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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Check out was difficult to complete
Check out was difficult to complete. I left and started again. After completing order I received an email saying did I want to order what was left in the shopping cart???
Very responsive and honest about the …
Very responsive and honest about the product description and suggestions. Love the designs.
Sales experience
Good sales experience so far. Site works well. Need to wait to review delivery experience.
Good selection
Good selection, reasonable sale prices (reg price is not realistic), easy to use site, but 8 days after paying, furniture still hasn't left the warehouse. I didn't see "available for preorder" when I made the purchase, so maybe it's my fault I had expectations the product would have shipped. I have used All Modern, Wayfair, and France and Son...most items I purchased shipped within a couple days.
This chair was ordered by my daughter …
This chair was ordered by my daughter for me. All our dealings with Rove concepts have always been excellent. Your staff was always oblidging and helpful
Excellent experience with Rove, would buy from again!
Excellent experience with Rove. Customer service via chat was entirely painless and they were able to assist right away with a price adjustment. We knew to expect several weeks lead time before our order arrived and everything from the online ordering process to the delivery went smoothly. The Asher bed frame and night stands arrived in immaculate condition. They look exactly as depicted on the site and feel sturdy and well made, in addition to looking great. They were extremely well packaged as well and easy to assemble. Shipping company was pleasant to work with. Thanks again.
We are happy with the furniture we …
We are happy with the furniture we purchased. The only issue is it took four attempts to get it right. I would suggest checking items before sending. Again the service was great
Seamless experience
The experience thus far has been seamless - the site is easy to navigate, and my order was easily placed.
just placed order.so far things have …
just placed order.so far things have gone well. one glitch with on line order but it was dealt with quickly with phone help.
Great!
I went to the Vancouver store multiple times before I ordered online and the staff were great . . . very helpful! I'm looking forward to receiving our new furniture.
Great!
Great!
Website is easy to navigate and fast response time to email with great customer service!
my expirance at Rove.com
Friendly and easy to navigate,info very complete and illustrated... lovely products
Excellent experience!! Third purchase in 2 weeks!
Great mid century styles at an affordable / fair price
Great price for great quality, excellent customer service at showroom, easy to use website
Very great product quality for the price point. Compared to other modern furniture stores around Vancouver like EQ3, Structube, and Urban Barn, Rove Concepts price to quality ratio is the best. Their showroom employees are not commission based, so they are not pushy but still very helpful. They gave me a guaranteed price quote for two weeks. Online website is very easy to use.
based on ordering on line
based on ordering on line. It was clear and easy and I had quick response via the chat to my questions.
Ceva delivery made this purchase terrible.
We finally received our table. It is beautiful, perfect. This table is made well and srong. But my experience receiving the table was a complete nightmare. Ceva the delivery company was unreliable and rude. They claimed they had no contact info on their website when I looked up my delivery. I had to contact them. They claimed they did not have my product to delivery after scheduling a delivery twice and taking time off work or life to wait. When asked the first time to clarify their story, they straight out said, "you calling me a fibber." I was so uncomfortable I asked my husband to deal with them. / My husband finally drove to their warehouse to pick it up. I will not order from Rove again because of the delivery company they use. This is terrible because their furniture is fabulous.
