I love Rove Concepts inventory of modern furniture! Even more so since many items can be customized in different upholstery and wood stains. I had an issue with a lamp shade getting crumpled during delivery and customer service was wonderful to work with to have the shade replaced. The second one arrived a few days later with no damage. I am a repeat customer because of the great selection, beautiful designs and customer service.

We are interested in a particular dining chair offered on the website. We needed 12 of them, a $3,300 order. The issue is that people can't really buy a full set of dining room chairs without having had the opportunity to physically sit in a chair and see how it feels in their particular home/setting etc. So when buying furniture online, there needs to be a workable solution for permitting customers to buy an item, have it delivered and try it out before being irrevocably committed to owning a full set. So this chair, for example, costs $275 per chair. If we order one, a shipping charge of $149 is added. If we don't like it, we can return it for a full refund of the $275, but will end up having paid over $200 in shipping charges. So pretty expensive way to try out a chair. We called customer service to discuss options but they were not willing to be flexible or creative. For example, we were willing to pay for the full 12 chairs now at today's sale pricing, but asked if they could ship out just one for us to try and confirm before shipping the rest -- they said no, would have to be two separate orders. And if the order for the remaining chairs was canceled prior to shipment, they would assess a 6% fee. Alternatively, we asked if we could order just one now and the others once we had tried and confirmed, but they said they would not lock in the sale pricing for the remaining chairs. So essentially, their only "solution" was for us to purchase 12 chairs today for $3,300, pay $400 in shipping and then return them for a full refund of the $3,300 if we did not like -- costing us $800 in shipping charges with nothing to show for it. They would make no accommodation of any kind on either shipping or return shipping. So we asked whether there was a physical chair somewhere in the NY-NJ-CT tri-state area that at least we could go physically see before ordering, but they said no, they were online only. So pretty much there is no way for us to buy a set of dining chairs from them without risking hundreds of dollars in non-refundable shipping charges. Don't see how we can take that risk. There should be a better way.

If you're looking for modern pieces that are made well shop here. We ordered some bar stools and we're very happy with them. They look great and are made really well. We couldn't be happier with these and would recommend Rove Concepts to friends.

Rove's customer service is simply the best I've had from any online sales. They were quick to answer the questions I had with detailed information, were genuinely interested in my concerns and the requested fabric samples came immediately. I will continue to order from them in the future. simply the best.

Was positive. Put the issue at her feet and allow her to come up with solutions. She did.

Great selections, prices and service!

I have no complaint whatsoever about the tulip side table I ordered. The marble is extremely nice, and the proportions and aesthetics are flawless to my (unprofessional) eye. Style and quality at a great price! Will order again.

Quick quotes, quick responses to questions, never had any issues regarding orders or payments. Very happy with the service and products!

This is my first time to order. I had problems - my fault not Rove's - with my orders. Alyx sorted it all out via chat and sent me corrected order confirmations within an hour!

The pieces I ordered were very faithful reproductions. The marble veining on the tulip tables are gorgeous and would have no hesitations about recommending pieces from that collection. Lead time for custom upholstered items took a little longer than expected but were gorgeous nevertheless and worth the wait. Heft of the frame/structure and attention to detail are A+

Great customer service