Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Ordering from Rove Concepts was simple …
Ordering from Rove Concepts was simple and seamless.
Great customer service and online …
Great customer service and online support. They answered ALL my questions, changed my order, and all this super efficiently. Thanks.
easy to talk with customer service rep …
easy to talk with customer service rep on the chat window
great design, good price
The shopping experience was very easy
The shopping experience was very easy. I had a question regarding shipping so I called customer service which they answered promptly and with detailed explanation. I would certainly shop here again.
Love talking to a real human
Love talking to a real human. She was very nice. Very helpful. Very polite. Picked up the phone fast.
Website easy to go through. Simple, clean, easy.
Really a great experience..... and I'm a tough customer on this stuff. Quick to complain!
Well done Rove. I liked this shopping experience. Gave me time to answer this.
Customer service was very knowledgeable …
Customer service was very knowledgeable and quick to answer all my questions. Much thanks!
I am disappointed to hear that I have …
I am disappointed to hear that I have to wait for my order for two and a half month.
I was expecting that I could buy what I wanted when I visited your showroom.
quick and easy and always a pleasure to …
quick and easy and always a pleasure to buy from!
The shipping interface provide less …
The shipping interface provide less information, hard to understand what is the status now. Otherwise everything is fine.
great stuff
This is my 4th order in just a few months. I love everything on this website!
High quality, high design
The furniture pieces are spare and modern. Great pricing and very well made.
Great customer service
The customer service was very helpful when I needed to make changes to my order. The communication was quick and made it very easy for me. Very happy with my purchase.
Beautiful but scratches easily
This is a beautiful, solid table. However the surface scratches easily and when I tried to get rid of the scratches, first with a damp cloth, then with soap and finally with Windex, it took off the shiny surface. So now my table has a noticeable non-shiny smudgy area. If you read a lot of the details for this product, they advise keeping it covered; but this should not be necessary for a table of this quality. Any surface will scratch but this seems extra vulnerable and trying to remove the scratches makes it worse.
Much better quality than I expected
I thought I would take a chance and by their version of the wishbone chair and was pleasantly surprised by the quality. I work for a company who sells the original so I have first hand experience with it and to say this is a very good copy does not do it justice. I feel if you put them side by side you would be hard-pressed to know which was real. I love my new chairs. We did have one damaged in transit but Elly help me resolve the issue and send a replacement. I who hearty recommend Robe Concepts for those who want quality reproductions of mid century classics. Don't debate just buy it you won't be disappointed.
Still haven't received my table
Still haven't received my table. Was promised online quick delivery and paid for White Glove Took Rive Concepts owner a week to find someone to deliver my table to me from their regional base in Albuquerque. Not too happy.
The Pilot end of the delivery had been excellent. Good communication.
wouldn't shop with again
Very accommodating when placing the order. It was odd, when I ordered the item, it said feast for despatch, when I applied the discount, it says it would come from another warehouse requiring an additional 5-10 days (or similar). Items arrived in expected timeframe, definitely didn't appear to be new new! The packing wasn't as clean as you would expect. My guess is it was a returned item that they ship out to the extra discount orders. The frame of the table didn't fix flush to the top, there was a bow in the frame. It was also too big for my space. I paid $89 shipping to my condo door, I knew I was responsible for shipping if a return was required. And it was, naively I thought it would cost the same. Ah no, it's $163 to use same courier for same items. Obviously Rove has a great rate with FedEx. I asked Rove if they could assist with return shipping at their rate, at my expense. The answer was no, and I was reminded of the buyers remorse policy. Try Article, Structube or Wayfair, they're way more willing to help for any requirement.
We ordered the Sophia and we love it
We ordered the Sophia and we love it! Such a beautiful sectional! Great quality and easy to assemble. The delivery company ended up delivering a week later then originally intended but I don't think it was their issue. They accommodated by delivering earlier in the morning so i didn't have to take another morning off work. I would definitely order from Rove again!
Womb Chair Order
The swatches I ordered for a Womb Chair arrived faster than expected. The site was easy to navigate and the ordering process was simple. I look forward to receiving my womb chair soon!