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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Ordering process
I can't wait to receive my coffee table. The website is very well designed with detailed descriptions and videos!
Great Experience
Ordered swatches, they arrived within days.
Great prices, loved the bedroom sale!
Beautiful selection and good prices
Beautiful selection and good prices. Online experience offered level of detail that helped me make my purchase. Proof will be in the product once delivered.
The sofa of my dreams
I've been looking for a sofa for a bout 3 years and I finally found it at Rove. It is exactly what I wanted. A beautiful colour and very comfortable elegant sofa.
It was great experience
It was great experience, staff was helpful, showroom was nice. Overall a good experience.
Delivery service feedback
Service at the store was fine. Only complaint related to delivery. We were told that with the white glove service, the deliverers would unbox and assemble the furniture ordered. So it came as a shock when the deliverers asked if I wanted them to unbox the sofa. Once it was unboxed, I noticed that they had not assembled anything but recall the sales clerk mentioning the need to put on the legs. As such, I asked if there were legs and they said no. The sofa looked lower than I remembered in the showroom so I went over to feel the legs of the sofa and noticed an opening and no materials to prevent scratching of the floor. Sure enough the papers accompanying the sofa confirmed that there were legs that needed to be screwed on. At this point the deliverers were on their way out so I had to call them back and ask about the legs. They did find and install the legs but I thought it was odd that they wouldn't know about these beforehand. Are the deliverers given instructions on what needs to be done? Overall, we're ok with the exception of the delivery service.
The chairs are beautiful and …
The chairs are beautiful and comfortable. The style is exquisite - highly recommended!
Excellent service
Excellent service. From the sales person who organized my purchase at the show room to the warehouse person who called to let me know that everything is ready for pick up.
Great experience
Great experience. Fast and easy shipping. Product as described and pictured.
I bought the base only
I bought the base only and the initial inquiry had cavaet's that warranty would be withdrawn. Beyond that the ordering was straight forward and delivery was fast.
Solid craftsmanship
Solid craftsmanship, great styles-- strong customer service and communication
We ordered a table that arrived …
We ordered a table that arrived quickly, as advertised, and undamaged. We're really happy with the table's quality and how everything turned out. We've been burned by slow delivery times from other online furniture sites before, so having everything go so smoothly was a big relief to us.
Very happy with the Henrik side table …
Very happy with the Henrik side table we ordered. I spoke to several of your representatives and all were extremely helpful.
Great Shopping Experience!
Great website, clear and concise information. Was a breeze to order and finance with Affirm. The integration was seamless. We ordered the White Glove service, so need to see if they truly deliver as promised. Stay tuned.
Good customer service!
Fast and friendly chat - provided good customer service and the help that I needed!
Customer service has been decent
Customer service has been decent, but my chairs arrived with scratches on them and I am still dealing with the claim.
Amazing purchase experience
Amazing purchase experience. The staff is very attentive and goes above and beyond to work with your schedule. I'm excited to receive my order.
I have had questions about the company …
I have had questions about the company when I knew nothing about it- and one of the owners responded to my question... That makes me feel safe about my investment of my dollars in their products.
Great service and product selection
Great service and product selection. Only difficulty I ran into was the item I purchased went on sale a couple of days after I purchased it (of course!). When I contacted the support team, they informed me it was outside of the date range they could do a price adjustment. But they did take the time to show that trying to return the regularly priced item and buying it again at the reduced price would not have resulted in a lot of cost savings due to shipping.
