Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Dining chairs
We bought the AAC dining chairs from Rove Concepts. The chairs itself are beautiful contemporary design. They were delivered within a reasonable time. Two of the chairs legs were chipped and cracked.
The customer service team sent in replacement legs within a few weeks which was fine.
We are very happy with the chairs and would/will buy from Rove Concepts again.
Ode to the Armchair
Nice lookin replica of the Saarinen office chair and at a quarter of the cost!
Easy online ordering.
Morden look decent quality comfortable couch, but some health concerns
I like the modern sleek look of my Sophia sectional couch and it is comfortable too.
However I can smell quite a bit chemicals especially from the frames in the back and on the side. The smell resembles new car smell and reminds me of some IKEA furniture I had before.
I am pregnant so I made sure that the materials are safe before ordering : I had the couch made without fire retardant (even though it took five months from order to delivery); The sales people confirmed with me that they do not use Formaldehyde. So I was really expecting a very green, no VOC couch. So after all the effort and I still smell those chemicals it's disappointing. It's freezing cold in the winter I can't even open the window to air it out.
I also have a set of sofas from Mitchell Gold and there has been absolutely no smell since day one.
I have requested it for a full list of chemicals used in producing's couch and I am still waiting for the results.
Wishbone Chairs
This was a really good experience. I had some questions and the live chat worked very well. The checkout gave me some trouble but I figured it out. Looking forward to getting the chairs!
Just what I was looking for
I love the furniture on this site. I looked for a table for my apt for a long time - found exactly what I was looking for here.
Beautifully produced modern design
I've been very impressed with Rove Concepts recently. They're transparency, design aesthetic and quality of products stands out in a crowded marketplace. In my pov, pieces are priced fairly and the quality of products notable.
fast and easy
Purchasing new chairs for my office on the Rove Concepts was fast and easy... and the prices were very reasonable. I would definitely recommend it to others, and will use it again for sure!
GREAT ITEMS GREAT CUSTOMER SERVICE
Impressed at how kind an courteous the staff is and also how much quality the products had! LOVE MY PEDESTAL TABLE
Great products, excellent customer service, friendly staff, great prices!
Easy and helpful service when dealing with coordinating delivery for a specific date. No glitches!
Best Furniture Website ever! Holy Cow!
I am madly in love with my new CH88 chairs! The chat service was impeccable and ordering was painless. Cannot wait to commence shopping!
Many thanks to everyone!
Good but some defects
I like my table but their is a gap in between the table and the leaf and the leaf is not level with the table. It was quite expensive for not being in perfect shape when it arrived.
Also, it took a long time to get the table and the communication was average regarding delivering the table.
Customer service
I called twice to get more information on the product and completing an order. The customer service representative was patient, cheerful and helpful, even sending me more pictures.
Online Order - Their Vancouver shipping company is not very good.
Rove Concepts sells beautiful products. I could buy it all! But you have to be patient with online orders and their lower mainland shipping company is very disorganized.
I had called shipping company after waiting ten plus days for order to arrive and they had assured order would arrive on Monday, which was the day I had to have it for a birthday present.
No one showed up by late afternoon so I called shipping company again and they said order was not coming on Tuesday or I could come to warehouse myself. As I needed the order for the birthday party (this was communicated earlier to Rove C and the shipping company), I drove out the the warehouse in Richmond. Security was hesitant to let me in past their gate but finally after talk to the shipping company again, they let me in.
Rove Concepts should find a better shipping company or review their SLA with their shipping company. Order took too long to deliver and was full of miscommunication and complications resulting in me driving to the warehouse myself to pick up the order.
Great service
Great service, but I noticed the finish of the Norman counter stools looked different when they arrived. They are still pretty but it is more of a dull matte finish than the way it looked on the website. I still like them, though it makes me more wary of purchasing furniture on line.
Very easy to shop with.
First time using the site, very easy to purchase. Interested to see quality
Good service. Nice stuff.
I've bought a few things from Rove Concept. Ordering is very easy. And they have a great show room in Vancouver where you can go and look at their stuff.
I did have one issue with a return - I bought a pair of light fixtures on the understanding that they could be returned, but when I called to arrange return I was told lighting was exempt from their return policy... They dealt with me fairly making a one-time exception on the return, which I was very grateful for.
Wasn't clear on shipping speed/in stock when I placed my order
I thought the products I ordered were in stock, but they were not. I'm still super excited about them and want them, but they are shipping out in like 12 weeks which is a lot longer than the next-day that the site promised. It's also a lot of money to charge my card now, and hold for 3 months.