
7 years 9 months
First time buyer wishing for the best
I'm excited to receive my first Rove Concepts dinning set. After reviewing the refund policy, I was a little disappointed as it is online shopping and I wish it was more flexible. Eager to see the quality of this set!
7 years 9 months
Great products!
Great products!
7 years 9 months
Easy to use interface with good …
Easy to use interface with good selection.
7 years 9 months
Great price!
Great price!
7 years 9 months
Great looking products
Great looking products, easy to use website. Shipping was fast and reliable.
7 years 9 months
Great selection of mid-century chairs …
Great selection of mid-century chairs for me to choose from.
7 years 9 months
Excellent service & super fast delivery!
Excellent service & super fast delivery!
7 years 9 months
Rove Concepts website easy to use
Rove Concepts website easy to use. All Questions answered immediately on the chat line. Easy to understand. Easy to order. Look forward to see the product arrive.
7 years 9 months
fast and good
fast and good, love rove !
7 years 9 months
Delivery/Shipping info not very clear
Delivery/Shipping info not very clear - too open-ended. Live Chat Help assistant was not able to answer my questions well, either.
7 years 9 months
Excellent Customer Service
I contacted Customer Service regarding an item, and spoke with the most friendly and helpful sales associate. She addressed my question in no time and assisted with placing my order.
7 years 9 months
NIce user experience through good …
NIce user experience through good design. I liked the way that I could view the furniture at different angles. I used Chat, and it was quickly responded to.
7 years 9 months
Great customer service
Great customer service. I've used their online chat and phone number and they were always polite and informative.
7 years 9 months
Beautiful furniture
Beautiful furniture! So excited to have a piece in my home.
7 years 9 months
ordering was very easy
ordering was very easy
7 years 9 months
Decent shopping experience
I haven't received my couch yet, but the shopping experience was decent. There are plenty of details available. I'd like to see more customer photos and reviews and a more favorable return policy. There's also no chat function while shopping during evening hours.
7 years 9 months
Great online site
Great online site, easy navigation. Clear and simple instructions. Good prices.
7 years 9 months
Answer my questions fast and direct
Answer my questions fast and direct! That what I like:) and they are very polite.
7 years 9 months
I just finished ordering...
I just finished ordering my Luca Armchair. I had trouble checking out online last night, so I left a message. A lovely young woman called me the next morning and was very helpful and pleasant helping me to complete my order. Now I can't wait for my new chair! ( But I guess I'll have to.)
7 years 9 months
That is my third order from the rove …
That is my third order from the rove concept ,it was very good quality and best service i will get back to order more items as i needed an i would recommend to all people to go to their website and check if any item they need to try and i am very sure they will share my opinion.
Peter
7 years 9 months
I had a great experience with Rove
I had a great experience with Rove. Before I ordered, I reached out to see if I could delay my shipping to take advantage of a sale on a particular collection that was ending long before my move date. Rove informed me there would be a better sale site-wide closer to my move date, so I waited to order. The delivery and installation process was seamless. I've only had my bed, table, and chairs for a few weeks, but I've received many compliments on all the pieces. I'm already planning my next Rove purchase!
7 years 9 months
The wait time on the phone for a member …
The wait time on the phone for a member of the sales staff was minimal and the salesperson was courteous, kind and helpful. She answered all of my questions and patiently waited while I fished around in my brain for anything I may have forgotten to ask. The ordering process was fast and painless and I look forward to receiving my furniture.
7 years 9 months
Would love a shipping option to Alaska
Would love a shipping option to Alaska. Or, at least an option that allows for billing addresses to be from Alaska. The issue was resolved quickly but did require communicating over email rather than direct purchase from the website.
7 years 9 months