Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Amazing company
Amazing company
4 years 3 weeks
Website is easy to use
Website is easy to use, but wish I could use my vouchers for anything on the site. Some are small amounts so would be great to be able to use them for decor items or to be able to combine a few smaller vouchers. I like that customer pick up is scheduled in advance too!
4 years 3 weeks
Amazing customer service!!
Amazing customer service!!
4 years 3 weeks
Easy checkout
Easy checkout, information on website is right there. Looking forward to my stools.
4 years 3 weeks
Great experience!
Recently placed my first order with Rove Concepts- it was very easy and straight forward! I really wanted the Winston dining table and wasn’t sure how it would look with certain chairs. I reached out to customer service, because I couldn’t find any pictures of that specific table/chair combination. They had someone at the store move the chairs beside the table and sent me pictures! Good thing too cause they didn’t go well together..
Anyways, I ordered the table and I’m so excited to get it. Only negative is that it won’t ship for about 3 months, but super excited anyways. Nice shopping experience on their website!
4 years 3 weeks
RoveLove
I have been looking for the right chairs for over a year now. Living in the Midwest, our access to quality, modern furniture is very limited. Our modern design preferences have just not made it to our area yet. I was intrigued when I happened upon Rove a couple of years ago. Therefore, I’m frequently checking Rove’s site for any new products and was thrilled when I saw these new dining chairs. They are exactly what I’ve been looking for and cannot wait to receive them. We have a couple of other Rove products and we are thoroughly impressed with the designs, quality of shipping, and solid craftsmanship. Rove is by far our go-to site for furniture. I’m over the moon excited!
4 years 3 weeks
The products are beautiful
The products are beautiful, I just think the shipping is a little hight
4 years 3 weeks
easy to use site - great service
easy to use site, great modern designs and when I had questions about two orders their support team was super responsive!
4 years 3 weeks
We have been looking for a great couch…
We have been looking for a great couch and narrowed it down to a Rove Concepts couch that checked all the boxes. We ordered fabric samples that came quickly. With the help of Rove's great concierge service, we were able to purchase the couch and get that extra detailed care (especially from Ryan and Rove). Thanks to the whole team!
4 years 3 weeks
Love your products, navigation is tough
Love your products but your site is tough to navigate on an iPhone. No back button and takes forever to load from one page to the next.
4 years 3 weeks
Customer Service
Tobias and Michelle were very helpful. Tobias assistance, definitely help relieve my anxiety about finding a freight company on my own. The customer is responsible for finding her own freight company for returns. It can be a cumbersome experience . I think also, Rove Concepts should consider an exchange policy, especially for members. This would be a help. I bought the same stools but I "exchanged" the counter height for a bar height.
4 years 3 weeks
everything went great when purchasing…
everything went great when purchasing my items!! excellent website :)
4 years 3 weeks
I’ve finally found my favorite website…
I’ve finally found my favorite website to buy furniture. Everything about the process was easy and efficient. Thank you!
4 years 3 weeks
Highly Recommend
Great looking, well built, high quality furniture backed by great customer service.
4 years 3 weeks
Great website with pictures to envision…
Great website with pictures to envision multiple pieces together.
I was able to easily modify my order by contacting Rove Concepts through email. Looking forward to receiving our furniture and the delivery/setup service.
4 years 3 weeks
Aubrey side chairs
Ordered a set of Aubrey side chairs. They took a long time to be delivered as they were on backorder, but this was expected based on what I was told when I ordered. They ended up being delivered within the expected time window.
The delivery company they used could have used some improvement (they delivered 2 of the 3 boxes upside down, when the boxes had arrows pointing the way they should have been delivered, because of the way they were boxed/protected within the boxes; one of the boxes had a large puncture hole; and the delivery people signed for the delivery on our behalf without our knowledge).
The chairs themselves are lovely - very comfy and quite beautiful. However, each of the chairs had some cosmetic flaws on them (every single chair had one or two black marks or scratches on them). They are minor, but noticeable; enough to be annoying/potentially an eyesore. Because of this, I submitted a claim.
Initially I was offered a VERY minor amount (given the size of the purchase) as compensation, which I wasn't happy about, but I explained the situation further and we quickly reach a resolution I was content with. For me, the claims process was not nearly as painful as some of the reviews on here led me to believe. Maybe I just got lucky.
The other reason I'd dock a star is that the shipping costs are REALLY freaking high compared to everywhere else, for what it was. $300 for 3 large boxes that could definitely have been sent via courier is a bit ridiculous.
I would definitely give Rove another shot with a future purchase if there's anything I like, but I would also make sure to be super attentive when I receive my order.
4 years 3 weeks
The website is very user-friendly
The website is very user-friendly. I was able to find the item the I want and the information about membership. My experience so far is very positive, just hoping for the item to arrive as per the expected date.
4 years 3 weeks
This is my second Rove Concepts bed and…
This is my second Rove Concepts bed and I cant wait to receive it. We have a very modern house and I have not found another company anywhere with "magazine level" furniture to fill it with!
4 years 3 weeks
Exceptional customer experience
Wow - Rove has incredible customer service. Very responsive and flexible. I wanted to take advantage of a weekend special, but first wanted to see the swatches. The swatches were shipped out to me ASAP and were beautiful. I'm so glad I got them though as it changed which fabric I ended up selecting for my order. Also, Rove honored the original weekend special even though I filled my order a week later. I'm thrilled!
4 years 3 weeks
Super easy to use website
Super easy to use website. I initially called with questions, left a message and got a return call right away. We are super excited to get our chairs for our front porch. The price seems very reasonable for the quality we are getting.
4 years 3 weeks
My Rove Experience
The process was great, I think in this day and age that shipping is free for most purchases, it would be nice if you eliminate the charge altogether and perhaps add it to cost of items - costumers will be more inclined because we will feel like we are having a deal...just a thought.
4 years 3 weeks
Very pleasant experience
Very pleasant experience. Customer service was very pleasant on the phone and website very easy to maneuver
4 years 3 weeks
The web site is very easy to use and…
The web site is very easy to use and the staff was helping on the chat was very helpful!
4 years 3 weeks
Good ordering experience
Found concierge helpful and online chat support is great. Helped me to hold my order in warehouse and also helped me save on shipping on my order. Looking forward to receiving my new sectional and ottoman.
4 years 3 weeks