The coffee table came broken however they responded quickly and sent a new one. Excellent quality really like the products they sell.

Great experience, everything went well.

The website separates things into different item pages that don't always make sense, at least to me. Also, I wish that the pricing shown didn't require a membership; it's confusing. I went to a showroom to look at one item, and I understand that there are limitations because of COVID restrictions. However, it very much felt like the associate was going out of her way to make it difficult, only referring us to the QR code on the door for the booking site, rather than answering any questions about the policy. The company offered me a $25 credit to post a review, but did not make any attempt to influence it.

The Good: After waiting four long months two giant boxes arrived containing my 4 black chairs. I must say I was pleasantly surprised by the overall quality & modern style of them and was very happy then… I opened the second box. The Bad: In this box I found two white chairs which is clearly somebody else’s order. I was pissed but remained calm. The Ugly: After waiting on line for what seemed like an eternity, I was connected to live customer service person. At that point I was told to file a claims form while they started a dock search for the missing chairs. Not knowing what that entailed I knew it wasn’t going to end well. A day later a Rove rep emailed me saying they couldn’t locate my chairs and gave me a choice of my money back for the two missing chairs or hang on to the white ones while they reordered the two black chairs at no additional cost. Really, do they think they’re doing me some kind of special favor? Anyway, by Rove replacing the order I was told that it would take another 4 months of production time before I would receive them which is absolutely brutal in my mind. Buyer beware… The products are nice but god forbid something is missing, damaged or you need to speak with a live person, your screwed. They should deduct some money just for the pain & suffering I endured during this wonderful experience. Don’t do it unless your feeling lucky!

Great concierge service! I had concerns about the delivery of a couch, as I requested it not be delivered before a certain date. Ryan was really great, explaining the rough delivery timeline/process and helped reassure me that the delivery would fit my schedule. I look forward to receiving my couch in a couple months. I'm sure it'll be well worth the wait; and in the meantime, I know I can receive great concierge service if I need it. Thank you!

Very helpful when asking for specific dimensions!

Easy to use website, had some issues with moving from the address page to the payment page on checkout but the messenger service person was able to help and sort out the glitch

Sales rep was really helpful and responsive with my questions I had regarding my recent purchase. Look forward to receiving my item!

It was my first time on your site and I found it to be one of the easiest sites to navigate. My purchase only took a few minutes.

This is our second purchase from Rove Concepts. The experience is always easy and seamless. The continuous correspondence is comforting and helpful to keep you informed every step of the purchase.

Great customer service but your delevery charges are way to expensive, might be a deal breaker for my futur customers