Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Rove is great
They worked with me to pay over time and I received the items within a week of ordering and love them. Just what was described. Great experience.
So far, so good.
Site easy to navigate. Products well curated. Priced well. We will see once my cabinet arrives.
Friendly Experiences Sales Representative
I am trying to purchase my new dinner chair. They've a great chair and on sales. However, it changed the price next day. Then, I make a call to talk to their sales who's helping me and handling so well. Finally, i am able to get my dinner and the great sales price. So awesome!
I will buy their product again and highly recommended to all my friends.
Thanks!
Great sales staff
I know I am buying a great piece of furniture and look forward to receiving it at my door. The sales staff were always helpful and friendly. The swatch ordering process was a pain. I had limited time to order my chair to remain in the sale window and the swatches I wanted were not available. Otherwise a very good experience.
Would have given 5 stars if not for shoddy delivery
The Nilsson TV stand itself is beautiful and looks exactly like the pictures online. My issue is with the delivery by ATS. The box was badly damaged when it arrived and not surprisingly, I found one corner of the TV stand was damaged.
Customer service was quick to resolve my complaint and offer a rebate. The piece is simply too heavy to return now.
Not much in stock
Not much was in stock when making our purchase (maybe due to the time of year) so options were limited.
Excellent furniture, beautiful site with all information required to make an informed purchase
Well laid out site, presented information for the purchaser in a sleek, stylish way. Very nice.
Great quality, reasonably priced modern furnishings
Purchased modern kitchen stools and house accessories from ROVE. Several months later, still happy with purchase. Quality is good, customer experience in the showroom was great, will be returning in future for additional furnishings/decor.
Only downside is shipping.. local shipping costs (Vancouver Canada) are excessive. Opted to pick up myself at 3PL center in Delta. A bit of inconvenience,but still worth purchase
I bought a Saarinen marble table...
During the early Black Friday sale. Item took a bit longer to arrive in Canada for pickup than anticipated, but nothing crazy. Discount code worked correctly, where many other retailers codes don't.
Bit of a hassle trying to contact the warehouse for pickup, as their phone system just disconnects when you try to dial a local number, but when I stopped in unannounced, buddy was able to locate and load my order in like 2 mins.
Item is exactly as pictured and works perfectly in our dining room. Quality of finish is much better than many competitors, and the packaging is very solid.
All in all, good experience and I will likely buy again.
Responsive and helpful service.
I'm very happy with the Saarinen reproduction tulip table and chairs/armchairs I received.
I like the velcro attachment between the cushions and chair body to stop the cushions from sliding, the same would be useful on the armchairs.
One bolt and washer was missing in the table hardware. I emailed Rove customer service and got a quick response saying two bolts and washers are being shipped.
As other customers have mentioned the assembly is pretty straightforward, however assembly is required, and instructions are not included - attached to the inside of the box or anywhere else for that matter. The chairs could be damaged if they weren't assembled correctly with the washer plate between the bolt heads and the plastic body of the chair. Rove - please improve this small oversight.
Fast Customer Service
The email and chat functions were really helpful especially when I needed additional product information to help me make a decision. Customer Service was very quick to respond via chat.
Great experience. Would buy from again.
Great clean website with lots of great photos. Can't wait to buy more furniture.
Great
Great experience.5the sales associate held the cyber Monday sale for me so I could view the product first. Thank you
Great experience!
The quality of the chair and table I ordered is great! It was packaged really well and delivered by a very professional shipping company. I couldn't be happier and won't hesitate to order from Rove again.
Great TV Stand
We loved the product from the moment we saw it. The Scandinavian piece worked effortlessly with our minimalist style. The stand came assembled with the exception of the legs. There were a few large chips in the inside of the drawers which was unfortunate. We love the slow closing drawers, but wish they were a bit deeper. Overall, the Nilsson is a great stylistic choice, but a bit steep (pricing) for a fiberboard TV stand.
Everything Fixed
When I first got my order, I got the wrong chairs. I was disappointed cause I didn't want to make a trip to exchange them and they weren't even close to the colour I'd use. When I called customer service they were friendly and happy to rectify the situation without having me travel again. Unfortunately, updates were few and far between. At the end though, I did get my chairs and they even helped me assemble them. I'm very happy with the purchase and would buy from Rove Concepts again in the future.
Great quality
Got the oval tulip table in white lacquer. Really thought about getting one of the marble top versions, but after a great chat with one of the very helpful customer service people decided that the lacquer was the way to go for my lifestyle - a little more forgiving with kids. Couldn't be happier with the decision and the product. The delivery packaging was impressive. No way could anything be damaged and so easy to put together. Quality is great, so sturdy and easy to clean. Can't wait to order my new chairs to go with!
DSW chairs
Wonderful!!! I bought four Eames style DSW chairs on black Friday. The customer service at the store was excellent. I was able to pick up my chairs three days later at the warehouse in Richmond. Easy assembly, beautiful product! Totally recommended!
True to their word
I wouldn't hesitate to recommend this product or the company. Everything was as stated on the website, was well-priced, arrived quickly, and was packaged to the hilt. Assembly was quick and easy; although chairs came with no instructions on which direction to assemble. Easy enough to figure out though. Walnut wood was significantly lighter in color than expected or pictured, but not disappointed.
Beautiful Tulip Table
From start to finish my experience with Rove Concepts was A-1. The table arrived in beautiful condition, despite the fact the I did not choose the White Glove delivery. It was seamless--the quality is excellent--I could not be happier!
Great furniture!
I was in love with Rove furniture, the design was amazing. We went to pick it up in Richmond and it was really easy, the guys at the warehouse are super friendly and helpfull.
The only think we didn't like as much was the costumer service at the store, as we wanted to make sure it was the right color we went to the showroom and got the kind of treatment you usually get when someone is doing you a favor, which is never a good thing when you are shopping.