Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Noah Sofa
We are very happy with this wonderfully comfortable and stylish sofa. Great delivery service!
I purchased a dining chair from rove …
I purchased a dining chair from rove concepts and picked it up from their warehouse- their warehouse team was more than accommodating and helped me get my chair on time
Excellent products and service. Highly recommend.
I have purchased several furniture pieces from Rove Concepts. They fulfill sample requests almost overnight, their merchandise is exactly as pictured, arrives on time and has performed beautifully for me so far.
was really easy and straightforward
was really easy and straightforward. Great site. Very clear. Seems like a great company.
Couldn't have been easier to order
Couldn't have been easier to order, and they over delivered on the ETA of a back-ordered item. Rove Concepts came highly recommended by our interior designer, and I would gladly recommend them as well.
Excellent selection and customer service
Excellent furniture selection and customer service!!!! Extremely helpful and efficient with my questions, purchase and even a return request!
Bought 3 office chairs and a rug
Bought 3 office chairs and a rug. I was pleasantly surprised how solid the chairs were. They were easy to assemble, only wished they were on rollers; hopefully they would sell them as an option if customers wants them.
Quality furnitures
Quality furnitures, however showroom needs to be bigger to showcase more of selections and styles.
Purchased 6 chairs
Purchased 6 chairs, unfortunately they did not work out. The product was good, no complaints there. However when time came to return the chairs it was an inconvenient process for us. I had to call many times to get the ball rolling, in fact I had to follow up every day to make sure my return was being processed. First I had to scramble to find my own shipper, paid for shipping, Product sat in Rove warehouse for a week before they processed the credit. It ended up costing us over $ 500 as Rove charges 10% for returns plus shipping.
If you are thinking of buying chairs from Rove I suggest buy 1 first to make sure it is suitable. Service is not the greatest in fact the whole time I did not feel confident that I was going to get any money back.
Customer service, price, coupon
Customer service, price, coupons excellent! Extra delivery charge, not good!
Great customer service
I received great customer service over the phone and the order was placed quickly and painlessly!
So far
So far, so good. Ordering was fairly easy. It appears the items are already ready to ship. Looking forward to getting the chairs.
Chat was helpful
Chat was helpful
More information on what the difference between the shipping methods.
Make it clear that Canadians don't pay duties and taxes across the border.
More selection would be nice.
As a designer we should be allowed more …
As a designer we should be allowed more samples. Limiting the quantity of samples is difficult when we are trying to present/sell the products.
sustainable materials
sustainable materials, reasoable product prices, designs and shipping charges. Only concerning I have no chance to see actual product before I order.
Impeccable customer service
Customer service at Rove Concepts was impeccable. I had just bought a table (beautiful of course), and the next day there was a sale - they retroactively gave me the lower price, no questions asked.
Easy experience again
Easy experience again! Good live support. Very helpful having the inspiration portion of the website, and hope they continue to expand upon that!
I love the design so I wanted to give 5 …
I love the design so I wanted to give 5 stars.
My only problem thing is that the items we got are back ordered so may have to pay shipping two times or wait for items...
First shop @ Rove and I will definitely be returning!
The chat feature is simply excellent and the agent/s responded straight away -- this way key in helping me decide between heights for the wire chair (counter vs. bar stool). Rhea actually compared the floor models to whatever in-house counter configuration they had in the showroom which matched my own @ 36 inches. She reported back that the latter felt more natural and was instrumental in helping me proceed with my order, confidently. Thanks!
Affordable and a Custom Option
I am so happy to find this affordable reproduction with a custom leather option. I ordered a leather swatch to confirm the color I wanted, and I believe the color and quality will be very good.
I really like Rove Concepts
I really like Rove Concepts. They have beautiful furniture and I have some of their cups which I really like. Their customer service is great. I look forward to seeing my new table.