Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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The Table of My Dreams

Newly divorced and ordering everything I have ever wanted. The white tulip table with walnut top is SO beautiful. Paired it with molded white plastic chairs with walnut legs. My bachelorette pad is all set for my new life. Delivery was perfect! Super easy set-up, did it all by myself.
mbutler
8 years 3 months

TV Stand and dining chairs

Products purchased were fairly priced and of excellent quality. They arrived quickly and look great in my condo. I wouldn't hesitate to purchase from Rove Concepts again.
tom
8 years 3 months

The website was very easy to navigate

The website was very easy to navigate. That plus such attractive designs made it easy to shop at Rove. I look forward to receiving the dining table I just purchased!
adam
8 years 3 months

Easy to shop and friendly staff.

Easy to shop and friendly staff.
yvonnewong
8 years 3 months

Great design and easy interface.

Great design and easy interface.
sean
8 years 3 months

Recommendation for dimension information

Great website and easy experience. A recommendation for enhancement of the experience would be to expand on the product dimensions (I was looking at a dining room table and was interested in the distance between the legs - to understand how many chairs would fit).
SP
8 years 3 months

Experience was great!

Experience was great!
natalie
8 years 3 months

Love the rug it's so soft and fun to …

Love the rug it's so soft and fun to lay on
kmsadilp
8 years 3 months

I had trouble navigating the site on my …

I had trouble navigating the site on my ipad. I was never able to find a "buy now" button, which was a tad frustrating. The screen just kept jumping around. I ended up having to place the order on my desk top computer. No problem, really, but you asked, so I'm sharing. Excited to receive my dining table!
stephtames
8 years 3 months

Great purchase experience

Great purchase experience! Can't wait to receive this table for another client.
stagedtosellordwell
8 years 3 months

Delivery was done well

Delivery was done well, and product is beautiful.
stagedtosellordwell
8 years 3 months

Very responsive

Very responsive, and made it very easy for me to fix my order. Thanks!
chelsea
8 years 3 months

Customer service agent was great and …

Customer service agent was great and very helpful and accommodating
david
8 years 3 months

Easy to use website

Easy to use website. Great products. Quick order confirmation.
Max
8 years 3 months

It was an excellent experience

It was an excellent experience. Very professional, fast and pleasant.
jennifer
8 years 3 months

No stress furniture shopping

Besides good products, online and offline service is easy and responsive.
mmjlee
8 years 3 months

Order on phone.

Order on phone.. extremely efficient!
Jeff
8 years 3 months

Great Pieces, Terrible Lead Time

We ordered elbow chairs that required custom upholstery. When we bought them, the lead time was 812 weeks, which seemed ludicrous for a semi-custom piece. Then when we got the confirmation it said due to the "extended holiday season," whatever that means, the lead time was now 14-20 weeks?! What a deterrent from ever ordering from you again. Great pieces, though!
Dan
8 years 3 months

the service I experienced is not like the bad reviews . Pleasantly surprised

after reading all the negative reviews , I was very hesitant to order my Wishbone chairs but decided to give Rove a try. I was pleasantly surprised as from the moment I placed an order, I had very prompt replies from a few customer service representatives whenever I had a question. The 6 chairs arrived packed in individual boxes, the chairs were in good condition except for a couple, I wrote in and was given a small discount via very quick and responsive emails. Overall I am very satisfied with Rove and I will probably order more furniture. I do hope my wishbone Chairs are good quality and hold up well.
monmon
8 years 3 months

very good quality

very good quality. easy to put together - unlike so many other furnitures.
chch
8 years 3 months

very prompt and thorough responses

very prompt and thorough responses
ltran
8 years 3 months

Poor Customer Service

Furniture would not be received for 12 weeks after I ordered it. I accepted that, but when the furniture went on sale 2 weeks after I ordered and Rove insisted on a 3% fee to get the sales price, that is clearly a poor customer service attitude.
jackgree
8 years 3 months

Excellent process

Excellent process, great website.
jtaborpierce
8 years 3 months

Rove Concepts is a great company to …

Rove Concepts is a great company to deal with and employees are incredibly kind and very helpful.
anarvarte
8 years 3 months
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