Melissa was so helpful to me over the phone, followed up immediately with info needed and made my shopping experience a pleasure. The next day Shinaid rang me and we completed the order for the Womb chair and ottoman. She was super helpful as well and both Melissa and Shinaid had a lovely, patient and polite demeanor over the phone. That was not my experience with your Los Angeles showroom however. When the person from your L.A. showroom rang to confirm my appointment to choose a sofa, she was impatient, talking to someone else at the same time, had to ring off before we had finished scheduling the appointment, said she’d ring me back-didn’t. I hope you are really proud of your group in Vancouver! Perhaps they could give your L.A. team a few suggestions? I am excited to see your showroom in L.A. and hope to find the right sofa/chaise/sectional there. June