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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Customer service was excellent
Customer service was excellent. Minimum order for trade is a bit high but team was helpful and gave wonderful direction on the best way to place PO orders.
The agent was extremely patient …
The agent was extremely patient regardless of technically issues.
easy to navigate
easy to navigate. love the video showing the products, but if the products shown up somehow different from the video , i will return for sure
Excellent service and product …
Excellent service and product selection. Very happy with quality of their products.
Ordered the Dolf coffee table
Ordered the Dolf coffee table. The ordering process was smooth but when the table arrived it was chipped on the edge. Based on the placement of the table you can't see it but I was disappointed it was not packaged better. I have read review where other peoples items have been damaged when arrived so I think Rove needs to do a better job of packaging.
Very happy with our molded white …
Very happy with our molded white chairs! Easy to assemble, exactly as pictured and very comfortable. Delivery was fast, flexible and on time.
I called to ask a question
I called to ask a question; the wait was short, the customer service was very friendly and helpful. Overall, I good experience with it being my first time shopping here.
I absolutely love my bar stools!
I absolutely love my bar stools. They were on a preorder status & I actually received them before they were even due to ship. The quality is awesome! And they're just asthetically beautiful. Thank you so much!
Very quick responses to all of our …
Very quick responses to all of our questions, beautiful products at a great price.
Just ordered our sofa today, will see how it is once it arrives, VERY excited! Nothing like the HUGO sectional anywhere else, and we looked EVERYWHERE!
Great customer service
Great customer service- they processed the order via chat and made me feel as if they were physically present.
Easy
Very easy shopping/ordering/fulfillment process. All automated but very effective and clear. Website was very easy interface. Had plenty of specific information on product.
Overall a great experience.
Overall a great experience.
My order arrived on time, and everything was exactly what I expected it to be. The table required (minimal) assembly; it was easy and well explained. I was a little worried about ordering furniture I had not previously seen in a showroom, however it is exactly as described in the site, and the quality feels robust.
Happy first-time customer.
Really like how I'm kept up to date on …
Really like how I'm kept up to date on the status of my order. Most of the customer service/sales reps have been very helpful.
Smooth purchase transaction!
Smooth transaction! Can't wait for my egg chair albeit it seems to be taking three months for delivery. I really hope it's sooner.
Delivery took a very long time and was …
Delivery took a very long time and was poorly coordinated/communicated. The product is just ok; not as high quality I expected for the price. The couch itself is quite firm.
Great experience with Rove!
Great experience with Rove!
I ordered over the phone and the staff were very kind and accommodating. Love that we could pick up our order in the warehouse - couldn't have been easier. We love our new table!
Love this company
Love this company.
Would buy my whole house and furnish if with all rove if I could afford.
Thank you
Our Oliver Side Table is lovely but assembly makes it hardly worth it
Our Oliver Side Table is lovely and we're very happy with the unique design. However, I was disappointed with the extensive assembly required, coupled with very poor and vague instructions. I figured it out ultimately, but after paying $90 for shipping ALONE, I did not want to spend an hour or more struggling with complex assembly. For the prices charged, I expect more. Particularly for the incredibly high shipping cost, it should come partially assembled or completely assembled.
